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- Tasks: Answer and process incoming calls to deliver excellent customer service.
- Company: Join the Donnelly Group, known for outstanding customer care.
- Benefits: Full-time role with a supportive team and career growth.
- Other info: Work hours are 9am to 6pm, with opportunities for development.
- Why this job: Be the voice of the company and make a difference every day.
- Qualifications: Strong communication skills and a friendly attitude.
The predicted salary is between 22000 - 26000 £ per year.
At the Donnelly Group we pride ourselves on the consistently high level of customer service we provide which starts the moment we receive a phone call from a customer, supplier or manufacturer. In order to support this aim we wish to recruit a full time permanent Contact Centre Operator.
The Role: To answer and process all incoming calls made to the business/site in an efficient, courteous and timely manner and in doing so deliver an excellent customer experience.
Key Responsibilities:
- Answer all calls as soon as it enters the system.
- Consult with each caller, and obtain as much information as possible, so that calls are directed to the appropriate person or department on the first occasion.
- Transfer each call to the relevant member of staff.
- Transfer calls to the agreed Hunt Group or nominated person if the relevant member of staff is not available.
- Take, and pass on via email to the relevant member of staff, messages giving appropriate details of the caller and reason for the call when it has not been possible to connect a call.
- Escalate issues concerning calls not being answered to the Team Leader or directly to the relevant department manager.
- Treat callers with respect and courtesy at all times.
- Handle callers' personal information in line with GDPR.
The hours of work for this role will be 9am to 6pm daily. This is not an exhaustive list of duties and the post holder will be required to undertake any other reasonable duties discussed and directed by the line manager.
Donnelly Group is an equal opportunities employer.
Switchboard Operator employer: Donnelly Group
Contact Detail:
Donnelly Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Switchboard Operator
✨Tip Number 1
First things first, make sure you know the company inside out. Research the Donnelly Group and understand their values and customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone etiquette! Since the role is all about handling calls, get comfortable with speaking clearly and courteously. You could even role-play with a friend to simulate real call scenarios. This will boost your confidence and prepare you for the actual job.
✨Tip Number 3
When you get the chance to interview, don’t just answer questions—ask them too! Inquire about the team dynamics or how they handle challenging calls. This shows that you’re proactive and really want to fit into their culture.
✨Tip Number 4
Finally, don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re tech-savvy and ready to embrace the digital side of customer service.
We think you need these skills to ace Switchboard Operator
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any previous experience you have in customer service. We want to see how you’ve handled calls and provided excellent service in the past, so don’t hold back on those examples!
Be Clear and Concise: When filling out your application, keep your answers clear and to the point. We appreciate straightforward communication, just like we do with our customers. Avoid fluff and get straight to what makes you a great fit for the role.
Tailor Your Application: Take a moment to read through the job description and tailor your application accordingly. We love it when candidates show they understand what we’re looking for and how their skills align with our needs.
Apply Through Our Website: Don’t forget to apply through our careers page! It’s the best way for us to receive your application and ensures you’re considered for the role. Just click that Apply button and let’s get started!
How to prepare for a job interview at Donnelly Group
✨Know the Company
Before your interview, take some time to research the Donnelly Group. Understand their values, mission, and what sets them apart in customer service. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Practice Active Listening
As a Switchboard Operator, you'll need to listen carefully to callers. During the interview, demonstrate your active listening skills by summarising questions or comments before answering. This shows that you value communication and are ready to provide excellent customer service.
✨Prepare for Common Scenarios
Think about common situations you might face as a Contact Centre Operator, like handling difficult callers or managing multiple calls. Prepare examples from your past experiences that showcase your problem-solving skills and ability to stay calm under pressure.
✨Showcase Your Organisational Skills
Being organised is key in this role. During the interview, highlight any experience you have with managing calls or information efficiently. You could mention tools or methods you've used to keep track of messages and ensure smooth communication.