Head of HR in Birmingham

Salary Our salaries are competitive and reviewed regularly to ensure they remain fair and in line with the wider industry. Location Tipton Our Company Doocey Group is a long-established, family-run utility and civil engineering contractor with over 40 years of industry experience. Built on strong Black Country values, we pride ourselves on integrity, reliability, responsiveness and a commitment to delivering high standards in everything we do. Over the past 10 years, Doocey Group has experienced significant growth, achieved through consistently deliver high-quality work for our clients, including National Grid and South Staffordshire Water. Our success is built to deliver safely and reliably in a fast-paced and often challenging environment. As we approach a turnover of £100m, this marks an important milestone in our journey and reflects the hard work, ambition and dedication of our teams across the business. If you are looking to join a growing organisation that values hard work, loyalty and ambition, you will feel right at home at Doocey Group.
The Role The Head of Human Resources is responsible for developing and delivering the Group's People Strategy, ensuring the organisation has the capability, culture, leadership and resources required to support sustained business growth. Supporting approximately 300 PAYE employees across six operational locations, the role provides strategic leadership for Human Resources, Talent Acquisition, Learning & Development, Reception and Administrative Support functions. The Head of HR will lead and develop a multi-disciplinary people team, ensuring consistently high standards of service delivery, compliance, employee experience and organisational effectiveness. Operating within a rapidly growing and fast-paced environment, the Head of HR will ensure that policies, procedures, systems and management capability evolve in line with business demands. Particular focus will be placed on building manager capability, strengthening accountability, improving organisational performance and embedding a high-performance culture throughout the Group. The Head of HR will act as a trusted advisor to Directors and senior leaders, providing commercially focused people solutions that support operational objectives whilst ensuring legal compliance and best practice. The role is accountable for ensuring the People Function delivers measurable value to the business through effective recruitment, talent development, organisational design, employee engagement, workforce planning and performance management. Responsibilities Provide strategic and operational HR leadership across all Group businesses. Support Directors and Senior Managers with complex people decisions and organisational challenges. Review departmental priorities and ensure effective allocation of resource across HR, Recruitment and Learning & Development functions. Monitor ongoing employee relations activity and intervene where matters present significant business risk. Ensure a high-quality HR service is consistently delivered across the business. Coach managers and leaders to strengthen decision-making and people management capability. Promote a culture of accountability, continuous improvement and high performance. Lead People Team meetings to review departmental performance, priorities and workload planning. Hold one-to-one meetings with direct reports to review objectives, performance and development. Review recruitment pipelines, succession plans and workforce requirements. Monitor employee relations, absence management, attrition and performance management activity. Review Learning & Development delivery, compliance training and management development programmes. Ensure recruitment, onboarding and internal development activity supports current and future business requirements. Review policy compliance and identify emerging organisational risks. Produce and present comprehensive people metrics (PRIME/SLT SLIDE DATA), trends and recommendations to senior leadership. Review HR departmental performance against agreed objectives, KPIs and service standards. Review departmental KPI performance across HR, Talent Acquisition and Learning & Development. Present workforce trends, risks, opportunities and recommendations. Review succession planning and talent development activity. Monitor organisational capability and identify future workforce requirements. Lead monthly people strategy reviews and continuous improvement initiatives. Review employee engagement and retention data and implement improvement plans where required. Strategic HR Leadership Develop and deliver the Group People Strategy. Lead organisational design, restructuring and change management initiatives. Develop long-term workforce planning strategies. Lead cultural transformation and employee engagement initiatives. Act as executive sponsor for diversity, inclusion and wellbeing initiatives. Support acquisitions, business integrations and growth projects where required. Policy, Governance & Compliance Own and maintain the Group HR Policy Framework. Ensure policies, procedures and employment practices remain compliant and commercially effective. Lead employment law reviews and implement legislative changes. Ensure robust governance structures exist across all people processes. Oversee audits, compliance reviews and risk mitigation activities.
Technical Skills & Experience Proven experience operating in a senior HR leadership role within a fast-paced, commercially focused and rapidly growing organisation. Demonstrable experience developing and implementing People Strategies that support business growth, operational objectives and organisational change. Strong leadership capability with experience managing and developing multi-disciplinary teams, including Human Resources, Talent Acquisition, Learning & Development, Reception and Administrative Support functions. Extensive knowledge of UK Employment Law, HR best practice and employee relations, with the ability to balance legal compliance with practical commercial decision-making. Strong stakeholder management skills with the confidence and credibility to influence and challenge at all levels of the organisation. Excellent communication, presentation and interpersonal skills, with the ability to adapt communication styles to suit a wide range of audiences. Excellent conflict management, negotiation and problem-solving abilities, maintaining objectivity and professionalism in challenging situations. High levels of integrity, discretion and professionalism when handling confidential and sensitive information. Strong project management and organisational skills, with the ability to manage multiple priorities, competing deadlines and changing business demands. Self-driven, resilient and results-orientated, with a proactive approach to identifying opportunities and solving problems. Ability to work effectively under pressure and thrive within a rapidly expanding and evolving business environment. Advanced IT skills, including Microsoft Office Suite, HRIS systems, workforce reporting tools and data analytics platforms. Ability to build credible working relationships with employees at all levels, from operational staff through to Executive Leadership. Demonstrated commitment to continuous professional development and maintaining up-to-date knowledge of employment legislation, HR best practice and industry developments. Ability to role model company values, behaviours and standards at all times. Proven track record of creating a culture of accountability, continuous improvement, engagement and high performance. Strong attention to detail, accuracy and quality, whilst maintaining a pragmatic and commercially focused approach. Experience supporting business tenders, audits, accreditations, award submissions and social value initiatives would be advantageous. Leads with credibility, integrity and professionalism. Acts as a visible and approachable leader across the Group. Holds themselves and others accountable for delivering results. Builds capability and confidence within managers rather than creating dependency on HR. Challenges constructively and addresses poor performance appropriately and promptly. Makes balanced, commercially focused and evidence-based decisions. Encourages innovation, continuous improvement and best practice. Creates a positive, inclusive and high-performing culture. Promotes collaboration and teamwork across departments and business units. Demonstrates resilience and adaptability in a rapidly changing environment. Operates with a strong customer service mindset towards internal stakeholders. Consistently role models the Company's values, standards and expected behaviours.
Qualifications & Training CIPD Level 7 Qualified or equivalent. Minimum 10 years' progressive HR experience. Significant experience in a senior HR leadership role. Experience leading HR, Recruitment and Learning & Development functions. Strong employment law expertise. Experience supporting multi-site operations. Proven experience within rapidly growing businesses. GDPR Training
Doocey Group value a diverse workforce and welcome applications form all sections of the community, regardless of any protected characteristics. Please note that we operate with a preferred supplier list and will not accept unsolicited CVs from recruitment agencies with whom we do not have an existing agreement. By submitting your application, you consent to Doocey Group retaining your CV, application details, and personal information for the purpose of considering you for current and future employment opportunities. Your information will be stored securely and will only be shared internally as necessary.
TPBN1_UKTJ