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For Companies At a Glance
- Tasks: Coordinate and manage Streetworks activities, logging faults and ensuring compliance.
- Company: Join the family-run Doocey Group, a leader in utility and civil engineering.
- Benefits: Competitive salary, supportive environment, and opportunities for growth.
- Why this job: Be the first point of contact for emergency faults and make a real difference.
- Qualifications: Organised, detail-oriented, and strong communication skills are key.
- Other info: Diverse workforce welcomed; great chance to learn and develop your career.
The predicted salary is between 30000 - 42000 £ per year.
Streetworks Faults Administrator (9-Month FTC)
Our salaries are competitive and reviewed regularly to ensure they remain fair and in line with the wider industry.
Location
Tipton / Birmingham
Our Company
Doocey Group is a family-run utility and civil engineering contractor with over 40 years’ experience built on strong, Black Country values. We’ve experienced significant growth over the past 10 years which we’ve achieved through consistently delivering high quality work on behalf of our clients, including National Grid and South Staffordshire Water. We pride ourselves on the strength of our relationship with our clients and subcontractors and despite operating in a very fast-paced and often challenging industry, we will soon register a turnover of £100m, a significant milestone for the organisation. If you’re looking to join a business that values hard work, loyalty and ambition, you’ll feel right at home here.
The Role
The Streetworks Faults Administrator is responsible for coordinating and managing Streetworks activities related to infrastructure faults. This includes logging and tracking faults, liaising with contractors and local authorities, ensuring compliance with regulations, and maintaining accurate records. The role involved significant communication and administrative duties to ensure smooth operations and resolution of Streetworks issues.
Responsibilities
- Act as first point of contact for emergency fault calls, making sure every issue is logged, planned, and communicated clearly
- Share job details with the right teams through group messaging, ensuring everyone ahs the information they need to act quickly
- Pull together fault log updates into reinstatement sheets (RIFs) and upload accurate work instructions to our Works Management system by set deadlines
- Check that all faults from the previous day have corresponding work instructions, chasing where necessary to keep reporting accurate and up to date
- Review and confirm permit dates, working closely with clients to resolve any issues in line with Streetworks SLA requirements
- Handle app submissions, photos and CAD drawings, making sure everything is logged correctly, attached to the right jobs, and shared with the clients or operations teams as needed
- Monitor site compliance with Streetworks and Roadworks safety requirements, flagging any issues to supervisors and team leaders
- Keep all records, spreadsheets, and reports fully updated and accurate to support performance monitoring and client reporting
- Join performance meetings with your manager to review progress, share feedback, and raise any issues
- Work with the Faults Manager to make sure all onsite teams are recorded correctly, ensuring the Master Faults Log is always accurate and payments can be claimed
Personal Qualities
- Highly organised and detail-orientated
- Proactive problem-solver
- Calm under pressure
- Team player
- Tech-savvy
- Compliance-focussed
- Continuous learner
Technical Skills & Experience
- Previous administrative experience is preferred but not essential
Qualifications & Training
- A comprehensive knowledge of Microsoft Office software, especially Word, PowerPoint, and Excel
- GCSEs Grade 4-9 or equivalent
Additional Information
Doocey Group value a diverse workforce and welcome applications form all sections of the community, regardless of any protected characteristics.
Please note that we operate with a preferred supplier list and will not accept unsolicited CVs from recruitment agencies with whom we do not have an existing agreement.
By submitting your application, you consent to Doocey Group retaining your CV, application details, and personal information for the purpose of considering you for current and future employment opportunities. Your information will be stored securely and will only be shared internally as necessary.
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Streetworks Faults Administrator employer: Doocey Group
Contact Detail:
Doocey Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Streetworks Faults Administrator
✨Tip Number 1
Get to know the company! Research Doocey Group and understand their values and projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to the role. Think about how your skills align with the responsibilities of a Streetworks Faults Administrator and be ready to share examples from your past experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Doocey Group family.
We think you need these skills to ace Streetworks Faults Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Streetworks Faults Administrator role. Highlight any relevant administrative experience and your tech-savviness, as these are key for us.
Show Off Your Communication Skills: Since this role involves a lot of liaising with contractors and local authorities, it’s important to showcase your strong communication abilities. Use examples in your application that demonstrate how you’ve effectively communicated in past roles.
Be Detail-Oriented: We’re looking for someone who is highly organised and detail-oriented. In your application, mention specific instances where your attention to detail made a difference in your work, especially in administrative tasks.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Doocey Group
✨Know Your Stuff
Before the interview, make sure you understand the role of a Streetworks Faults Administrator. Familiarise yourself with the key responsibilities like logging faults and liaising with contractors. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since this role involves a lot of communication, be prepared to demonstrate your strong communication skills during the interview. Think of examples where you've effectively communicated in previous roles, especially under pressure. This will highlight your ability to handle emergency fault calls and coordinate with various teams.
✨Be Organised and Detail-Oriented
Bring along any relevant documents or notes that showcase your organisational skills. You might want to prepare a few examples of how you've managed records or tracked projects in the past. This will reinforce your fit for a role that requires meticulous attention to detail.
✨Ask Smart Questions
Prepare some thoughtful questions about the company and the role. For instance, you could ask about the tools they use for tracking faults or how they ensure compliance with regulations. This shows that you're proactive and eager to learn more about how you can contribute to their success.
