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- Tasks: Assist customers with vehicle parts enquiries and manage sales transactions.
- Company: Join a supportive team at Donnelly Group, a leader in the automotive industry.
- Benefits: On-the-job training, career development, and a collaborative work environment.
- Other info: Full training provided; previous experience is a plus but not required.
- Why this job: Be part of a dynamic team that values knowledge and great customer service.
- Qualifications: Strong communication skills and a good understanding of vehicles are essential.
The predicted salary is between 24000 - 30000 £ per year.
We're looking for a proactive and customer-focused Parts Advisor to join our busy team. This varied and rewarding role involves working closely with both customers and our internal Workshop team. You'll be advising on the correct vehicle parts, managing sales transactions from enquiry through to payment and ensuring a smooth and efficient process from start to finish. We would love to hear from you if you have experience in a warehouse, stores or customer facing environment.
What You'll Be Doing:
- Assisting customers via phone, email and in person with parts enquiries and orders.
- Advising customers on the correct parts for their vehicle based on technical knowledge.
- Providing quotes and discussing availability, pricing and delivery timelines.
- Processing payments and updating customers throughout the order journey.
- Managing stock levels, processing returns and keeping the stock system up to date.
- Working closely with the Workshop to ensure accurate and timely parts supply for scheduled service work.
What We're Looking For:
- Excellent communication and interpersonal skills.
- Strong organisation and attention to detail.
- Confident IT user with the ability to learn new systems.
- A good technical understanding of vehicles and vehicle parts.
- A team player with a strong work ethic and a customer-first approach.
- Previous experience in a similar role is beneficial, but full training will be provided.
Why Join Us?
- Supportive team environment.
- On-the-job training and development.
- Be part of a company that values knowledge, teamwork, and great customer service.
If you're enthusiastic, driven and ready to grow in the automotive industry, we'd love to hear from you! Apply today and become an essential member of our Parts team.
Parts Advisor TLNT1_NI employer: Donnelly Group
Contact Detail:
Donnelly Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Advisor TLNT1_NI
✨Tip Number 1
Get to know the company! Research Donnelly Group and understand their values, especially around customer service and teamwork. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be advising customers and working with the Workshop team, being able to clearly explain technical details is key. Try role-playing with a friend or family member to boost your confidence.
✨Tip Number 3
Show off your organisational skills! During the interview, share examples of how you've managed stock levels or processed orders in previous roles. This will demonstrate your attention to detail and ability to keep things running smoothly.
✨Tip Number 4
Don't forget to apply through our website! Completing the application process on our careers page is essential. It ensures your application gets the attention it deserves and helps us see your enthusiasm for joining our Parts team.
We think you need these skills to ace Parts Advisor TLNT1_NI
Some tips for your application 🫡
Show Your Customer Focus: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond for customers in the past, so share specific examples that showcase your proactive approach!
Be Clear and Concise: When filling out your application, keep your language straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to understand your skills and experiences.
Tailor Your Application: Take a moment to customise your application for the Parts Advisor role. Mention relevant experience with vehicle parts or customer interactions, as this will help us see why you’re a great fit for our team!
Follow the Application Process: Don’t forget to apply through our website! It’s super important to complete the application process as directed. This ensures we receive all the necessary information to consider you for the role.
How to prepare for a job interview at Donnelly Group
✨Know Your Parts
Brush up on your knowledge of vehicle parts and their functions. Being able to confidently discuss the correct parts for different vehicles will show that you’re proactive and knowledgeable, which is exactly what they’re looking for.
✨Customer Service Skills Shine
Prepare examples of how you've provided excellent customer service in the past. Whether it’s handling enquiries or resolving issues, showcasing your interpersonal skills will demonstrate your customer-first approach.
✨Get Familiar with Their Systems
Since they value confident IT users, take some time to research common stock management systems or point-of-sale software. Showing that you can quickly learn new systems will give you an edge in the interview.
✨Team Player Attitude
Think of instances where you’ve worked well in a team, especially in a busy environment. Highlighting your teamwork skills will resonate well, as they’re looking for someone who can collaborate effectively with both customers and the Workshop team.