At a Glance
- Tasks: Drive customer success by building relationships and ensuring measurable business outcomes.
- Company: Join Doodle, a leader in modern scheduling and collaboration.
- Benefits: Competitive pay, flexible hybrid work, 25 vacation days, and learning stipends.
- Other info: Inclusive culture with a focus on diversity and personal growth.
- Why this job: Be part of a dynamic team transforming how businesses connect and collaborate.
- Qualifications: 3-5 years in value-led sales or customer success in B2B SaaS.
The predicted salary is between 50000 - 65000 £ per year.
Doodle is redefining how modern teams schedule, collaborate, and connect.
Our platform powers productivity for businesses of all sizes by simplifying how people meet and manage time.
As we evolve from a product-led pioneer into a sophisticated, sales-led Enterprise platform, Customer Success has become one of our two primary revenue engines, and we're building it from the ground up.
We're looking for a commercially driven, proactive Customer Value Consultant to join us at this defining moment.
This is not a reactive, support-led role.
You will own a portfolio of Enterprise accounts and be directly accountable for onboarding, adoption, expansion, and renewal, operating as a revenue-generating partner to our Sales team.
If you're energised by building customer relationships that translate into measurable business outcomes, and you think in terms of pipeline as much as satisfaction scores, we want to hear from you.
Focus: EMEA & North America (Verticals: Education, Healthcare, Professional Services)
What You'll Do (Responsibilities)
- Build the business case.
Run pre-sale value discovery with enterprise prospects together with the Account Executives and quantify the upside in the prospect’s own units (time saved, admin errors avoided, double-bookings eliminated, coordination cycles shortened), framed so the numbers plug into their thinking, not a generic pitch
- Set the baseline and target metric up front, defining which enterprise outcome we are moving and how it will be measured
- Lead structured onboarding for new enterprise customers, running it against the agreed business case so it delivers value, not just feature activation
- Build trusted, multi-threaded relationships with key stakeholders and map the account
- Run value reviews at 3 and 6 months into the onboarding journey, testing whether the customer is realising the value we agreed, anchored to the baseline
- After the 6-month review, drive proactive, usage-triggered outreach based on how the account uses the platform (Account Health and PES score), rather than a fixed calendar cadence
- Identify and qualify expansion opportunities, build the expansion business case, and discover new use cases inside the account, progressing them in close partnership with Account Executives
This role does not own renewals or recurring/reactive support; those sit with our Support functions, so you can stay focused on value and expansion.
- Our Ideal Candidate (What You Bring)
- 3–5 years in a value-led sales, value consulting, account management, or commercial Customer Success role within B2B Saa S, or a management-consulting background moving into Saa S
- A track record of building quantified, customer-specific business cases and tying engagements to measurable outcomes, not just managing relationships
- Experience navigating multi-stakeholder enterprise accounts, with the confidence to engage economic buyers and build champions across departments
- Comfortable working alongside Account Executives in a coordinated land-and-expand motion
- Proactive by default; you act on value and risk signals before customers raise them, and structure your week around outcomes
- Highly data-driven; you use adoption data, health scores, and usage signals to prioritise your time and guide conversations
- Excellent communication skills in English are mandatory; German is a strong plus
- Curiosity about AI-assisted workflows and automation tools is a plus; we use these to multiply impact, not replace it
- Why You'll Love It Here
Compensation & Financial Well-being
- Competitive Pay – We pay fair for top talent.
- Pension Plan – Set yourself up for the future.
- Flexible & Hybrid Culture
- Hybrid Work – Work where you're most productive.
- 25 Vacation Days – Take the time you need to rest and recharge.
- Learning & Career Growth
- Training/Conference Days – Invest in yourself.
- Learning Stipend – We cover courses, certifications, and more.
- Well-being & Home Office Setup
- Well-being & Home Office Budget – Use it for fitness, therapy, or your dream desk setup.
- Headspace Membership – Access guided meditation & mindfulness tools.
- Company Lunches & Team Events – Stay connected, even remotely.
- Family & Inclusive Benefits
- Parental Leave & Support – Paid leave for all caregivers.
- Extra Perks
- Doodle Premium – Free for you, your family, and friends.
- Top-Notch Equipment – Mac Book, keyboard, trackpad - work at your best.
At Doodle, we’re committed to providing an environment of mutual trust and respect, where equal employment opportunities (EEO) are available to all applicants and teammates without regard to age, race, color, disability, religion, gender, and sexual orientation.
Diversity and inclusion are of utmost importance to us.
We’re committed to building a team that represents a variety of backgrounds, perspectives, and skills.
The more inclusive we are, the better our work and our products will be.
We want to hear from you, so please don’t hesitate to apply!
IMPORTANT NOTICE: Please note that we can only consider your application if you are based and have the right to work in London.
At this time, we are unable to sponsor visa for this position or support with relocation.
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StudySmarter Expert Advice🤫
We think this is how you could land Customer Value Consultant
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Doodle AG. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Doodle AG before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Value Consultant
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Doodle AG:Your cover letter is your chance to shine! Tell us why you want to work at Doodle AG specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Doodle AG!
How to prepare for a job interview at Doodle AG
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
