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- Tasks: Support hospitality operators globally via email, phone, and chat to resolve technical issues.
- Company: SevenRooms, acquired by DoorDash, empowers hospitality businesses with innovative tech solutions.
- Benefits: Flexible shifts, remote work options, and a collaborative team environment.
- Why this job: Join a mission-driven team that values customer success and offers growth in the hospitality tech space.
- Qualifications: 1+ years in customer support, strong communication skills, and familiarity with tools like Zendesk or Salesforce.
- Other info: Must be available for at least one weekend day; multiple full-time hourly shifts available.
The Technical Support Team at SevenRooms is part of DoorDash’s broader Customer Experience and Support Ops organization. We partner directly with hospitality operators around the world to deliver best-in-class customer support. Our mission is to ensure that when things go wrong—or when guidance is needed—there’s always someone knowledgeable, strategic, and empathetic ready to help. Whether it\’s troubleshooting technical issues, advising on product setup, or driving value from our platform, we work across chat, email, and phone to create seamless and impactful experiences. Ultimately, we’re here to ensure our merchants succeed while supporting a fast, reliable, and efficient support operation across a 24/7 model.
Multiple Full-time Hourly Shifts Available. At least one weekend day availability is a must.
About the Role
In this role, you’ll work directly with hospitality operators across the globe to troubleshoot issues, instruct and teach product functionality, and strategize to maximize our customers’ Return of Investment. This role is imperative in advancing our mission to provide world class customer support to our clients.
You’re excited about this opportunity because you will…
- Support Customers via Email, Phone and Chat. Promptly respond to customer inquiries through email and phone, resolving issues efficiently and with care.
- Provide Strategic Solutions. Help customers get the most out of the platform by delivering thoughtful, prescriptive setups tailored to their goals, showing both technical knowledge and strategic insight.
- Master the SevenRooms Platform . Build and maintain deep knowledge of the SevenRooms platform – both broadly and in the context of individual client needs.
- Document Resolutions . Record issue resolutions and steps taken, ensuring clear documentation across all client interactions.
- Prioritize with Impact in Mind. Evaluate and act on support requests based on the severity of customer impact, ensuring the most critical issues are addressed first.
- Use Internal Tools Effectively. Learn and apply a variety of internal and external systems to log, track, and pull relevant data, supporting smooth and informed day-to-day operations.
We’re excited about you because…
- You’re a strong communicator, both in writing and over the phone
- You bring a positive, collaborative attitude and thrive in team environments
- You’re comfortable juggling multiple tasks in a fast-paced startup environment, with excellent follow-through
- You have a proven ability to build strong, trusted relationships with clients
- You deliver outstanding customer service, striking the right balance between empathy and effective solutions
- You’re analytical and resourceful, with sharp problem-solving skills
- You have a technical mindset and an interest in hospitality tech
- You’re familiar with tools like Zendesk, Jira, Salesforce, or similar platforms
- You have 1+ years of experience in a high-impact, customer-facing support or strategic account role, ideally in B2B, SaaS, or hospitality
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey
About SevenRooms
In 2011, Joel Montaniel, Allison Page, and Kinesh Patel founded SevenRooms after noticing that hospitality operators were missing a critical ingredient in the systems they were using to run their business: guest data. What began as a mission to help restaurants better understand and serve their guests evolved into a powerful platform used by merchants around the world.
With best-in-class tools for marketing, operations, and guest experience — all deeply integrated with its industry-leading CRM — SevenRooms empowers operators to drive revenue, streamline operations, and deliver experiences that keep guests coming back.
In 2025, DoorDash acquired SevenRooms to strengthen its in-store strategy and expand its merchant-first offerings. The combination brings together DoorDash’s scale, reach, and digital innovation with SevenRooms’ in-store capabilities to support hospitality businesses across every channel — from discovery and delivery to on-premise dining.
As DoorDash builds out its in-store capabilities, SevenRooms plays a central role in enabling merchants to grow their businesses and connect more meaningfully with guests, whether they’re ordering online or dining in. This move reflects DoorDash’s broader commitment to empowering local businesses, fostering stronger connections between consumers and the places they love, and building technology that meets merchants — and their customers — wherever they are.
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Customer & Technical Support Representative employer: DoorDash
Contact Detail:
DoorDash Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer & Technical Support Representative
✨Tip Number 1
Familiarise yourself with the SevenRooms platform before your interview. Understanding its features and functionalities will not only help you answer questions more effectively but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your communication skills, especially over the phone and via email. Practising how to convey technical information clearly and empathetically can set you apart as a candidate who can deliver outstanding customer service.
✨Tip Number 3
Prepare examples from your past experiences that showcase your problem-solving skills and ability to handle multiple tasks in a fast-paced environment. This will help you illustrate your fit for the dynamic nature of the role.
✨Tip Number 4
Research common issues faced by hospitality operators and think about strategic solutions you could offer. This proactive approach will show your analytical mindset and readiness to contribute to the team.
We think you need these skills to ace Customer & Technical Support Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer support, especially in technical roles. Emphasise any familiarity with tools like Zendesk or Salesforce, and showcase your problem-solving skills.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention specific experiences where you've successfully resolved customer issues or provided strategic solutions, demonstrating your ability to thrive in a fast-paced environment.
Showcase Communication Skills: Since strong communication is key for this role, ensure your application materials are clear and concise. Use examples from your past experiences to illustrate how you effectively communicated with clients, both in writing and verbally.
Highlight Technical Acumen: In your application, mention any technical skills or experiences that relate to the hospitality tech industry. Discuss your ability to learn new platforms quickly and how you've used technology to enhance customer experiences in previous roles.
How to prepare for a job interview at DoorDash
✨Showcase Your Communication Skills
As a Customer & Technical Support Representative, strong communication is key. Be prepared to demonstrate your ability to articulate complex ideas clearly and concisely, both in writing and verbally. Practice answering common interview questions out loud to build confidence.
✨Familiarise Yourself with the SevenRooms Platform
Make sure you have a solid understanding of the SevenRooms platform and its functionalities. Research how it benefits hospitality operators and think about how you can leverage this knowledge to provide strategic solutions during the interview.
✨Prepare for Scenario-Based Questions
Expect to be asked about how you would handle specific customer scenarios. Prepare examples from your past experience where you successfully resolved issues or provided exceptional service. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Your Problem-Solving Skills
Highlight your analytical and resourceful nature by discussing how you've tackled challenging situations in previous roles. Be ready to explain your thought process and the steps you took to arrive at effective solutions, especially in a fast-paced environment.
