At a Glance
- Tasks: Assist customers with vehicle parts enquiries and manage sales transactions.
- Company: Join a supportive team at Donnelly Group, a leader in the automotive industry.
- Benefits: On-the-job training, career development, and a collaborative work environment.
- Other info: Full training provided; perfect for those eager to grow in the automotive field.
- Why this job: Be part of a dynamic team and make a real impact in customer service.
- Qualifications: Strong communication skills and a passion for vehicles; experience is a plus but not essential.
The predicted salary is between 22000 - 26000 £ per year.
We're looking for a proactive and customer-focused Parts Advisor to join our busy team on a fixed-term contract to cover maternity leave. This varied and rewarding role involves working closely with both customers and our internal Workshop team. You'll be advising on the correct vehicle parts, managing sales transactions from enquiry through to payment and ensuring a smooth and efficient process from start to finish. We would love to hear from you if you have experience in a warehouse, stores or customer facing environment.
What You'll Be Doing:
- Assisting customers via phone, email and in person with parts enquiries and orders.
- Advising customers on the correct parts for their vehicle based on technical knowledge.
- Providing quotes and discussing availability, pricing and delivery timelines.
- Processing payments and updating customers throughout the order journey.
- Managing stock levels, processing returns and keeping the stock system up to date.
- Working closely with the Workshop to ensure accurate and timely parts supply for scheduled service work.
What We're Looking For:
- Excellent communication and interpersonal skills.
- Strong organisation and attention to detail.
- Confident IT user with the ability to learn new systems.
- A good technical understanding of vehicles and vehicle parts.
- A team player with a strong work ethic and a customer-first approach.
- Previous experience in a similar role is beneficial, but full training will be provided.
Why Join Us?
- Supportive team environment.
- On-the-job training and development.
- Be part of a company that values knowledge, teamwork, and great customer service.
If you're enthusiastic, driven and ready to grow in the automotive industry, we'd love to hear from you! Apply today and become an essential member of our Parts team.
This is not an exhaustive list of duties and the post holder will be required to undertake any other reasonable duties discussed and directed by the line manager. The company reserves the right to expand the short listing criteria to facilitate the short listing process. Donnelly Group is an equal opportunities employer.
Stores Operative (Fixed Term) TLNT1_NI employer: Donnelly Group
Donnelly Group is an excellent employer that fosters a supportive team environment, offering on-the-job training and development opportunities for its employees. Located in a vibrant area, the company values knowledge, teamwork, and exceptional customer service, making it an ideal place for those looking to grow in the automotive industry while being part of a dedicated and enthusiastic team.
