At a Glance
- Tasks: Support customers with enquiries and ensure a first-class experience from start to finish.
- Company: Join DoorCo, a leading innovator in composite door solutions.
- Benefits: Enjoy 23 days holiday, health cash plan, and regular employee events.
- Other info: Full training provided; great opportunities for career growth.
- Why this job: Build a long-term career in a fast-paced, supportive environment.
- Qualifications: Customer service experience and strong communication skills are a plus.
The predicted salary is between 25000 - 30000 € per year.
DoorCo is an established business that is growing and expanding rapidly in the supply and manufacture of Composite Doors. At DoorCo, we’re proud to be one of the UK’s leading innovators in composite door solutions and we’re continuing to grow at an exciting pace. As our business expands, we’re looking for a passionate and customer‑focused Customer Services Advisor to join our busy and supportive team in Macclesfield. This is more than just a customer service role; it’s an opportunity to build a long‑term career within a fast‑moving, ambitious business that values development, teamwork, and progression. If you thrive in a varied environment, enjoy solving problems, and love delivering outstanding customer experiences, we’d love to hear from you.
As a key member of our Customer Services team, you’ll play an important role in supporting our customers and ensuring a first‑class experience from enquiry to delivery. Your responsibilities will include:
- Building strong relationships with customers and responding to enquiries efficiently and professionally
- Handling inbound and outbound calls, emails, and customer requests
- Updating customer specifications and arranging samples or marketing support
- Providing technical and product information to customers
- Keeping customers updated on order progress and delivery timescales
- Processing order amendments and changes accurately
- Supporting the resolution of product or delivery‑related issues
- Logging and managing customer complaints to ensure swift, positive outcomes
- Working closely with departments including Production, Purchasing, Transport, and Credit Control
- Assisting customers with quotations and order enquiries from end users
Full training will be provided on our in‑house systems, including Business Micros and Sage. We’re looking for someone who is enthusiastic, organised, and motivated to deliver exceptional customer service.
Ideal skills and experience:
- Previous B2B customer service or trade sales experience
- Experience within the composite door, double glazing, or builders merchant sectors is advantageous
- Strong organisational and time management skills
- Experience using CRM systems
- Excellent verbal and written communication skills
- A proactive attitude with a willingness to learn
- Strong attention to detail and accuracy
- Good IT skills, including Microsoft Word, Outlook, and Excel
- The ability to stay calm under pressure and manage multiple priorities
- A team‑focused approach and a positive, can‑do attitude
Our benefits include:
- 23 days holiday
- Health Cash Plan
- Holiday Trading Scheme
- Pension with Standard Life
- Reward & Recognition Programme
- Long Service Awards
- Employee Benefits Portal
- Regular Employee Events
- Dress Down Fridays
- Treat Days
This position is Monday to Friday 08:30-17:00 (37.5 hours per week).
Build Your Future with DoorCo
If you’re looking to join a successful, forward‑thinking company where your contribution is valued and your career can grow, apply today and become part of the DoorCo team.
Customer Service Advisor in Macclesfield employer: Door Co
At DoorCo, we pride ourselves on being a leading innovator in composite door solutions, offering a dynamic and supportive work environment in Macclesfield. As a Customer Service Advisor, you will benefit from comprehensive training, a strong focus on employee development, and a culture that values teamwork and progression. With competitive benefits such as a health cash plan, holiday trading scheme, and regular employee events, DoorCo is an excellent employer for those seeking a rewarding career in a fast-paced industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Macclesfield
✨Tip Number 1
Get to know the company inside out! Research DoorCo's products and values so you can chat confidently about how you can contribute to their customer service goals. This shows you're genuinely interested and ready to hit the ground running.
✨Tip Number 2
Practice your communication skills! Since you'll be handling calls and emails, try role-playing with a friend or family member. This will help you articulate your thoughts clearly and handle customer queries like a pro.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you turned a negative situation into a positive one. This will demonstrate your ability to handle customer complaints effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the DoorCo team and ready to embark on this exciting journey with us.
We think you need these skills to ace Customer Service Advisor in Macclesfield
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your relevant experience in B2B customer service or any related sectors, like composite doors or double glazing, to show us you’re the right fit!
Show Off Your Skills:We want to see your strong organisational and communication skills shine through. Use specific examples from your past experiences to demonstrate how you've successfully handled customer enquiries or resolved issues.
Be Enthusiastic!:Let your passion for customer service come across in your application. We love candidates who are motivated and eager to learn, so don’t hold back on expressing your enthusiasm for the role and our company!
Apply Through Our Website:To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and can consider you for this exciting opportunity at DoorCo!
How to prepare for a job interview at Door Co
✨Know the Company Inside Out
Before your interview, take some time to research DoorCo. Understand their products, values, and recent developments in the composite door industry. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills. Think about times when you resolved a difficult situation or went above and beyond for a customer. Be ready to discuss how these experiences can translate into success at DoorCo.
✨Practice Common Interview Questions
Anticipate questions related to customer service scenarios, such as handling complaints or managing multiple priorities. Practising your responses will help you feel more confident and articulate during the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what success looks like in the Customer Service Advisor role. This shows your enthusiasm and helps you determine if the company is the right fit for you.
