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- Tasks: Guide customers through their vehicle purchase journey and deliver exceptional service.
- Company: Join the largest family-owned automotive company in Northern Ireland.
- Benefits: Enjoy competitive pay, generous holiday allowance, and continuous training.
- Why this job: Be part of an exciting team and make a real impact in customer satisfaction.
- Qualifications: Previous sales experience and a valid driving licence are essential.
- Other info: Engage in community projects and enjoy a fun, supportive work culture.
The predicted salary is between 30000 - 42000 £ per year.
Location: Ballymena
Job Type: Full-Time
Department: Sales
Reporting to: Sales Manager
With the development of our state-of-the-art facilities in Ballymena and the arrival of Volkswagen Passenger Cars and Å koda, there has never been a more exciting time to join Donnelly Group and advance your career. We can offer excellent development, industry leading pay, and manufacturer training.
As a Sales Executive, you'll be responsible for guiding customers through the vehicle purchase journey from initial enquiry to final handover. You'll build rapport with new and existing customers, identify their needs, and present suitable vehicle and finance options. Just as importantly, you'll deliver an exceptional customer experience at every stage of the process, ensuring every customer receives the highest standard of service.
About The Role
You will be responsible for achieving company targets, securing repeat customer business, and building strong relationships. Some responsibilities will be, but are not limited to:
- Achieving personal and team KPIs
- Delivering a high level of customer satisfaction to every customer
- Providing expert and prompt advice to new and existing customers regarding finance and insurance products available
- Listening to customer requirements and providing solutions to their needs
Skills and Competencies Required:
- Previous automotive experience.
- A full valid driving licence is an essential requirement for this role.
- A high level of IT literacy, including knowledge of MS Office
- Strong planning and organisational skills
- Excellent communication and presentation skills
- Ability to work under pressure
- Be able to work independently and also as part of a team
- Positive, confident, determined approach
- Driven to meet targets
- Time management skills
- Experience of Kerridge or another CRM system would be advantageous but not essential
An industry leading remuneration package includes:
- Competitive Pay and Benefits Package
- Contributory Pension
- Life assurance scheme
- Training available to ensure continued career progression
- Company Health & Wellbeing package which includes membership of Kingsbridge Hospital Diamond Club
- 30 days annual leave
- Cycle to work scheme
This is not an exhaustive list of duties, and the post holder will be required to undertake any other reasonable duties discussed and directed by the line manager. The company reserves the right to expand the short-listing criteria to facilitate the short-listing process. Donnelly Group is an equal opportunities employer.
Required Criteria
- Driven to meet targets
- Excellent communication and presentation skills
- A high level of IT literacy, including knowledge of MS Office
- A full valid driving licence is essential
- Be able to work independently and also as part of a team
- Previous experience in a similar Sales role
Desired Criteria
- Experience of Kerridge or another CRM system would be advantageous but not essential
- Experience in a Sales role in the Automotive Industry
Skills Needed
- Customer Service
- Effective Listening
- Technical Skills
- Exceeding Customer Expectations
- Mechanical Vehicular Repairs
About The Company
The Donnelly Group has been synonymous with the motor industry in Northern Ireland since 1947 when Peter Donnelly started a vehicle repair and taxi business in Caledon on the border of Co Tyrone and Armagh. Since then the Donnelly Group has become the largest family-owned automotive company in Northern Ireland. We offer competitive salaries, industry-leading work-life balance, generous holiday allowance, continuous training and development, wide-ranging benefits, and an opportunity to give volunteering time back to the communities within which we serve through the Donnelly Group Foundation.
Company Culture
Our teams across all our branches get involved with fundraising for our nominated charity partner, through football tournaments, Donnelly Group bake-off events, dragon boat racing, abseiling, cycling events as well as having a Foundation Day; a paid day off, to get involved with community projects. We like to feel that we work hard and play hard.
Company Benefits
- Vacation
- Paid time off
- Performance bonuses
- Paid sick days
- Retirement plan and/or pension
- Office perks
- Employee development programs
- Employee discounts
- Free parking
- Cycle to work
- Referral bonus
- Competitive salary
- Family and friends rates
- Long service recognition
- Employee Assistance Scheme
- Perks Card
- Wellbeing Scheme
- Work With Charities
- Social Opportunities
- On the job learning
- Progression opportunities
- Access to Health & Wellbeing app
- Long service awards
- Service recognition increases to annual leave
- Company employee App
Salary Not disclosed
Sales Executive - Volkswagen employer: Donnelly Group
Contact Detail:
Donnelly Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Executive - Volkswagen
✨Tip Number 1
Get to know the company inside out! Research Donnelly Group, their values, and what makes them tick. This way, when you walk into that interview, you can show off your knowledge and passion for the brand.
✨Tip Number 2
Practice your pitch! You’ll want to be able to confidently explain how your skills and experience make you the perfect fit for the Sales Executive role. Role-play with a friend or in front of the mirror until you feel like a pro.
✨Tip Number 3
Network like a champ! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might just land you a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up! After your interview, shoot a quick thank-you email to express your appreciation for the opportunity. It shows you’re keen and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Sales Executive - Volkswagen
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Sales Executive role. Highlight your previous automotive experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for sales and customer service. Tell us why you’re excited about joining Donnelly Group and how you can contribute to our success.
Showcase Your Communication Skills: Since excellent communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors. We love attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our company culture there!
How to prepare for a job interview at Donnelly Group
✨Know Your Product
Before the interview, make sure you have a solid understanding of Volkswagen's latest models and features. Familiarise yourself with their unique selling points and how they compare to competitors. This will help you demonstrate your passion for the brand and your ability to guide customers effectively.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Think about times when you went above and beyond to meet a customer's needs or resolved a difficult situation. This will highlight your ability to deliver an exceptional customer experience, which is crucial for a Sales Executive role.
✨Demonstrate Your IT Literacy
Since a high level of IT literacy is required, be ready to discuss your experience with MS Office and any CRM systems you've used. If you have experience with Kerridge, mention it! Showing that you're comfortable with technology will reassure them that you can handle the administrative side of the job efficiently.
✨Prepare for Target-Driven Questions
Expect questions about how you plan to meet sales targets and KPIs. Think of specific strategies you've used in the past to achieve goals and be ready to share these insights. This will show your determination and drive to succeed in a competitive sales environment.
