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- Tasks: Answer and process incoming calls to deliver excellent customer service.
- Company: Join the Donnelly Group, known for outstanding customer care.
- Benefits: Full-time role with a supportive team and career growth.
- Other info: Work hours are 9am to 6pm, with opportunities for development.
- Why this job: Be the voice of a company that values customer experience.
- Qualifications: Strong communication skills and a friendly attitude.
The predicted salary is between 20000 - 25000 £ per year.
At the Donnelly Group we pride ourselves on the consistently high level of customer service we provide which starts the moment we receive a phone call from a customer, supplier or manufacturer. In order to support this aim we wish to recruit a full time permanent Contact Centre Operator.
The Role: To answer and process all incoming calls made to the business/site in an efficient, courteous and timely manner and in doing so deliver an excellent customer experience.
Key Responsibilities:
- Answer all calls as soon as it enters the system.
- Consult with each caller, and obtain as much information as possible, so that calls are directed to the appropriate person or department on the first occasion.
- Transfer each call to the relevant member of staff.
- Transfer calls to the agreed Hunt Group or nominated person if the relevant member of staff is not available.
- Take, and pass on via email to the relevant member of staff, messages giving appropriate details of the caller and reason for the call when it has not been possible to connect a call.
- Escalate issues concerning calls not being answered to the Team Leader or directly to the relevant department manager.
- Treat callers with respect and courtesy at all times.
- Handle callers' personal information in line with GDPR.
The hours of work for this role will be 9am to 6pm daily. This is not an exhaustive list of duties and the post holder will be required to undertake any other reasonable duties discussed and directed by the line manager.
Donnelly Group is an equal opportunities employer.
Switchboard Operator TLNT1_NI employer: Donnelly Group
Contact Detail:
Donnelly Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Switchboard Operator TLNT1_NI
✨Tip Number 1
Make sure you know the company inside out! Research the Donnelly Group and understand their values, especially their commitment to customer service. This will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your phone etiquette! Since you'll be handling calls, it’s crucial to sound professional and friendly. Try role-playing with a friend or family member to get comfortable with answering calls and directing queries.
✨Tip Number 3
Prepare for common interview questions related to customer service. Think about scenarios where you've provided excellent service or handled difficult callers. We want to hear your stories that showcase your skills!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Donnelly Group. Click that Apply button and get started!
We think you need these skills to ace Switchboard Operator TLNT1_NI
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any previous experience you have in customer service. We want to see how you’ve handled calls and provided excellent service in the past, so don’t hold back on those examples!
Be Clear and Concise: When filling out your application, keep your answers straightforward and to the point. We appreciate clarity, so avoid long-winded explanations and focus on what makes you a great fit for the role.
Tailor Your Application: Take a moment to read through the job description and align your skills with the key responsibilities listed. We love seeing applicants who take the time to connect their experience with what we’re looking for!
Apply Through Our Website: Don’t forget to apply through our careers page! It’s the best way for us to receive your application and ensures you’re considered for the role. Just click that Apply button and get started!
How to prepare for a job interview at Donnelly Group
✨Know the Company
Before your interview, take some time to research the Donnelly Group. Understand their values, mission, and what sets them apart in customer service. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Practice Active Listening
As a Switchboard Operator, you'll need to listen carefully to callers. During your interview, demonstrate this skill by actively engaging with the interviewer. Nod, ask clarifying questions, and summarise their points to show you’re fully present and attentive.
✨Prepare for Common Scenarios
Think about potential scenarios you might face in the role, such as handling difficult callers or managing multiple calls at once. Prepare examples from your past experiences that showcase your problem-solving skills and ability to remain calm under pressure.
✨Showcase Your Communication Skills
Since the role involves transferring calls and providing information, it’s crucial to highlight your communication skills. During the interview, speak clearly and confidently, and don’t hesitate to demonstrate how you would handle a call if asked.