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For Companies At a Glance
- Tasks: Lead a dynamic customer support team and enhance service processes.
- Company: Join SevenRooms, powered by DoorDash, a leader in hospitality support.
- Benefits: Competitive salary, remote work options, and opportunities for professional growth.
- Why this job: Make a real impact by improving customer experiences in the hospitality industry.
- Qualifications: 3+ years in customer support leadership, strong communication, and problem-solving skills.
- Other info: Diverse and inclusive workplace with a focus on team collaboration.
The predicted salary is between 28800 - 48000 £ per year.
About the Team
The Customer Support Team at SevenRooms partners directly with hospitality operators around the world to deliver best-in-class customer support. Whether it\’s troubleshooting an issue, explaining how a feature works, or helping clients get the most out of our platform, we’re here to ensure they succeed.
Shifts: Full-Time
About the Role
The Associate Manager, Customer Support leads our EMEA-based support team, ensuring hospitality operators receive fast, effective, and empathetic assistance. This role oversees day-to-day team operations, supports the growth and development of our support representatives, and helps maintain the high standard of service our customers rely on.
You’re excited about this opportunity because you will…
- Lead and Support the Team. Manage a team of customer support representatives, creating a positive, collaborative, and high-performing team environment.
- Improve Support Processes. Build and refine support workflows to drive greater efficiency and better customer outcomes.
- Coach for Performance. Monitor team performance through key metrics, providing regular feedback and coaching to help team members grow.
- Resolve Complex Issues. Serve as the regional expert by handling escalated customer concerns, collaborating with Product and Engineering to ensure timely resolution.
- Collaborate Across Teams. Work closely with teams like Customer Success and Product to share customer feedback and improve the overall customer experience.
- Analyze Support Trends. Use data to identify patterns, uncover gaps, and find opportunities to enhance support quality and efficiency.
- Shape Strategy. Contribute to the development of our broader support strategy, ensuring it aligns with company goals and scales with the business.
We’re excited about you because…
- You have 3+ years of experience leading customer support teams, with SaaS experience as a plus
- You know how to inspire, coach, and develop a high-performing remote team
- You care deeply about delivering an outstanding customer experience every time
- You’re a clear and confident communicator, both in writing and in person
- You’re a strong problem solver who can handle complex and escalated issues with ease
- You’re comfortable using support tools and systems like CRMs, help desk platforms, and analytics dashboards
We are an equal opportunity employer committed to diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.
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Associate Manager, Customer Support, SevenRooms Powered by DoorDash employer: DoorDash
Contact Detail:
DoorDash Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Associate Manager, Customer Support, SevenRooms Powered by DoorDash
✨Tip Number 1
Network like a pro! Reach out to current or former employees at SevenRooms on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to customer support leadership. We should be ready to share our experiences in managing teams and resolving complex issues.
✨Tip Number 3
Show off our problem-solving skills! During interviews, we can highlight specific examples where we turned customer complaints into success stories. This will demonstrate our ability to handle escalated issues.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, it shows we’re genuinely interested in being part of the SevenRooms team.
We think you need these skills to ace Associate Manager, Customer Support, SevenRooms Powered by DoorDash
Some tips for your application 🫡
Show Your Passion for Customer Support: When writing your application, let us know why you’re excited about customer support! Share any experiences that highlight your dedication to helping others and how you’ve made a difference in previous roles.
Tailor Your Application: Make sure to customise your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. We want to see how your background aligns with what we’re looking for in an Associate Manager.
Highlight Your Leadership Skills: Since this role involves managing a team, be sure to showcase your leadership experience. Talk about how you’ve inspired and developed teams in the past, and how you plan to do the same with us at SevenRooms.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at DoorDash
✨Know the Company Inside Out
Before your interview, make sure you research SevenRooms thoroughly. Understand their mission, values, and the specific services they offer to hospitality operators. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As an Associate Manager, you'll need to demonstrate your ability to lead a team. Prepare examples from your past experiences where you've successfully managed a team, improved processes, or resolved complex issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Customer Experience
Since this role is all about delivering outstanding customer support, be ready to discuss how you prioritise customer experience. Share specific instances where you've gone above and beyond for customers, and how you’ve used feedback to improve service quality.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to handle escalated issues. Think of potential challenges you might encounter in this role and how you would address them. Practising these scenarios can help you feel more confident during the interview.
