At a Glance
- Tasks: Support customer enquiries, process orders, and convert quotes into sales.
- Company: Join a growing business focused on customer service and sales collaboration.
- Benefits: Competitive salary, enhanced holiday, hybrid working, and team socials.
- Other info: No cold calling; work with incoming enquiries and existing customers.
- Why this job: Develop your skills in a supportive, fast-paced environment with clear progression.
- Qualifications: Experience in customer service or sales, strong communication, and problem-solving skills.
The predicted salary is between 27000 - 30000 £ per year.
Location: Hybrid working (office based with some remote flexibility)
Hours: 40 hours per week
Salary: £27,000 to £30,000 (depending on experience)
Reporting to: Sales & Customer Service Manager
About the Role
We are looking for a Sales & Customer Service Executive to support the day to day delivery of customer enquiries, quotations, and orders. This is a hands-on role focused on providing a consistent, high-quality service to customers while supporting sales activity. You will be responsible for managing enquiries, processing orders, and helping convert quotes into sales. There is no cold calling in this role. You will be working with incoming enquiries and existing customers, focusing on delivering a professional and efficient service. You will play an important role in keeping customer interactions moving, ensuring queries are resolved, and supporting the wider team to meet performance targets.
What You’ll Be Doing
- Handling customer enquiries via phone, email, and online channels
- Processing quotations, orders, and customer requests accurately
- Taking ownership of customer queries through to resolution
- Supporting customers with returns, order queries, and product questions
- Managing web orders and responding to online enquiries
- Following up on quotations to support conversion to order
- Keeping internal systems up to date with accurate information
- Working closely with the wider team to maintain service standards and workflow
What We’re Looking For
- Experience in a customer service or sales role
- Strong communication skills, both written and verbal
- Good organisation and ability to manage workload
- Attention to detail and a professional approach
- A proactive mindset and willingness to solve problems
- Ability to work in a fast-paced environment
Desirable
- Experience using CRM or order processing systems
- Experience identifying upselling or cross-selling opportunities
- Experience in a product or technical environment
What We Offer
- Salary of £27,000 to £30,000 depending on experience
- Enhanced holiday entitlement
- Company sick pay scheme
- Hybrid working approach
- Regular team socials including summer and Christmas events
- Clear progression opportunities within the business
Why Join Door Controls Direct
At Door Controls Direct, you’ll be joining a growing business where customer service and sales work closely together to drive performance. This role is ideal for someone already working in customer service or sales who wants to develop their skills, gain more commercial exposure, and be part of a supportive, team-focused environment.
Apply
To apply, please submit your CV. The full Job Description is available alongside this advert for further detail.
Hybrid Sales & Customer Service Specialist employer: Door Controls Direct Ltd
At Door Controls Direct, we pride ourselves on fostering a dynamic and supportive work culture that prioritises employee growth and collaboration. With a hybrid working model, enhanced holiday entitlement, and regular team socials, we create an engaging environment where you can thrive in your role as a Sales & Customer Service Specialist while contributing to our collective success.
StudySmarter Expert Advice🤫
We think this is how you could land Hybrid Sales & Customer Service Specialist
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help us tailor our answers and show genuine interest in the role.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will boost our confidence and help us articulate our experience clearly.
✨Tip Number 3
Prepare some questions to ask at the end of the interview. This shows we’re engaged and keen to learn more about the team and the role. Plus, it’s a great way to assess if it’s the right fit for us!
✨Tip Number 4
Follow up after the interview! A quick thank-you email can leave a lasting impression and keep us on their radar. It’s a simple way to show our enthusiasm for the position.
We think you need these skills to ace Hybrid Sales & Customer Service Specialist
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service and sales experience, as well as any relevant achievements that show you can handle enquiries and process orders efficiently.
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Mention your strong communication skills and proactive mindset, and don’t forget to express your enthusiasm for joining our team at StudySmarter.
Showcase Your Attention to Detail:In this role, attention to detail is key. When submitting your application, double-check for any typos or errors. A polished application shows us you care about quality and professionalism, which is exactly what we’re looking for!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you have all the latest info about the role. Plus, it shows you’re keen on being part of our team!
How to prepare for a job interview at Door Controls Direct Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities like handling customer enquiries and processing orders. This will help you demonstrate how your experience aligns with what they’re looking for.
✨Showcase Your Communication Skills
Since strong communication is crucial for this role, prepare examples that highlight your verbal and written skills. Think of situations where you effectively resolved customer queries or collaborated with a team to meet performance targets.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss how you've tackled challenges in previous roles. Share specific instances where you took ownership of a customer issue and successfully resolved it. This will show your proactive mindset and ability to thrive in a fast-paced environment.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and growth opportunities. This not only shows your interest in the role but also helps you gauge if the company is the right fit for you.
