Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support hospitality operators globally via chat, email, and phone to resolve technical issues.
- Company: Join SevenRooms, a dynamic part of DoorDash focused on exceptional customer support.
- Benefits: Flexible shifts, competitive pay, and the chance to work in a fast-paced environment.
- Why this job: Make a real impact by helping businesses thrive with your problem-solving skills.
- Qualifications: Strong communication skills and 1+ years in customer-facing roles are essential.
- Other info: Exciting opportunities for growth in a collaborative team atmosphere.
The predicted salary is between 30000 - 42000 £ per year.
The Technical Support Team at SevenRooms is part of DoorDashs broader Customer Experience and Support Ops organization. We partner directly with hospitality operators around the world to deliver best-in-class customer support. Our mission is to ensure that when things go wrong—or when guidance is needed—theres always someone knowledgeable, strategic, and empathetic ready to help. Whether it\’s troubleshooting technical issues, advising on product setup, or driving value from our platform, we work across chat, email, and phone to create seamless and impactful experiences. Ultimately, were here to ensure our merchants succeed while supporting a fast, reliable, and efficient support operation across a 24/7 model.
Multiple Full-time Hourly Shifts Available. At least one weekend day availability is a must.
About the Role
In this role, you1 work directly with hospitality operators across the globe to troubleshoot issues, instruct and teach product functionality, and strategize to maximize our customers Return of Investment. This role is imperative in advancing our mission to provide world class customer support to our clients.
Youre excited about this opportunity because you will
- Support Customers via Email, Phone and Chat. Promptly respond to customer inquiries through email and phone, resolving issues efficiently and with care.
- Provide Strategic Solutions. Help customers get the most out of the platform by delivering thoughtful, prescriptive setups tailored to their goals, showing both technical knowledge and strategic insight.
- Master the SevenRooms Platform. Build and maintain deep knowledge of the SevenRooms platform – both broadly and in the context of individual client needs.
- Document Resolutions. Record issue resolutions and steps taken, ensuring clear documentation across all client interactions.
- Prioritize with Impact in Mind. Evaluate and act on support requests based on the severity of customer impact, ensuring the most critical issues are addressed first.
- Use Internal Tools Effectively. Learn and apply a variety of internal and external systems to log, track, and pull relevant data, supporting smooth and informed day-to-day operations.
Were excited about you because
- Youre a strong communicator, both in writing and over the phone
- You bring a positive, collaborative attitude and thrive in team environments
- Youre comfortable juggling multiple tasks in a fast-paced startup environment, with excellent follow-through
- You have a proven ability to build strong, trusted relationships with clients
- You deliver outstanding customer service, striking the right balance between empathy and effective solutions
- Youre analytical and resourceful, with sharp problem-solving skills
- You have a technical mindset and an interest in hospitality tech
- Youre familiar with tools like Zendesk, Jira, Salesforce, or similar platforms
- You have 1+ years of experience in a high-impact, customer-facing support or strategic account role, ideally in B2B, SaaS, or hospitality
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey
About SevenRooms
In 2011, Joel Montaniel, Allison Page, and Kinesh Patel founded SevenRooms after noticing that hospitality operators were missing a critical ingredient in the systems they were using to run their business: guest data. What began as a mission to help restaurants better understand and serve their guests evolved into a powerful platform used by merchants around the world.
With best-in-class tools for marketing, operations, and guest experience all deeply integrated with its industry-leading CRM SevenRooms empowers operators to drive revenue, streamline operations, and deliver experiences that keep guests coming back.
In 2025, DoorDash acquired SevenRooms to strengthen its in-store strategy and expand its merchant-first offerings. The combination brings together DoorDashs scale, reach, and digital innovation with SevenRooms in-store capabilities to support hospitality businesses across every channel from discovery and delivery to on-premise dining.
As DoorDash builds out its in-store capabilities, SevenRooms plays a central role in enabling merchants to grow their businesses and connect more meaningfully with guests, whether theyre ordering online or dining in. This move reflects DoorDashs broader commitment to empowering local businesses, fostering stronger connections between consumers and the places they love, and building technology that meets merchants and their customers wherever they are.
#J-18808-Ljbffr
Customer & Technical Support Representative employer: DoorDash
Contact Detail:
DoorDash Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer & Technical Support Representative
✨Tip Number 1
Get to know the company inside out! Research SevenRooms and DoorDash, understand their mission, values, and the tech they use. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be supporting customers via email, phone, and chat, make sure you can articulate your thoughts clearly and empathetically. Role-play with a friend or use online resources to sharpen your skills.
✨Tip Number 3
Show off your problem-solving prowess! Prepare examples of how you've tackled tough customer issues in the past. Highlight your analytical mindset and resourcefulness—these are key traits for a Customer & Technical Support Representative.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the team. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Customer & Technical Support Representative
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of humour or a personal story can make your application stand out.
Tailor Your Application: Make sure to customise your application for the Customer & Technical Support Representative role. Highlight your relevant experience and skills that align with the job description. This shows us you’re genuinely interested in the position!
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon unless it’s relevant, and make sure to proofread for any typos or errors before hitting send.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at DoorDash
✨Know the SevenRooms Platform Inside Out
Before your interview, take the time to familiarise yourself with the SevenRooms platform. Understand its features and how it benefits hospitality operators. This knowledge will help you demonstrate your technical mindset and show that you're ready to provide strategic solutions.
✨Showcase Your Communication Skills
As a Customer & Technical Support Representative, strong communication is key. Practice articulating your thoughts clearly and concisely, both in writing and verbally. Consider role-playing common customer scenarios to highlight your ability to empathise and resolve issues effectively.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving skills. Think of specific examples from your past experience where you successfully resolved customer issues or improved processes. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Your Team Spirit
The role requires collaboration, so be ready to discuss how you've worked effectively in team environments. Share examples of how you’ve contributed to team success and supported colleagues, showcasing your positive attitude and collaborative spirit.
