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- Tasks: Assist customers with vehicle parts enquiries and manage sales transactions.
- Company: Join the largest family-owned automotive company in Northern Ireland.
- Benefits: Competitive salary, generous holiday allowance, and continuous training.
- Other info: Engage in community projects and enjoy a fun work culture.
- Why this job: Be part of a supportive team and grow in the automotive industry.
- Qualifications: Good technical understanding of vehicles and strong communication skills.
The predicted salary is between 24000 - 36000 £ per year.
Location: 59 Moy Road
We’re looking for a proactive and customer-focused Parts Advisor to join our busy team on a fixed-term contract to cover maternity leave. This varied and rewarding role involves working closely with both customers and our internal Workshop team. You’ll be advising on the correct vehicle parts, managing sales transactions from enquiry through to payment and ensuring a smooth and efficient process from start to finish.
About The Role
- Assisting customers via phone, email and in person with parts enquiries and orders.
- Advising customers on the correct parts for their vehicle based on technical knowledge.
- Providing quotes and discussing availability, pricing and delivery timelines.
- Processing payments and updating customers throughout the order journey.
- Managing stock levels, processing returns and keeping the stock system up to date.
- Working closely with the Workshop to ensure accurate and timely parts supply for scheduled service work.
What We’re Looking For
- Excellent communication and interpersonal skills.
- Strong organisation and attention to detail.
- Confident IT user with the ability to learn new systems.
- A good technical understanding of vehicles and vehicle parts.
- A team player with a strong work ethic and a customer-first approach.
- Previous experience in a similar role is beneficial, but full training will be provided.
Why Join Us?
- Supportive team environment.
- On-the-job training and development.
- Be part of a company that values knowledge, teamwork, and great customer service.
If you’re enthusiastic, driven and ready to grow in the automotive industry, we’d love to hear from you! Apply today and become an essential member of our Parts team.
This is not an exhaustive list of duties and the post holder will be required to undertake any other reasonable duties discussed and directed by the line manager.
The company reserves the right to expand the short listing criteria to facilitate the short listing process. Donnelly Group is an equal opportunities employer.
Required Criteria
- A good technical understanding of vehicles and vehicle parts.
- Confident IT user with the ability to learn new systems.
- Strong organisation and attention to detail.
- Excellent communication and interpersonal skills.
- A team player with a strong work ethic and a customer-first approach.
Desired Criteria
- Previous experience in a similar role is beneficial, but full training will be provided.
Closing Date: Friday 3rd April, 2026
Contract Type: fulltime
Salary: Based on Experience
Parts Advisor (Fixed Term) employer: Donnelly Group
Contact Detail:
Donnelly Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Advisor (Fixed Term)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the Donnelly Group. Understand their values, culture, and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how your skills match the Parts Advisor role, especially your customer service experience and technical knowledge of vehicle parts.
✨Tip Number 3
Show off your communication skills! During the interview, be clear and concise in your responses. Remember, as a Parts Advisor, you'll need to communicate effectively with customers and the Workshop team, so let your personality shine through!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you fresh in their minds.
We think you need these skills to ace Parts Advisor (Fixed Term)
Some tips for your application 🫡
Show Off Your Customer Skills: Make sure to highlight your experience in customer-facing roles. We want to see how you've helped customers in the past, so share specific examples of how you’ve provided excellent service or resolved issues.
Be Technical, Be Confident: Since this role involves advising on vehicle parts, don’t shy away from showcasing your technical knowledge. If you’ve got experience with vehicles, let us know how that makes you a great fit for the Parts Advisor position.
Keep It Organised: Attention to detail is key! When writing your application, make sure it’s well-structured and free of errors. This shows us that you’re organised and take pride in your work, which is exactly what we’re looking for.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Donnelly Group
✨Know Your Parts
Brush up on your technical knowledge of vehicle parts before the interview. Familiarise yourself with common parts and their functions, as well as any specific brands or models relevant to the company. This will help you confidently answer questions and demonstrate your expertise.
✨Customer Service Focus
Prepare examples of how you've provided excellent customer service in previous roles. Think about times when you resolved issues or went above and beyond for a customer. This will show that you have the customer-first approach they’re looking for.
✨Practice Communication Skills
Since communication is key in this role, practice articulating your thoughts clearly and concisely. You might want to do mock interviews with a friend or family member, focusing on how you explain technical information to someone who may not be familiar with it.
✨Show Your Team Spirit
Be ready to discuss your experience working in a team environment. Highlight instances where you collaborated with others, especially in a busy setting. This will demonstrate that you’re a team player who can contribute positively to their supportive team culture.