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- Tasks: Assist customers with vehicle parts enquiries and manage sales transactions.
- Company: Join a supportive team at Donnelly Group, a leader in the automotive industry.
- Benefits: On-the-job training, career development, and a collaborative work environment.
- Other info: Full training provided; perfect for those eager to learn and make an impact.
- Why this job: Be part of a dynamic team and grow your skills in the automotive sector.
- Qualifications: Strong communication skills and a customer-first approach; experience is a plus.
The predicted salary is between 24000 - 28000 £ per year.
We're looking for a proactive and customer-focused Parts Advisor to join our busy team on a fixed-term contract to cover maternity leave. This varied and rewarding role involves working closely with both customers and our internal Workshop team. You'll be advising on the correct vehicle parts, managing sales transactions from enquiry through to payment and ensuring a smooth and efficient process from start to finish. We would love to hear from you if you have experience in a warehouse, stores or customer facing environment.
What You'll Be Doing:
- Assisting customers via phone, email and in person with parts enquiries and orders.
- Advising customers on the correct parts for their vehicle based on technical knowledge.
- Providing quotes and discussing availability, pricing and delivery timelines.
- Processing payments and updating customers throughout the order journey.
- Managing stock levels, processing returns and keeping the stock system up to date.
- Working closely with the Workshop to ensure accurate and timely parts supply for scheduled service work.
What We're Looking For:
- Excellent communication and interpersonal skills.
- Strong organisation and attention to detail.
- Confident IT user with the ability to learn new systems.
- A good technical understanding of vehicles and vehicle parts.
- A team player with a strong work ethic and a customer-first approach.
- Previous experience in a similar role is beneficial, but full training will be provided.
Why Join Us?
- Supportive team environment.
- On-the-job training and development.
- Be part of a company that values knowledge, teamwork, and great customer service.
If you're enthusiastic, driven and ready to grow in the automotive industry, we'd love to hear from you! Apply today and become an essential member of our Parts team.
Parts Advisor (Fixed Term) TLNT1_NI employer: Donnelly Group
Contact Detail:
Donnelly Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Advisor (Fixed Term) TLNT1_NI
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the Donnelly Group. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Think about common interview questions related to customer service and parts knowledge. Practise your responses with a friend or in front of the mirror. The more comfortable you are, the better you'll come across during the actual interview.
✨Tip Number 3
Show off your skills! When discussing your experience, highlight any relevant roles where you've dealt with customers or managed stock. Use specific examples to demonstrate your problem-solving abilities and how you’ve contributed to a team in the past.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’d be a fantastic fit for the Parts Advisor position.
We think you need these skills to ace Parts Advisor (Fixed Term) TLNT1_NI
Some tips for your application 🫡
Show Your Customer Focus: Make sure to highlight your customer service experience in your application. We want to see how you've gone the extra mile for customers in previous roles, so share specific examples that showcase your proactive approach.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills, especially those relevant to advising on vehicle parts.
Demonstrate Your Technical Knowledge: If you have a good understanding of vehicles and parts, make sure to mention it! We’re looking for someone who can confidently advise customers, so any technical knowledge you have will definitely give you an edge.
Apply Through Our Website: Don’t forget to apply through our careers page! It’s the best way for us to receive your application and ensures you’re considered for the role. Just click the Apply button and follow the steps to get started!
How to prepare for a job interview at Donnelly Group
✨Know Your Parts
Brush up on your knowledge of vehicle parts and their functions. Being able to confidently discuss the correct parts for different vehicles will show that you’re proactive and technically savvy, which is exactly what they’re looking for.
✨Customer Service Focus
Prepare examples from your past experiences where you’ve provided excellent customer service. Whether it’s handling enquiries or resolving issues, showcasing your customer-first approach will resonate well with the interviewers.
✨Practice Communication Skills
Since this role involves a lot of interaction with customers and the Workshop team, practice clear and concise communication. You might want to do mock interviews with friends or family to get comfortable articulating your thoughts.
✨Show Your Team Spirit
Be ready to discuss how you work within a team. Share specific instances where you collaborated effectively with others, as teamwork is a key aspect of this role. Highlighting your strong work ethic and willingness to support colleagues will make you stand out.