At a Glance
- Tasks: Be the friendly face of Jaguar Land Rover, ensuring top-notch customer service and satisfaction.
- Company: Join the award-winning Donnelly Group team in Dungannon.
- Benefits: Enjoy competitive pay, pension, life assurance, and health benefits.
- Other info: Collaborative environment with opportunities for career growth.
- Why this job: Make a real difference by building lasting relationships with customers.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
At Donnelly Group we are recruiting for a motivated Jaguar Land Rover Service Advisor to join our award winning retailer of the year team, at our Dungannon showroom. You will act as a reliable and efficient point of contact for customers ensuring excellent customer service through communication and customer satisfaction.
You will welcome all customers to the department, organise department bookings for service, and assist the Parts function on holiday and absence dealing with customer requests and phone-calls. The role also involves prospecting for Service Work to encourage customers of special offers available to them.
You will carry out customer follow up calls to maintain good customer relationships and build customer loyalty to the department. This role requires you to promote the service and parts facilities to encourage repeat Aftersales ensuring that the customer is dealt with professionally every time.
This role involves co-ordinating with the Sales teams, Workshop, Parts and Service.
What We Offer
- An industry leading remuneration package includes: Competitive Pay and Benefits Package
- Contributory Pension
- Life assurance scheme
- Company Health
Service Advisor - Jaguar Land Rover TLNT1_NI employer: Donnelly Group
At Donnelly Group, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values teamwork and customer satisfaction. Our Dungannon showroom is not only an award-winning environment but also provides ample opportunities for employee growth and development, ensuring that our Service Advisors thrive in their roles. With competitive pay, a contributory pension, and a supportive atmosphere, we are committed to fostering a rewarding career for all our staff.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor - Jaguar Land Rover TLNT1_NI
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Donnelly Group on LinkedIn. A friendly chat can give us insider info about the company culture and what they really value in a Service Advisor.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and teamwork. We want to show that we can handle customer queries and work well with the Sales and Workshop teams.
✨Tip Number 3
Showcase your passion for Jaguar Land Rover! Research the brand and its values, and be ready to discuss how you can promote their service and parts facilities effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep us fresh in their minds and shows our enthusiasm for the role. Plus, it’s a great chance to reiterate why we’re the perfect fit!
We think you need these skills to ace Service Advisor - Jaguar Land Rover TLNT1_NI
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in customer service. We want to see how you've gone above and beyond to ensure customer satisfaction, just like you'll be doing as a Service Advisor.
Tailor Your Application:Don’t just send the same CV everywhere! Tailor your application to reflect the specific skills and experiences that match the Jaguar Land Rover role. We love seeing candidates who take the time to connect their background with what we’re looking for.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate straightforward communication, so make sure your key points stand out without unnecessary fluff.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to showcase your application in the best light!
How to prepare for a job interview at Donnelly Group
✨Know Your Stuff
Familiarise yourself with Jaguar Land Rover's services and products. Understand the key features and benefits of their vehicles, as well as any current promotions. This will help you answer questions confidently and show your genuine interest in the brand.
✨Customer Service Focus
Prepare examples from your past experiences where you've provided excellent customer service. Think about how you handled difficult situations or went above and beyond for a customer. This will demonstrate your ability to maintain high standards of customer satisfaction.
✨Communication is Key
Practice your communication skills before the interview. You’ll need to convey information clearly and effectively, especially when discussing service bookings or following up with customers. Role-play with a friend to get comfortable with articulating your thoughts.
✨Team Player Mindset
Since the role involves coordinating with various teams, be ready to discuss how you work collaboratively. Share examples of how you've successfully worked with others in previous roles, highlighting your ability to contribute positively to a team environment.
