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- Tasks: Manage insurance claims from start to finish, ensuring smooth communication and resolution.
- Company: Join Doocey Group, a family-run contractor with 40 years of industry experience and strong values.
- Benefits: Enjoy competitive salaries, regular reviews, and a supportive work environment.
- Why this job: Be part of a growing company with a reputation for quality and strong client relationships.
- Qualifications: Proficiency in Microsoft Office and strong communication skills are essential.
- Other info: We celebrate diversity and encourage applications from all backgrounds.
The predicted salary is between 36000 - 60000 £ per year.
Doocey Group is a family-run utility and civil engineering contractor with over 40 years’ experience built on strong, Black Country values. We’ve experienced significant growth over the past 10 years which we’ve achieved through consistently delivering high quality work on behalf of our clients, including National Grid and South Staffordshire Water. We pride ourselves on the strength of our relationship with our clients and subcontractors and despite operating in a very fast-paced and often challenging industry, we will soon register a turnover of £100m, a significant milestone for the organisation.
The Claims Administrator will be responsible for administering and overseeing all insurance claims from initiation through to resolution. Act as the key point of contact in dealing with claims on behalf of Doocey Group:
- Dealing with all claims from 1st notification of loss to completion, including logging and filing of all relevant information and raising claim payments with agreed SLA’s.
- Follow up on information and regularly liaise with brokers, insurers, loss adjusters, clients, and internal managers.
- Attend weekly department meetings to discuss the status of ongoing claims.
- Analyse and present claims data to identify and understand any trends.
- Liaise with internal stakeholders (Contract Managers, Complaints Team, Plant and Transport Teams) to agree liability and settlement amount.
- Liaise with external stakeholders (Utility Asset Owners, Insurance Companies, Insurance Brokers, Loss Adjusters) to agree liability and settlement amount.
Personal Qualities
- Strong communication skills and excellent telephone manner.
- Ability to analyse data and spot trends.
Qualifications & Training
- A comprehensive knowledge of Microsoft Office software, especially Microsoft Word, Outlook and Excel.
Doocey Group value a diverse workforce and welcome applications from all sections of the community, regardless of any protected characteristics.
Administrator (Administration) employer: Doocey Group
Contact Detail:
Doocey Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator (Administration)
✨Tip Number 1
Familiarise yourself with the insurance claims process. Understanding the steps involved, from notification to resolution, will help you speak confidently about your knowledge during interviews.
✨Tip Number 2
Brush up on your data analysis skills. Since the role involves analysing claims data to identify trends, being able to demonstrate your analytical abilities will set you apart from other candidates.
✨Tip Number 3
Practice your communication skills, especially over the phone. As a Claims Administrator, you'll need to liaise with various stakeholders, so showcasing your strong telephone manner can make a great impression.
✨Tip Number 4
Research Doocey Group and their values. Understanding their commitment to quality work and client relationships will allow you to align your answers with their company culture during the interview.
We think you need these skills to ace Administrator (Administration)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and qualifications required for the Claims Administrator position. Tailor your application to highlight how your skills and experiences align with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience you have in administration or claims management. Use specific examples to demonstrate your ability to handle claims, communicate effectively, and analyse data.
Showcase Your Skills: Make sure to mention your proficiency in Microsoft Office, particularly Word, Outlook, and Excel. Provide examples of how you've used these tools in past roles to manage information or present data.
Craft a Strong Cover Letter: Write a compelling cover letter that not only introduces yourself but also explains why you are interested in working for Doocey Group. Mention their values and how they resonate with you, and express your enthusiasm for contributing to their success.
How to prepare for a job interview at Doocey Group
✨Know Your Role
Make sure you understand the responsibilities of a Claims Administrator. Familiarise yourself with the claims process and be ready to discuss how your skills align with the tasks mentioned in the job description.
✨Showcase Your Communication Skills
Since strong communication is key for this role, prepare examples of how you've effectively communicated with clients or stakeholders in the past. Be ready to demonstrate your excellent telephone manner during the interview.
✨Data Analysis is Key
Brush up on your data analysis skills. Be prepared to discuss how you have previously analysed data to identify trends, as this is a crucial part of the job. You might even want to bring examples of your work if applicable.
✨Familiarity with Microsoft Office
Ensure you're comfortable using Microsoft Word, Outlook, and Excel. You may be asked about your proficiency with these tools, so consider discussing specific tasks you've completed using them in previous roles.
