At a Glance
- Tasks: Be the friendly face for customers, ensuring top-notch service and satisfaction.
- Company: Join the award-winning Donnelly Group, a leader in automotive retail.
- Benefits: Enjoy competitive pay, health perks, and 30 days of annual leave.
- Other info: Dynamic team environment with opportunities for growth and development.
- Why this job: Make a real difference in customer experiences while working with luxury brands.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
At Donnelly Group we are recruiting for a motivated Jaguar Land Rover Service Advisor to join our award winning retailer of the year team, at our Dungannon showroom.
You will act as a reliable and efficient point of contact for customers ensuring excellent customer service through communication and customer satisfaction. You will welcome all customers to the department, organise department bookings for service. You will also assist the Parts function on holiday and absence dealing with customer requests and phone-calls.
The role also involves prospecting for Service Work to encourage customers of special offers available to them. You will also carry out customer follow up calls to maintain good customer relationships and build customer loyalty to the department. This role requires you to promote the service and parts facilities to encourage repeat Aftersales ensuring that the customer is dealt with professionally every time.
This role involves co-ordinating with the Sales teams, Workshop, Parts and Service.
What We Offer
- An industry leading remuneration package includes: Competitive Pay and Benefits Package
- Contributory Pension
- Life assurance scheme
- Company Health & Wellbeing package which includes membership of Kingsbridge Hospital Diamond Club
- 30 days annual leave
- Cycle to work scheme
This is not an exhaustive list of duties, and the post holder will be required to undertake any other reasonable duties discussed and directed by the line manager. The company reserves the right to expand the short-listing criteria to facilitate the short-listing process. Donnelly Group is an equal opportunities employer.
To be considered for this role you will be redirected to and must complete the application process on our careers page.
Service Advisor - Jaguar Land Rover employer: Donnelly Group
At Donnelly Group, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values teamwork and customer satisfaction. Our Dungannon showroom is not only an award-winning environment but also provides extensive employee growth opportunities, competitive pay, and a comprehensive health and wellbeing package, ensuring our staff feel valued and supported in their roles. Join us to be part of a dedicated team where your contributions are recognised and rewarded, making every day at work meaningful and fulfilling.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor - Jaguar Land Rover
✨Tip Number 1
Get to know the company! Research Donnelly Group and their values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their award-winning team.
✨Tip Number 2
Practice your communication skills. As a Service Advisor, you'll need to interact with customers regularly. Role-play common scenarios with friends or family to boost your confidence and ensure you can handle customer queries smoothly.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the company culture and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Service Advisor - Jaguar Land Rover
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for customer service shine through! We want to see that you're genuinely excited about the role and how you can contribute to our team at Donnelly Group.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience that matches the Service Advisor role. We love seeing how your skills align with what we’re looking for, so don’t hold back!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences are easy to spot. This helps us get a quick understanding of your fit for the role.
Follow the Application Process:Don’t forget to apply through our website! It’s super important to follow the application process as outlined. This ensures your application gets to us without any hiccups, and we can’t wait to hear from you!
How to prepare for a job interview at Donnelly Group
✨Know Your Stuff
Before the interview, make sure you understand the Jaguar Land Rover brand and its values. Familiarise yourself with their service offerings and any recent news about the company. This will show your genuine interest and help you answer questions more confidently.
✨Customer Service Focus
As a Service Advisor, excellent customer service is key. Prepare examples from your past experiences where you’ve gone above and beyond for customers. Think about how you can demonstrate your ability to build relationships and handle customer queries effectively.
✨Practice Makes Perfect
Rehearse common interview questions related to the role. Questions like 'How would you handle a difficult customer?' or 'What strategies would you use to promote service offers?' are likely to come up. Practising your responses will help you articulate your thoughts clearly during the interview.
✨Show Enthusiasm
Let your passion for the automotive industry shine through. Be enthusiastic about the role and the opportunity to work with Jaguar Land Rover. A positive attitude can make a lasting impression and set you apart from other candidates.
