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For Companies At a Glance
- Tasks: Help customers succeed by managing relationships and ensuring they get the most from our platform.
- Company: Join DoorDash's In-Store division, a leader in hospitality tech, empowering businesses globally.
- Benefits: Enjoy a collaborative work environment with opportunities for growth and development.
- Why this job: Make a real impact on customer success while working with a passionate and diverse team.
- Qualifications: 2+ years in Customer Success or Account Management with strong communication skills required.
- Other info: Be part of a company that values innovation and supports local businesses.
The predicted salary is between 30000 - 42000 £ per year.
About the Team
The Customer Success Team at DoorDash\’s In-Store division is the heartbeat of our customers. We are a diverse, global team working to help our customers meet their business goals through creative problem-solving, data and deep product knowledge, always with a customer centric approach. Our team is a group of empathetic relationship builders, curious minds, doers, thinkers, strategizers, and friendly humans. The passion we have for our In-Store mission makes it easy to be obsessed with our customers.
About the Role
As a Customer Success Specialist, you’ll play a critical role in delivering customer outcomes that drive long-term success on our platform. You’ll focus on preventing churn, ensuring customers see ROI, and managing proactive touchpoints to support account health. Your work will directly impact platform adoption, engagement, and retention.
You’re excited about this opportunity because you will…
- Manage your book of business ensuring strong customer health and adoption . Achieve gross-and-net retention revenue targets while identifying upsell opportunities to pass to our account development teams.
- Develop success plans to ensure customer objectives are achieved . Build strong, long-lasting relationships and become a trusted advisor with key stakeholders and executive sponsors using our product and service offerings.
- Maintain data integrity to track key metrics, specifically ROI. Analyze your findings and make recommendations to optimize for maximum revenue while demonstrating clear business value.
- Become an expert on our In-Store platform providing technical and business solutions . Assist with product adoption and optimization to help clients maximize their investment and success.
- Work seamlessly with various teams across our In-Store division. Ensure we\’re delivering quality and thoughtful products to our clients through effective cross-functional collaboration.
We’re excited about you because…
- You have 2+ years of experience working in a Customer Success or Account Management role with excellent verbal and written communications skills
- You have demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization, including executive and C-level
- You have experience building and implementing systems and processes for internal communication with proven ability to manage multiple projects while paying attention to detail
- You are passionate about helping customers succeed and have a natural curiosity for understanding business challenges and solving problems
- You thrive in collaborative environments and can work seamlessly with cross-functional teams while maintaining focus on customer-centric outcomes
About SevenRooms
In 2011, Joel Montaniel, Allison Page, and Kinesh Patel founded SevenRooms after noticing that hospitality operators were missing a critical ingredient in the systems they were using to run their business: guest data. What began as a mission to help restaurants better understand and serve their guests evolved into a powerful platform used by merchants around the world.
With best-in-class tools for marketing, operations, and guest experience — all deeply integrated with its industry-leading CRM — SevenRooms empowers operators to drive revenue, streamline operations, and deliver experiences that keep guests coming back.
In 2025, DoorDash acquired SevenRooms to strengthen its in-store strategy and expand its merchant-first offerings. The combination brings together DoorDash’s scale, reach, and digital innovation with SevenRooms’ in-store capabilities to support hospitality businesses across every channel — from discovery and delivery to on-premise dining.
As DoorDash builds out its in-store capabilities, SevenRooms plays a central role in enabling merchants to grow their businesses and connect more meaningfully with guests, whether they’re ordering online or dining in. This move reflects DoorDash’s broader commitment to empowering local businesses, fostering stronger connections between consumers and the places they love, and building technology that meets merchants — and their customers — wherever they are.
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Customer Success Specialist employer: DoorDash
Contact Detail:
DoorDash Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Specialist
✨Tip Number 1
Familiarise yourself with the In-Store platform and its features. Understanding how it works and the value it brings to customers will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Showcase your experience in building relationships by preparing examples of how you've successfully managed customer accounts in the past. Highlight specific instances where your actions led to improved customer satisfaction or retention.
✨Tip Number 3
Demonstrate your problem-solving skills by thinking of scenarios where you turned a challenging situation into a positive outcome for a customer. This will illustrate your ability to think on your feet and provide value.
✨Tip Number 4
Research DoorDash and SevenRooms thoroughly, focusing on their mission and values. Being able to articulate how your personal values align with theirs can set you apart as a candidate who truly understands the company culture.
We think you need these skills to ace Customer Success Specialist
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Customer Success Specialist position. Understand the key responsibilities and required skills, such as customer relationship management and data analysis.
Tailor Your CV: Customise your CV to highlight relevant experience in Customer Success or Account Management. Emphasise your communication skills and any specific achievements that demonstrate your ability to drive customer outcomes and manage relationships.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping customers succeed. Use specific examples from your past experiences to illustrate how you have effectively communicated with stakeholders and solved business challenges.
Highlight Collaborative Experience: In your application, mention any experience working in cross-functional teams. Provide examples of how you have collaborated with different departments to achieve customer-centric outcomes, as this is crucial for the role.
How to prepare for a job interview at DoorDash
✨Show Your Customer-Centric Mindset
Demonstrate your passion for helping customers succeed by sharing specific examples from your previous roles. Highlight how you’ve built strong relationships and provided solutions that led to positive outcomes.
✨Prepare for Technical Questions
As a Customer Success Specialist, you'll need to be well-versed in the product and its applications. Brush up on the In-Store platform and be ready to discuss how you can help clients maximise their investment.
✨Highlight Your Communication Skills
Since the role involves interacting with various stakeholders, showcase your verbal and written communication skills. Prepare to discuss how you've effectively influenced decisions at different organisational levels.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific challenges you've faced in previous roles and how you approached solving them. This will show your natural curiosity and ability to tackle business challenges head-on.
