At a Glance
- Tasks: Answer and process incoming calls, ensuring excellent customer service.
- Company: Donnelly Group is Northern Ireland's largest family-owned automotive company since 1947.
- Benefits: Enjoy competitive pay, flexible hours, generous holidays, and community volunteering opportunities.
- Other info: Part-time hours on Thursdays and Saturdays with potential for flexibility.
- Why this job: Join a fun team that values hard work and community involvement while developing your skills.
- Qualifications: Excellent communication skills and a friendly, professional manner are essential; training provided.
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Job Description
Location: 59 Moy Road
At Donnelly Group we pride ourselves on the consistently high level of customer service we provide which starts the moment we receive a phone call from a customer, supplier or manufacture. In order to support this aim we wish to recruit a Switchboard Operator.
The Role: To answer and process all incoming calls made to the business/site in an efficient, courteous and timely manner and in doing so deliver an excellent customer experience.
- Hours of work will be Thursdays 3.30pm - 7.30pm & Saturdays 9am to 3pm with flexibility required for business needs.
Key Responsibilities:
- Answer all calls as soon as it enters the system.
- Consult with each caller, and obtain as much information as possible, so that calls are directed to the appropriate person or department on the first occasion.
- Transfer each call to the relevant member of staff.
- Transfer calls to the agreed Hunt Group or nominated person if the relevant member of staff is not available.
- Take, and pass on via email to the relevant member of staff, messages giving appropriate details of the caller and reason for the call when it has not been possible to connect a call.
- Escalate issues concerning calls not being answered to the Team Leader or directly to the relevant department manager.
- Treat callers with respect and courtesy at all times.
- Handle callers’ personal information in line with GDPR
Donnelly Group is an equal opportunities employer
The company reserves the right to expand the short listing criteria to facilitate the short listing process
Skills Needed
Servicing
About The Company
The Donnelly Group has been synonymous with the motor industry in Northern Ireland since 1947 when Peter Donnelly started a vehicle repair and taxi business in Caledon on the border of Co Tyrone and Armagh. Since then the Donnelly Group has become the largest family-owned automotive company in Northern Ireland. We offer competitive salaries, industry-leading work-life balance, generous holiday allowance, continuous training and development, wide-ranging benefits, and an opportunity to give volunteering time back to the communities within which we serve through the Donnelly Group Foundation.
Company Culture
Our teams across all our branches get involved with fundraising for our nominated charity partner, through football tournaments, Donnelly Group bake-off events, dragon boat racing, abseiling, cycling events as well as having a ‘Foundation Day’; a paid day off, to get involved with community projects. We like to feel that we work hard and play hard.
Desired Criteria
- Previous experience operating a busy switchboard would be an advantage but not essential as training will be provided
- Possess excellent communication skills
- Must be able to work independently in a busy, demanding environment
- Strong customer service skills
- Demonstrate a professional and friendly manner, effective listener, polite, and calm.
- Able to work as part of a team
- Excellent computer skills in Outlook, Excel
- Ability to organise and manage own workload in a busy, fast paced environment
- Excellent oral and written communication skills
Contract Typeparttime
SalaryBased on Experience
Seniority level
Seniority level
Not Applicable
Employment type
Employment type
Part-time
Job function
Job function
AdministrativeIndustries
Motor Vehicle Manufacturing
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#J-18808-LjbffrSwitchboard Operator Part Time in Dungannon employer: Donnelly Group
At Donnelly Group, we are committed to fostering a supportive and dynamic work environment that prioritises exceptional customer service and employee well-being. Our part-time Switchboard Operator role offers flexible hours, competitive pay, and opportunities for personal growth through continuous training and community engagement initiatives. Join us in a culture that values teamwork, respect, and giving back to the community, making it an ideal place for those seeking meaningful employment in Dungannon.
StudySmarter Expert Advice🤫
We think this is how you could land Switchboard Operator Part Time in Dungannon
✨Tip Number 1
Familiarise yourself with the Donnelly Group's values and customer service approach. Understanding their commitment to high-quality service will help you align your responses during any interviews or discussions.
✨Tip Number 2
Practice your phone etiquette and active listening skills. As a Switchboard Operator, you'll need to handle calls efficiently and courteously, so being able to demonstrate these skills in a mock interview can set you apart.
✨Tip Number 3
Be prepared to discuss how you would handle difficult callers or situations. Think of examples from past experiences where you successfully resolved issues, as this will showcase your problem-solving abilities.
✨Tip Number 4
Show enthusiasm for the role and the company culture. Mention any community involvement or teamwork experiences you've had, as this aligns well with the Donnelly Group's emphasis on community projects and team spirit.
We think you need these skills to ace Switchboard Operator Part Time in Dungannon
Some tips for your application 🫡
Understand the Role:Before applying, make sure you fully understand the responsibilities of a Switchboard Operator. Highlight your ability to handle calls efficiently and provide excellent customer service in your application.
Tailor Your CV:Customise your CV to reflect relevant skills and experiences that align with the job description. Emphasise your communication skills, ability to work independently, and any previous experience with switchboards or customer service.
Craft a Strong Cover Letter:Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how your skills meet the requirements listed in the job description, such as handling calls and managing information.
Proofread Your Application:Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that your contact information is correct. A polished application reflects your attention to detail.
How to prepare for a job interview at Donnelly Group
✨Showcase Your Communication Skills
As a Switchboard Operator, excellent communication is key. During the interview, demonstrate your ability to listen actively and respond clearly. You might even want to practice answering common questions with a friend to refine your delivery.
✨Familiarise Yourself with the Role
Read through the job description thoroughly and understand the responsibilities. Be prepared to discuss how your skills align with the tasks, such as handling calls efficiently and providing excellent customer service.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of examples where you successfully managed difficult calls or resolved issues, as this will show your capability in a busy environment.
✨Emphasise Teamwork and Flexibility
Highlight your ability to work as part of a team and your flexibility in adapting to changing business needs. Share experiences where you collaborated with others or adjusted your schedule to meet demands.
