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For Companies At a Glance
- Tasks: Lead and inspire a team to drive customer success and engagement.
- Company: Join DoorDash's innovative SevenRooms team, focused on hospitality.
- Benefits: Enjoy comprehensive benefits, career growth, and a supportive work culture.
- Why this job: Make a real impact in the hospitality industry while developing your leadership skills.
- Qualifications: 5+ years in Customer Success with strong analytical and strategic skills.
- Other info: Diverse and inclusive environment that values unique perspectives.
The predicted salary is between 36000 - 60000 ÂŁ per year.
About the Team
The Customer Success team at SevenRooms is the heartbeat of our customers. We’re a diverse, global group of empathetic relationship builders, curious thinkers, strategic problem-solvers, and passionate collaborators. Our mission is to help hospitality operators succeed by driving adoption and value through a deep understanding of our product, data, and our customers’ business goals. We are customer-obsessed and thrive on turning challenges into long-term success.
About the Role
In this role, you’ll be responsible for managing managers and their respective teams, setting vision and strategy to ensure our clients achieve success with the SevenRooms platform. You’ll be responsible for overseeing strategic initiatives that drive adoption, retention, and long-term customer value across our VSB, SMB and Enterprise segments. You’ll help scale a customer-first culture that delivers outstanding service and measurable impact for hospitality operators around the world.
You’re excited about this opportunity because you will…
- Team Leadership & Development: Mentor, inspire, and grow a high-performing team by setting clear performance and growth objectives and providing ongoing coaching and support.
- Customer Retention & Engagement: Drive user adoption and retention by developing best practices and strategic engagement initiatives, and by collaborating cross‑functionally to enhance the customer experience.
- Capacity & Resource Planning: Monitor incoming revenue and customer volume to ensure balanced workload distribution and appropriate resourcing across the EMEA CSM teams.
- Cross‑Functional Collaboration: Partner with Product Marketing, Onboarding, and CS Strategy & Operations to enhance customer health scoring, implement proactive lifecycle strategies, and improve overall product adoption.
- Churn Risk Management: Track customer engagement through data tools (e.g., Looker, Totango) to identify and mitigate churn risks through timely, data‑driven interventions.
- Product Advocacy: Maintain deep product knowledge to ensure CSMs can guide customers to the most relevant features and functionalities, while capturing product feedback through our Product Ambassador Program.
We’re excited about you because…
- You have experience in Customer Success, Account Management, or a related customer‑facing role at a SaaS company, ideally in a fast‑paced, high‑growth environment and across different segments (VSB, SMB and Enterprise).
- You’ve spent 5+ years managing and developing people (including people managers), and you lead through accountability, coaching, and continuous learning.
- You’re analytical and strategic, with a track record of using data to identify insights and drive customer growth.
- You’re comfortable using tools like Salesforce, Totango, or other customer success platforms to track performance and manage relationships.
Customer Success Manager in City of London employer: DoorDash
Contact Detail:
DoorDash Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager in City of London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at SevenRooms on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by diving deep into SevenRooms' products and values. Show us that you understand how our platform helps hospitality operators succeed. Bring specific examples of how you’ve driven customer success in the past!
✨Tip Number 3
Practice your storytelling skills! We love hearing about your experiences, so frame your achievements in a way that highlights your leadership and strategic thinking. Make it relatable to the Customer Success role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Customer Success Manager in City of London
Some tips for your application 🫡
Show Your Passion for Customer Success: When writing your application, let your enthusiasm for customer success shine through. We want to see how you connect with our mission of helping hospitality operators thrive. Share specific examples of how you've made a difference in previous roles!
Tailor Your Experience: Make sure to highlight your relevant experience in Customer Success or Account Management. We’re looking for candidates who can demonstrate their ability to manage teams and drive user adoption, so be specific about your achievements and the impact you've had.
Be Data-Driven: Since we value analytical skills, include any data-driven insights or strategies you've implemented in past roles. Show us how you've used tools like Salesforce or Totango to track performance and improve customer engagement.
Apply Through Our Website: We encourage you to apply directly through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our culture and values.
How to prepare for a job interview at DoorDash
✨Know the Company Inside Out
Before your interview, dive deep into SevenRooms' mission, values, and product offerings. Understanding their customer success strategies and how they empower hospitality operators will show your genuine interest and help you align your answers with their goals.
✨Showcase Your Leadership Style
As a Manager in Customer Success, you'll need to demonstrate your ability to mentor and inspire teams. Prepare examples of how you've developed high-performing teams in the past, focusing on your coaching methods and how you set clear performance objectives.
✨Be Data-Driven
Since the role involves tracking customer engagement and mitigating churn risks, be ready to discuss how you've used data tools like Salesforce or Totango in previous roles. Share specific instances where your analytical skills led to improved customer retention or engagement.
✨Prepare for Cross-Functional Collaboration
Highlight your experience working with different departments, such as Product Marketing or Operations. Think of examples where your collaboration led to enhanced customer experiences or successful strategic initiatives, as this is crucial for the role at SevenRooms.
