At a Glance
- Tasks: Diagnose, repair, and service a variety of vehicles while ensuring top-notch customer experiences.
- Company: Join the largest family-owned automotive company in Northern Ireland with a rich history since 1947.
- Benefits: Enjoy competitive pay, performance bonuses, health packages, and 30 days annual leave.
- Other info: Participate in community projects and enjoy a fun, engaging workplace culture.
- Why this job: Be part of an exciting team with state-of-the-art facilities and opportunities for career growth.
- Qualifications: Must have NVQ Level 3 in Light Vehicle Maintenance & Repair and 2 years' experience.
The predicted salary is between 24000 - 36000 £ per year.
Job Description
Location: Donnelly M1 Motorstore, 181 Ballygawley Road
About The Role
There has never been a more exciting time to join Donnelly Group and advance your career at our Dungannon M1 location. We can offer excellent facilities, industry‑leading pay, and full manufacturer training to support your continued development.
As a Service Technician, you’ll play a key role in diagnosing, repairing, and servicing vehicles while delivering an exceptional customer experience. Just as importantly, you’ll have the opportunity to build on your expertise through the Vauxhall manufacturer pathway, ensuring your career continues to grow with structured training and support.
Responsibilities
- Diagnose, repair, and service Vauxhall Commercial & Passenger Vehicles
- Carry out road tests to ensure quality standards
- Handle and store vehicle parts correctly
- Deliver a high-quality customer experience throughout the service journey
Candidate Requirements
- Fully qualified – NVQ Level 3 in Light Vehicle Maintenance & Repair or equivalent (City & Guilds, BTEC)
- Minimum of 2 years post-qualification experience in a technician role
- Prior use of manufacturer diagnostic equipment (training provided)
- Full valid driving licence
- High attention to detail and commitment to delivering quality work
- Enthusiasm for personal development and progression through the Volkswagen Group manufacturer pathway
Employee Benefits
Supporting our people at work and beyond.
- 30 Days’ Holiday — increasing with long service
- Health Cash Back Scheme
- Employee Assistance Programme — including GP Anytime
- Enhanced Maternity & Paternity Pay
- Pension Provision & Life Assurance
- Access to Discounted Private Medical Cover
- Retail Discounts through BenefitHub
- Cycle to Work Scheme
- Kingsbridge Diamond Membership Club
- Continuous Development & Learning
This is not an exhaustive list of duties, and the post holder may be required to undertake other reasonable duties as discussed and directed by their line manager.
The company reserves the right to expand the shortlisting criteria where necessary to facilitate the shortlisting process.
Donnelly Group is an equal opportunities employer.
Skills Needed
- Servicing
- Managerial / Operational
- Manufacture / Production
About The Company
For over 70 years, Donnelly Group has grown from a small family business in Caledon into Northern Ireland’s largest family-owned motor retailer. Today, our people are at the heart of everything we do across 22 leading automotive brands and 9 locations.
Whether you're starting out, changing direction or taking the next step in your career, you'll find opportunities across sales, aftersales, technicians, customer service, finance, marketing, administration and management.
Join a diverse and inclusive workforce, where your contribution matters and there are opportunities to learn, develop and grow.
Company Culture
Our Values
- Team Ethos
- Integrity
- Passion
- Trust & Respect
- Innovation
Required Criteria
- A full UK Driving Licence
- Great communication skills with the ability to liaise with colleagues
- Currently completing level 3 or fully qualified - NVQ Level 3 in relevant course or equivalent (e.g. City and Guilds, BTEC)
- It is essential that the person has at least 2 years’ experience working within a multi-brand or non-franchise environment either as an apprentice or time served technician
- Prior use of diagnostic equipment such as snap on or launch however full training will be provided
Closing Date Friday 23rd October, 2026
Contract Type fulltime
Salary Based on Experience
#J-18808-Ljbffr
Service Technician in Dungannon employer: Donnelly Group
Donnelly Group is an exceptional employer, offering a dynamic work environment at our Dungannon M1 location where you can advance your career as a Service Technician. With industry-leading pay, comprehensive manufacturer training, and a strong focus on employee development, we ensure that our team members not only excel in their roles but also enjoy a fulfilling work-life balance with generous benefits like 30 days' holiday and health cash back schemes.
StudySmarter Expert Advice🤫
We think this is how you could land Service Technician in Dungannon
✨Tip Number 1
Familiarise yourself with the latest diagnostic equipment used in the industry, such as Snap-on or Launch tools. This knowledge will not only boost your confidence but also demonstrate your commitment to staying updated with technology during interviews.
✨Tip Number 2
Highlight any previous experience you have with customer service, as delivering an exceptional customer experience is key for this role. Be prepared to share specific examples of how you've gone above and beyond for customers in past positions.
✨Tip Number 3
Research Donnelly Group's history and values to understand their company culture better. Being able to discuss how your personal values align with theirs can set you apart from other candidates during the interview process.
✨Tip Number 4
Prepare questions to ask during your interview that show your interest in the role and the company. Inquire about the training opportunities available and how they support career progression, which reflects your eagerness to grow within the organisation.
We think you need these skills to ace Service Technician in Dungannon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your qualifications, especially your NVQ Level 3 in Light Vehicle Maintenance & Repair or equivalent. Include any relevant experience, particularly your two years in a technician role, and mention your familiarity with diagnostic equipment.
Craft a Strong Cover Letter:Write a cover letter that showcases your passion for the automotive industry and your commitment to delivering quality work. Mention how your skills align with the role's requirements and express your enthusiasm for joining Donnelly Group.
Highlight Customer Service Skills:Since the role involves delivering an exceptional customer experience, emphasise any previous experience you have in customer service. Share specific examples of how you've gone above and beyond to ensure customer satisfaction.
Proofread Your Application:Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for a Service Technician role.
How to prepare for a job interview at Donnelly Group
✨Showcase Your Qualifications
Make sure to highlight your NVQ Level 3 in Light Vehicle Maintenance & Repair or equivalent during the interview. Discuss your post-qualification experience and any specific training you've received that relates to the role.
✨Demonstrate Technical Knowledge
Be prepared to talk about your experience with diagnostic equipment like Snap-On or Launch. Even if you haven't used them extensively, showing a willingness to learn and adapt will impress the interviewers.
✨Emphasise Customer Service Skills
Since delivering an exceptional customer experience is key for this role, share examples of how you've gone above and beyond for customers in previous positions. This will show that you understand the importance of customer satisfaction.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company culture, training opportunities, and the types of vehicles you'll be working on. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
