At a Glance
- Tasks: Diagnose and repair Volkswagen vehicles while delivering top-notch customer service.
- Company: Join the largest family-owned automotive company in Northern Ireland.
- Benefits: Enjoy competitive pay, performance bonuses, and extensive training opportunities.
- Other info: Participate in community projects and enjoy a fun, engaging workplace culture.
- Why this job: Advance your career with structured training and a supportive team environment.
- Qualifications: NVQ Level 3 in Vehicle Maintenance & Repair and 2 years of experience required.
The predicted salary is between 30000 - 42000 £ per year.
About The Role
There has never been a more exciting time to join Donnelly Group and advance your career at Donnelly Motorstore M1. We offer excellent facilities, industry-leading pay, and full Volkswagen manufacturer training to support your continued development. As a Volkswagen Service Technician, you'll play a key role in diagnosing, repairing, and servicing vehicles while delivering an exceptional customer experience. Just as importantly, you'll have the opportunity to build on your expertise through the Volkswagen Group manufacturer pathway, ensuring your career continues to grow with structured training and ongoing support.
Responsibilities
- Diagnose, repair, and service the full range of Volkswagen Commercial vehicles in line with manufacturer standards.
- Carry out vehicle road testing to ensure all repairs meet quality and safety requirements.
- Handle, store, and manage vehicle parts correctly, ensuring compliance with workshop and brand procedures.
- Deliver a high-quality customer experience at every stage of the service journey, ensuring great service from start to finish.
Candidate Requirements
- Fully qualified to NVQ Level 3 in Light Vehicle Maintenance & Repair or an equivalent such as City & Guilds or BTEC.
- Minimum of 2 years post-qualification experience in a technician role within a busy workshop.
- Hold a full, valid UK driving licence for vehicle road testing.
- High attention to detail with a commitment to delivering quality, right-first-time repairs.
- Professional attitude with the ability to work independently and as part of a team.
- Willingness to complete Volkswagen manufacturer training and adapt to new systems and technologies.
- Strong focus on health and safety, ensuring all work meets company procedures and manufacturer standards.
What We Offer
- Market-leading salary plus performance-related bonus.
- Manufacturer training support to ensure continued career progression.
- 30 days annual leave.
- Pension provision.
- Life insurance cover.
- Healthcare benefits: Kingsbridge Hospital Diamond Club membership, Healthshield cashback & perks, access to discounted private healthcare scheme.
- Cycle to Work Scheme.
- Long Service Awards.
- Enhanced maternity & paternity leave.
- Job security, work-life balance, and clear career progression opportunities.
Additional Information
This is not an exhaustive list of duties, and the post holder may be required to undertake other reasonable tasks as directed by the line manager. Donnelly Group reserves the right to expand the short-listing criteria to facilitate the recruitment process.
Equal Opportunities
Donnelly Group is proud to be an equal opportunities employer. We value diversity and inclusion across our workforce.
Required Criteria
- A full UK Driving Licence.
- Great communication skills with the ability to liaise with colleagues.
- Currently completing level 3 or fully qualified - NVQ Level 3 in relevant course or equivalent (e.g. City and Guilds, BTEC).
- It is essential that the person has at least 2 years experience working within a multi-brand or non-franchise environment either as an apprentice or time served technician.
- Prior use of diagnostic equipment such as snap on or launch; however, full training will be provided.
Skills Needed
- Customer Service.
- Effective Listening.
- Technical Skills.
- Exceeding Customer Expectations.
- Mechanical Vehicular Repairs.
About The Company
The Donnelly Group has been synonymous with the motor industry in Northern Ireland since 1947 when Peter Donnelly started a vehicle repair and taxi business in Caledon on the border of Co Tyrone and Armagh. Since then the Donnelly Group has become the largest family-owned automotive company in Northern Ireland. We offer competitive salaries, industry-leading work-life balance, generous holiday allowance, continuous training and development, wide-ranging benefits, and an opportunity to give volunteering time back to the communities within which we serve through the Donnelly Group Foundation.
Company Culture
Our teams across all our branches get involved with fundraising for our nominated charity partner, through football tournaments, Donnelly Group bake-off events, dragon boat racing, abseiling, cycling events as well as having a Foundation Day; a paid day off, to get involved with community projects. We like to feel that we work hard and play hard.
Company Benefits
- Vacation.
- Paid time off.
- Performance bonuses.
- Paid sick days.
- Retirement plan and/or pension.
- Office perks.
- Employee development programs.
- Employee discounts.
- Free parking.
- Cycle to work.
- Referral bonus.
- Competitive salary.
- Family and friends rates.
- Long service recognition.
- Employee Assistance Scheme.
- Perks Card.
- Wellbeing Scheme.
- Work With Charities.
- Social Opportunities.
- On the job learning.
- Progression opportunities.
- Access to Health & Wellbeing app.
- Long service awards.
- Service recognition increases to annual leave.
- Company employee App.
Service Technician - Volkswagen employer: Donnelly Group
Donnelly Group is an exceptional employer, offering a dynamic work environment at our Dungannon M1 location where you can advance your career as a Service Technician. With industry-leading pay, comprehensive manufacturer training, and a strong focus on employee development, we ensure that our team members not only excel in their roles but also enjoy a fulfilling work-life balance with generous benefits like 30 days' holiday and health cash back schemes.
StudySmarter Expert Advice🤫
We think this is how you could land Service Technician - Volkswagen
✨Tip Number 1
Get to know the company! Research Donnelly Group and their values. When you walk in for your interview, show them you understand their culture and what they stand for. It’ll make you stand out as a candidate who’s genuinely interested.
✨Tip Number 2
Practice makes perfect! Before your interview, run through common questions with a mate or in front of the mirror. Focus on how your experience aligns with the role of a Service Technician and be ready to share specific examples.
✨Tip Number 3
Dress the part! Make sure you look professional but also comfortable. You want to feel confident when you walk into that interview room. A smart appearance shows you take the opportunity seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Service Technician - Volkswagen
Some tips for your application 🫡
Show Off Your Skills:Make sure to highlight your qualifications and experience in your application. We want to see how your NVQ Level 3 or equivalent training, along with your hands-on experience, makes you the perfect fit for the Volkswagen Service Technician role.
Tailor Your Application:Don’t just send a generic application! Take a moment to tailor your CV and cover letter to reflect the specific skills and experiences that match the job description. This shows us you’re genuinely interested in joining our team.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your key achievements stand out!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at Donnelly Group
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially regarding Volkswagen vehicles. Familiarise yourself with common issues and repairs, as well as the latest technologies used in their models. This will show that you're not just qualified but genuinely interested in the brand.
✨Showcase Your Experience
Prepare to discuss your previous roles and how they relate to the responsibilities of a Service Technician. Highlight specific examples where you've diagnosed and repaired vehicles, focusing on your attention to detail and commitment to quality. This will help demonstrate your hands-on experience.
✨Customer Service Matters
Since delivering an exceptional customer experience is key, think of examples where you've gone above and beyond for customers. Be ready to explain how you handle difficult situations and ensure customer satisfaction, as this will resonate well with the interviewers.
✨Ask Smart Questions
Prepare thoughtful questions about the role, training opportunities, and company culture. This shows your enthusiasm for the position and helps you gauge if the company is the right fit for you. Plus, it demonstrates that you're proactive and engaged in the conversation.
