At a Glance
- Tasks: Support customer enquiries, process orders, and convert quotes into sales.
- Company: Join a growing business focused on customer service and sales.
- Benefits: Competitive salary, enhanced holiday, hybrid working, and team socials.
- Other info: No cold calling; work with incoming enquiries and existing customers.
- Why this job: Develop your skills in a supportive, team-focused environment with clear progression.
- Qualifications: Experience in customer service or sales, strong communication, and problem-solving skills.
The predicted salary is between 27000 - 30000 £ per year.
Location: Hybrid working (office based with some remote flexibility)
Hours: 40 hours per week
Salary: £27,000 to £30,000 (depending on experience)
Reporting to: Sales & Customer Service Manager
About the Role
We are looking for a Sales & Customer Service Executive to support the day to day delivery of customer enquiries, quotations, and orders. This is a hands‑on role focused on providing a consistent, high‑quality service to customers while supporting sales activity. You will be responsible for managing enquiries, processing orders, and helping convert quotes into sales. There is no cold calling in this role. You will be working with incoming enquiries and existing customers, focusing on delivering a professional and efficient service. You will play an important role in keeping customer interactions moving, ensuring queries are resolved, and supporting the wider team to meet performance targets.
What You’ll Be Doing
- Handling customer enquiries via phone, email, and online channels
- Processing quotations, orders, and customer requests accurately
- Taking ownership of customer queries through to resolution
- Supporting customers with returns, order queries, and product questions
- Managing web orders and responding to online enquiries
- Following up on quotations to support conversion to order
- Keeping internal systems up to date with accurate information
- Working closely with the wider team to maintain service standards and workflow
What We’re Looking For
- Experience in a customer service or sales role
- Strong communication skills, both written and verbal
- Good organisation and ability to manage workload
- Attention to detail and a professional approach
- A proactive mindset and willingness to solve problems
- Ability to work in a fast‑paced environment
Desirable
- Experience using CRM or order processing systems
- Experience identifying upselling or cross‑selling opportunities
- Experience in a product or technical environment
What We Offer
- Salary of £27,000 to £30,000 depending on experience
- Enhanced holiday entitlement
- Company sick pay scheme
- Hybrid working approach
- Regular team socials including summer and Christmas events
- Clear progression opportunities within the business
Why Join Door Controls Direct
At Door Controls Direct, you’ll be joining a growing business where customer service and sales work closely together to drive performance. This role is ideal for someone already working in customer service or sales who wants to develop their skills, gain more commercial exposure, and be part of a supportive, team‑focused environment.
Apply
To apply, please submit your CV. The full Job Description is available alongside this advert for further detail.
Sales & Customer Service Executive employer: Door Controls Direct Ltd
At Door Controls Direct, we pride ourselves on fostering a dynamic and supportive work culture that prioritises employee growth and collaboration. With a hybrid working model, enhanced holiday entitlement, and regular team socials, we create an engaging environment where you can thrive in your role as a Sales & Customer Service Executive while contributing to our collective success.
StudySmarter Expert Advice🤫
We think this is how you could land Sales & Customer Service Executive
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Sales & Customer Service Executive role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for those interviews! Research the company and think about how your experience aligns with their needs. Be ready to share examples of how you've handled customer enquiries or processed orders in the past.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit!
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications come directly from candidates who are genuinely interested in joining our team. It shows initiative and helps us get to know you better!
We think you need these skills to ace Sales & Customer Service Executive
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service and sales experience, as well as any relevant achievements that show you can deliver a high-quality service.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for the Sales & Customer Service Executive role. Share specific examples of how you've handled customer enquiries or processed orders in the past, and don’t forget to show your enthusiasm for the position!
Show Off Your Communication Skills:Since strong communication is key for this role, make sure your written application is clear and professional. Pay attention to grammar and spelling, and keep your tone friendly yet professional to reflect the kind of service we value at StudySmarter.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Door Controls Direct Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Sales & Customer Service Executive role. Familiarise yourself with the key responsibilities like handling customer enquiries and processing orders. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since strong communication is crucial for this role, prepare examples of how you've effectively communicated with customers in the past. Think about times when you resolved queries or provided excellent service. Practising these scenarios will help you articulate your experience clearly during the interview.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss how you've tackled challenges in previous roles. The interviewer will want to see your proactive mindset and ability to solve problems. Prepare a couple of specific examples where you took ownership of a customer issue and successfully resolved it.
✨Familiarise Yourself with CRM Systems
If you have experience with CRM or order processing systems, be sure to mention it. If not, do a bit of research on common systems used in sales and customer service. Showing that you're willing to learn and adapt will impress the interviewer and highlight your commitment to the role.
