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For Companies At a Glance
- Tasks: Lead customer success for key accounts and ensure their long-term satisfaction.
- Company: Join DoorDash's innovative Customer Success Team at SevenRooms.
- Benefits: Competitive salary, flexible work options, and opportunities for growth.
- Why this job: Make a real impact in the hospitality industry while working with cutting-edge technology.
- Qualifications: Experience in customer-facing roles, ideally in B2B & SaaS, with strong communication skills.
- Other info: Dynamic team environment focused on continuous learning and client happiness.
The predicted salary is between 36000 - 60000 £ per year.
About the Team
Our Customer Success Team is part of DoorDash's In-Store business unit, focused on ensuring the long-term success of some of our key customers in EMEA. Our team is passionate about bringing skills as consultants, business analysts, project managers, SevenRooms advocates, and customer success professionals with a high level of curiosity about all things tech and hospitality. We’re resourceful, tenacious, and effective team players who approach our work with humility, integrity, and a desire for continuous growth, motivated by our clients' happiness and providing solutions that improve retention and make their lives easier.
About the Role
As a Customer Success Manager, you’ll help ensure the long-term success of our key accounts. You’ll be a trusted advisor and educator, using your natural curiosity to understand not only how features work, but why, while being intrigued by operations and logistics to solve the next puzzle.
Responsibilities
- Lead customer value realization by understanding customer KPIs.
- Become a trusted advisor and lead account strategy through defined implementation & onboarding processes.
- Act as a customer champion and advocate.
- Ensure customer needs are communicated to executive teams while anticipating future needs and attending industry conferences as a SevenRooms advocate.
- Monitor account performance and utilization using data to track key metrics.
- Plan and lead strategic on-sites with enterprise partners to maintain high engagement.
- Help create workflows and run internal processes.
- Increase efficiency in communications with partners across email and phone channels.
- Collaborate cross-functionally with internal teams.
- Prioritise new deliverables and methods based on evolving customer needs.
Qualifications
- You have substantial experience in challenging, customer-facing roles, ideally within B2B & SaaS space, with proven experience working with the SevenRooms platform.
- You have proven experience in Customer Success or Account Management roles with the ability to articulate value propositions through phone, email, video conference, and in-person meetings.
- You have technical aptitude and understanding of hospitality software with prior experience working with Sales, Product, and Engineering teams.
- You have proven ability to lead project planning and management of cross-functional projects with exceptional client-facing oral and presentation skills.
- You can communicate, present and influence credibly at all levels including executive and C-level, with a genuine desire to work in the hospitality space servicing operators.
About SevenRooms
In 2011, Joel Montaniel, Allison Page, and Kinesh Patel founded SevenRooms after noticing that hospitality operators were missing a critical ingredient in the systems they were used to run their business: guest data. What began as a mission to help restaurants better understand and serve their guests evolved into a powerful platform used by merchants around the world. With best-in-class tools for marketing, operations, and guest experience — all deeply integrated with its industry-leading CRM — SevenRooms empowers operators to drive revenue, streamline operations, and deliver experiences that keep guests coming back. In 2025, DoorDash acquired SevenRooms to strengthen its in-store strategy and expand its merchant-first offerings. The combination brings together DoorDash's scale, reach, and digital innovation with SevenRooms' in-store capabilities to support hospitality businesses across every channel — from discovery and delivery to on-premise dining. As DoorDash builds out its in-store capabilities, SevenRooms plays a central role in enabling merchants to grow their businesses and connect more meaningfully with guests, whether they’re ordering online or dining in. This move reflects DoorDash's broader commitment to empowering local businesses, fostering stronger connections between consumers and the places they love, and building technology that meets merchants — and their customers — wherever they are.
Customer Success Manager, Key Accounts employer: DoorDash
Contact Detail:
DoorDash Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager, Key Accounts
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to current employees at companies you’re interested in. You never know who might help you land that interview!
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Understand their products, values, and recent news. This will not only impress your interviewers but also help you tailor your answers to show how you can add value as a Customer Success Manager.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms to refine your responses. Focus on articulating your experience in customer success and how it aligns with the role. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and engaged. So, get your application in and let’s make some magic happen!
We think you need these skills to ace Customer Success Manager, Key Accounts
Some tips for your application 🫡
Show Your Curiosity: In your application, let us see that natural curiosity of yours! Talk about how you’ve tackled challenges in the past and what you learned from them. We love candidates who are eager to understand not just the 'how' but also the 'why' behind their work.
Tailor Your Experience: Make sure to highlight your experience in customer-facing roles, especially in B2B and SaaS. We want to know how you've successfully managed accounts and driven customer success. Use specific examples that relate to the responsibilities mentioned in the job description.
Be a Storyteller: When you describe your past experiences, think of it as storytelling. We want to hear about your journey, the challenges you faced, and how you overcame them. This will help us see your problem-solving skills and your ability to communicate effectively.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensure it gets the attention it deserves. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at DoorDash
✨Know Your Customer Success Metrics
Before the interview, brush up on key performance indicators (KPIs) relevant to customer success. Be ready to discuss how you’ve used data to drive customer value in previous roles, especially in B2B and SaaS environments.
✨Showcase Your Technical Aptitude
Familiarise yourself with the SevenRooms platform and other hospitality software. Be prepared to explain how your technical skills can help solve operational challenges and improve customer experiences.
✨Demonstrate Your Communication Skills
Practice articulating your value propositions clearly and confidently. Use examples from past experiences where you successfully influenced stakeholders at various levels, including C-level executives.
✨Emphasise Your Curiosity and Problem-Solving Skills
During the interview, express your genuine curiosity about the tech and hospitality sectors. Share instances where your inquisitive nature led to innovative solutions or improved processes for clients.