Office Administrator in Cradley Heath

Salary: Our salaries are competitive and reviewed regularly to ensure they remain fair and in line with the wider industry.

Location: Cradley Heath

Our Company: Doocey Traffic Management is a specialist division of the Doocey Group, providing high-quality traffic management services to support critical infrastructure, utility and civil engineering projects nationwide. Our teams are trusted to deliver safe, efficient solutions in fast-paced, high-pressure environments, for both internal and external customers. As a family-run business with over 40 years of industry experience, we are built on strong Black Country values of professionalism, integrity, and a dedication to high standards. As part of the wider Doocey Group, we combine decades of industry knowledge with modern technology to keep people, projects and communities moving safely and smoothly.

The Role: As an Office Administrator at Doocey Traffic Management, you will be responsible for supporting the day-to-day running of the office, ensuring all administrative processes are carried out in a professional, accurate and efficient manner. You will act as a key point of contact for customers, operatives and management, ensuring information is communicated clearly and in a timely manner. You will contribute to maintaining high standards of organisation, compliance and customer service, helping to ensure the smooth delivery of traffic management operations and a positive experience for clients and stakeholders.

Responsibilities:

• Support the effective running and continuous improvement of all office procedures, ensuring administrative systems are efficient, compliant and aligned with company standards.
• Accurate process customer orders onto the company database, ensuring all relevant job details, cost codes, site information and scheduling requirements are correctly recorded.
• Liaise with operational teams to ensure job information is complete, up to date and communicated clearly to relevant departments.
• Assist in producing operational and performance reports, including compiling data on completed works, resource allocation, invoicing support and KPI tracking.
• Support management with data analysis to help monitor productivity, project delivery and commercial performance.
• Maintain accurate and up-to-date customer records, ensuring documentation, correspondence and contractual information are stored correctly and in line with company procedures.
• Handle incoming telephone calls and email enquiries professionally, directing queries appropriately and providing timely responses to customers, suppliers and site teams.
• Assist with document preparation, filing (both electronic and hard copy) and general office organisation.
• Provide administrative support to senior management and operational teams as required.
• Carry out ad hoc administrative duties to support the wider business, particularly during busy periods.

The Person: Highly organised, proactive and self-motivated, detail-oriented, calm under pressure, professional and reliable, strong communicator, team-focused, flexible and adaptable.

Technical Skills & Experience: Must have previous experience as an Office Manager/Administrator or similar role. We have a strong preference for someone who has experience working in an SME or in the construction/civil engineering industry. Proficient in Microsoft Office applications, particularly Outlook, Word and Excel, with the ability to produce professional documents and manage spreadsheets confidently. Experience using database systems. Knowledge of New Roads and Streetworks Act regulations would be advantageous but not essential.

Qualifications & Training: GCSEs Grade 4-9 or equivalent.

Additional Information: Doocey Group value a diverse workforce and welcome applications from all sections of the community, regardless of any protected characteristics. Please note that we operate with a preferred supplier list and will not accept unsolicited CVs from recruitment agencies with whom we do not have an existing agreement. By submitting your application, you consent to Doocey Group retaining your CV, application details, and personal information for the purpose of considering you for current and future employment opportunities. Your information will be stored securely and will only be shared internally as necessary.