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- Tasks: Diagnose, repair, and service Volkswagen Group vehicles while ensuring top-notch customer experience.
- Company: Join the largest family-owned automotive company in Northern Ireland with a rich history.
- Benefits: Enjoy competitive salary, performance bonuses, generous leave, and extensive training opportunities.
- Why this job: Advance your career with structured training and make a real impact in the automotive industry.
- Qualifications: NVQ Level 3 in Light Vehicle Maintenance & Repair and 2 years of technician experience required.
- Other info: Be part of a fun, community-focused team with great work-life balance and progression opportunities.
The predicted salary is between 30000 - 42000 £ per year.
About The Role
There has never been a more exciting time to join Donnelly Group and advance your career. With our new Volkswagen, Å koda, Seat & Cupra showrooms now open in Dungannon, we can offer excellent facilities, industry-leading pay, and full manufacturer training to support your continued development. As a Service Technician, you'll play a key role in diagnosing, repairing, and servicing vehicles while delivering an exceptional customer experience. Just as importantly, you'll have the opportunity to build on your expertise through the Volkswagen Group manufacturer pathway, ensuring your career continues to grow with structured training and support.
Responsibilities:
- Diagnose, repair, and service Volkswagen Group vehicles
- Carry out road tests to ensure quality standards
- Handle and store vehicle parts correctly
- Deliver a high-quality customer experience throughout the service journey
Candidate Requirements:
- Fully qualified NVQ Level 3 in Light Vehicle Maintenance & Repair or equivalent (City & Guilds, BTEC)
- Minimum of 2 years post-qualification experience in a technician role
- Prior use of manufacturer diagnostic equipment (training provided)
- Full valid driving licence
- High attention to detail and commitment to delivering quality work
- Enthusiasm for personal development and progression through the Volkswagen Group manufacturer pathway
What We Offer:
- Market-leading salary plus performance-related bonus
- Manufacturer training support to ensure continued career progression
- 30 days annual leave
- Pension provision
- Life insurance cover
- Healthcare benefits: Kingsbridge Hospital Diamond Club membership, Healthshield cashback & perks, access to discounted private healthcare scheme
- Cycle to Work Scheme
- Long Service Awards
- Enhanced maternity & paternity leave
- Job security, work-life balance, and clear career progression opportunities
Additional Information:
This is not an exhaustive list of duties, and the post holder may be required to undertake other reasonable tasks as directed by the line manager. Donnelly Group reserves the right to expand the short-listing criteria to facilitate the recruitment process.
Equal Opportunities:
Donnelly Group is proud to be an equal opportunities employer. We value diversity and inclusion across our workforce.
Required Criteria:
- A full UK Driving Licence
- Great communication skills with the ability to liaise with colleagues
- Currently completing level 3 or fully qualified - NVQ Level 3 in relevant course or equivalent (e.g. City and Guilds, BTEC)
- It is essential that the person has at least 2 years experience working within a multi-brand or non-franchise environment either as an apprentice or time served technician
- Prior use of diagnostic equipment such as snap on or launch however full training will be provided
Skills Needed:
- Customer Service
- Effective Listening
- Technical Skills
- Exceeding Customer Expectations
- Mechanical Vehicular Repairs
About The Company:
The Donnelly Group has been synonymous with the motor industry in Northern Ireland since 1947 when Peter Donnelly started a vehicle repair and taxi business in Caledon on the border of Co Tyrone and Armagh. Since then the Donnelly Group has become the largest family-owned automotive company in Northern Ireland. We offer competitive salaries, industry-leading work-life balance, generous holiday allowance, continuous training and development, wide-ranging benefits, and an opportunity to give volunteering time back to the communities within which we serve through the Donnelly Group Foundation.
Company Culture:
Our teams across all our branches get involved with fundraising for our nominated charity partner, through football tournaments, Donnelly Group bake-off events, dragon boat racing, abseiling, cycling events as well as having a Foundation Day; a paid day off, to get involved with community projects. We like to feel that we work hard and play hard.
Company Benefits:
- Vacation
- Paid time off
- Performance bonuses
- Paid sick days
- Retirement plan and/or pension
- Office perks
- Employee development programs
- Employee discounts
- Free parking
- Cycle to work
- Referral bonus
- Competitive salary
- Family and friends rates
- Long service recognition
- Employee Assistance Scheme
- Perks Card
- Wellbeing Scheme
- Work With Charities
- Social Opportunities
- On the job learning
- Progression opportunities
- Access to Health & Wellbeing app
- Long service awards
- Service recognition increases to annual leave
- Company employee App
Service Technician - Volkswagen Group employer: Donnelly Group
Contact Detail:
Donnelly Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Technician - Volkswagen Group
✨Tip Number 1
Get to know the company! Research Donnelly Group and their values. When you walk into that interview, show us you’re not just another candidate but someone who genuinely cares about being part of our team.
✨Tip Number 2
Practice makes perfect! Before your interview, run through common questions with a mate or in front of the mirror. This will help you feel more confident and articulate when discussing your experience and skills.
✨Tip Number 3
Show off your passion for cars! Talk about your experiences with vehicle maintenance and repairs. We love hearing about your enthusiasm for the industry and how you’ve gone above and beyond in your previous roles.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a couple of thoughtful questions ready. This shows us you’re engaged and serious about the role, plus it’s a great way to find out if we’re the right fit for you.
We think you need these skills to ace Service Technician - Volkswagen Group
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your NVQ Level 3 qualification and any relevant experience in your application. We want to see how your skills align with the role of a Service Technician, so don’t hold back!
Tailor Your Application: Take a moment to customise your application for us. Mention specific experiences that relate to diagnosing and repairing vehicles, as well as your commitment to delivering top-notch customer service. It’ll make you stand out!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company there.
How to prepare for a job interview at Donnelly Group
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially regarding Volkswagen Group vehicles. Familiarise yourself with common diagnostic equipment and repair techniques. This will not only help you answer technical questions confidently but also show your enthusiasm for the role.
✨Showcase Your Experience
Be ready to discuss your previous experience in detail, particularly any roles where you've worked as a technician. Highlight specific examples of how you've diagnosed and repaired vehicles, and how you've delivered excellent customer service. This will demonstrate your capability and commitment to quality work.
✨Ask Smart Questions
Prepare some thoughtful questions to ask during the interview. Inquire about the training opportunities available through the Volkswagen Group manufacturer pathway or how the company supports personal development. This shows that you're genuinely interested in growing your career with them.
✨Emphasise Teamwork and Communication
Since you'll be liaising with colleagues and customers, it's crucial to highlight your communication skills. Share examples of how you've effectively worked in a team or resolved customer issues. This will illustrate your ability to contribute positively to the workplace culture at Donnelly Group.