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For Companies At a Glance
- Tasks: Support customer enquiries, process orders, and convert quotes into sales.
- Company: Join a growing business focused on customer service and sales.
- Benefits: Salary between £27,000 to £30,000, enhanced holiday, and hybrid working.
- Other info: Enjoy regular team socials and a proactive, fast-paced work culture.
- Why this job: Develop your skills in a supportive, team-focused environment with clear progression.
- Qualifications: Experience in customer service or sales, strong communication, and organisation skills.
The predicted salary is between 27000 - 30000 £ per year.
Location: Hybrid working (office based with some remote flexibility)
Hours: 40 hours per week
Salary: £27,000 to £30,000 (depending on experience)
Reporting to: Sales & Customer Service Manager
About the Role
We are looking for a Sales & Customer Service Executive to support the day to day delivery of customer enquiries, quotations, and orders. This is a hands‑on role focused on providing a consistent, high‑quality service to customers while supporting sales activity. You will be responsible for managing enquiries, processing orders, and helping convert quotes into sales. There is no cold calling in this role. You will be working with incoming enquiries and existing customers, focusing on delivering a professional and efficient service. You will play an important role in keeping customer interactions moving, ensuring queries are resolved, and supporting the wider team to meet performance targets.
What You’ll Be Doing
- Handling customer enquiries via phone, email, and online channels
- Processing quotations, orders, and customer requests accurately
- Taking ownership of customer queries through to resolution
- Supporting customers with returns, order queries, and product questions
- Managing web orders and responding to online enquiries
- Following up on quotations to support conversion to order
- Keeping internal systems up to date with accurate information
- Working closely with the wider team to maintain service standards and workflow
What We’re Looking For
- Experience in a customer service or sales role
- Strong communication skills, both written and verbal
- Good organisation and ability to manage workload
- Attention to detail and a professional approach
- A proactive mindset and willingness to solve problems
- Ability to work in a fast‑paced environment
Desirable
- Experience using CRM or order processing systems
- Experience identifying upselling or cross‑selling opportunities
- Experience in a product or technical environment
What We Offer
- Salary of £27,000 to £30,000 depending on experience
- Enhanced holiday entitlement
- Company sick pay scheme
- Hybrid working approach
- Regular team socials including summer and Christmas events
- Clear progression opportunities within the business
Why Join Door Controls Direct
At Door Controls Direct, you’ll be joining a growing business where customer service and sales work closely together to drive performance. This role is ideal for someone already working in customer service or sales who wants to develop their skills, gain more commercial exposure, and be part of a supportive, team‑focused environment.
Apply
To apply, please submit your CV. The full Job Description is available alongside this advert for further detail.
Sales & Customer Service Executive in Dorchester employer: Door Controls Direct
Contact Detail:
Door Controls Direct Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales & Customer Service Executive in Dorchester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Door Controls Direct. Understand their values, products, and customer service approach. This will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how your experience aligns with the Sales & Customer Service Executive role. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 3
Show off your communication skills! During the interview, be clear and concise in your answers. Use examples from your past experiences to demonstrate how you've handled customer enquiries and resolved issues. This will highlight your suitability for the role.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Sales & Customer Service Executive in Dorchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight any customer service or sales roles you've had, and don’t forget to showcase your strong communication skills!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Sales & Customer Service Executive role. Mention your proactive mindset and how you handle customer queries effectively.
Showcase Your Attention to Detail: In this role, attention to detail is key. When filling out your application, double-check for any typos or errors. This shows us that you take pride in your work and can manage tasks accurately.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Door Controls Direct
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss how you handle enquiries and resolve issues, as this role is all about providing a high-quality service to customers.
✨Showcase Your Communication Skills
Since strong communication is key for this position, prepare examples of how you've effectively communicated with customers in the past. Think about times when you turned a challenging situation into a positive experience.
✨Demonstrate Your Organisational Skills
Be prepared to talk about how you manage your workload and keep track of multiple tasks. You might want to share specific tools or methods you use to stay organised, especially when handling customer orders and queries.
✨Highlight Your Proactive Mindset
This role requires a proactive approach to problem-solving. Think of instances where you took the initiative to improve a process or resolve a customer issue before it escalated. Show them you're someone who doesn't just wait for problems to come to you!