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- Tasks: Manage and oversee all insurance claims from start to finish.
- Company: Join Doocey Group, a family-run contractor with 40 years of industry experience.
- Benefits: Enjoy competitive salaries and a supportive work environment.
- Why this job: Be part of a growing company with strong values and a focus on quality work.
- Qualifications: Proficiency in Microsoft Office and strong communication skills are essential.
- Other info: We celebrate diversity and encourage applications from everyone.
The predicted salary is between 30000 - 42000 £ per year.
Our salaries are competitive and reviewed regularly to ensure they remain fair and in line with the wider industry.
Doocey Group is a family-run utility and civil engineering contractor with over 40 years’ experience built on strong, Black Country values. We’ve experienced significant growth over the past 10 years which we’ve achieved through consistently delivering high quality work on behalf of our clients, including National Grid and South Staffordshire Water. We pride ourselves on the strength of our relationship with our clients and subcontractors and despite operating in a very fast-paced and often challenging industry, we will soon register a turnover of £100m, a significant milestone for the organisation.
The Claims Administrator will be responsible for administering and overseeing all insurance claims from initiation through to resolution.
- Act as the key point of contact in dealing with claims on behalf of Doocey Group
- Dealing with all claims from 1st notification of loss to completion, including logging and filing of all relevant information and raising claim payments with agreed SLA’s
- Follow up on information and regularly liaise with brokers, insurers, loss adjusters, clients, and internal managers
- Attend weekly department meetings to discuss the status of ongoing claims
- Analyse and present claims data to identify and understand any trends
- Liaise with internal stakeholders (Contract Managers, Complaints Team, Plant and Transport Teams) to agree liability and settlement amount
- Liaise with external stakeholders (Utility Asset Owners, Insurance Companies, Insurance Brokers, Loss Adjusters) to agree liability and settlement amount
Personal Qualities
- Strong communication skills and excellent telephone manner
- Ability to analyse data and spot trends
Qualifications & Training
- A comprehensive knowledge of Microsoft Office software, especially Microsoft Word, Outlook and Excel.
Doocey Group value a diverse workforce and welcome applications from all sections of the community, regardless of any protected characteristics.
Claims Admin employer: Doocey Group
Contact Detail:
Doocey Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Admin
✨Tip Number 1
Familiarise yourself with the insurance claims process. Understanding the steps involved, from notification to resolution, will help you speak confidently about your knowledge during interviews.
✨Tip Number 2
Brush up on your data analysis skills. Since the role involves analysing claims data to identify trends, being able to demonstrate your analytical abilities will set you apart from other candidates.
✨Tip Number 3
Practice your communication skills, especially over the phone. As a Claims Administrator, you'll need to liaise with various stakeholders, so showcasing your strong telephone manner can make a great impression.
✨Tip Number 4
Research Doocey Group and their values. Understanding their commitment to quality work and client relationships will allow you to align your answers with their company culture during the interview.
We think you need these skills to ace Claims Admin
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and qualifications required for the Claims Administrator position. Tailor your application to highlight relevant experience and skills that align with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your experience in claims administration or related fields. Highlight your communication skills, data analysis abilities, and proficiency in Microsoft Office, particularly Excel, as these are crucial for the role.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the position and the company. Mention specific examples of how your past experiences have prepared you for the responsibilities of the Claims Administrator role, such as dealing with insurance claims or liaising with stakeholders.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is essential for the Claims Administrator position.
How to prepare for a job interview at Doocey Group
✨Know Your Claims Process
Familiarise yourself with the entire claims process, from initiation to resolution. Be prepared to discuss how you would handle various scenarios and demonstrate your understanding of the role's responsibilities.
✨Showcase Your Communication Skills
As a Claims Administrator, strong communication is key. Practice articulating your thoughts clearly and confidently, especially when discussing how you would liaise with clients and stakeholders.
✨Demonstrate Analytical Thinking
Be ready to showcase your ability to analyse data and identify trends. Prepare examples from your past experiences where you've successfully used data analysis to inform decisions or improve processes.
✨Familiarity with Microsoft Office
Since the role requires comprehensive knowledge of Microsoft Office, particularly Excel, brush up on your skills. Be prepared to discuss how you've used these tools in previous roles to manage claims or data effectively.
