At a Glance
- Tasks: Lead a team to deliver top-notch customer service and manage service appointments.
- Company: Join a supportive company that values diversity and inclusion.
- Benefits: 30 days holiday, health cash back, and continuous development opportunities.
- Other info: Dynamic role with opportunities for growth and learning.
- Why this job: Be the key link between customers and our service team, making a real difference.
- Qualifications: Excellent communication skills and a passion for customer service.
The predicted salary is between 31500 - 38500 £ per year.
We are currently recruiting a Customer Service Coordinator to join our Enniskillen team.
The Customer Service Coordinator acts as the key liaison between customers and the service department.
The role involves communicating with customers regarding vehicle issues, repair progress, and expected timelines, while ensuring that customer concerns and requirements are clearly relayed to the service team.
The successful candidate will demonstrate excellent customer service skills, maintain clear and professional communication, and adopt a proactive, sales-focused approach to support both customer satisfaction and business objectives.
Responsibilities
Provide excellent customer service through professional communication via phone, online bookings, and face-to-face interactions.
Schedule and manage service appointments, including vehicle drop-offs and collections.
Build and maintain strong customer relationships to encourage repeat business.
Promote and recommend relevant products, services, packages, and retail options where appropriate.
Process payments and maintain accurate service records and documentation.
A customer service champion with excellent communication skills.
What We Offer
Employee Benefits Supporting our people at work and beyond. 30 Days' Holiday - increasing with long service Health Cash Back Scheme Employee Assistance Programme - including GP Anytime Enhanced Maternity & Paternity Pay Pension Provision & Life Assurance Access to Discounted Private Medical Cover Retail Discounts through Benefit Hub Cycle to Work Scheme Kingsbridge Diamond Membership Club Continuous Development & Learning Additional Information This is not an exhaustive list of duties, and the post holder may be required to undertake other reasonable tasks as directed by the line manager.
We value diversity and inclusion across our workforce.
Customer Service Team Leader / Supervisor in Omagh employer: Donnelly Group
Donnelly Group is an exceptional employer, offering a dynamic work environment at our Dungannon M1 location where you can advance your career as a Service Technician. With industry-leading pay, comprehensive manufacturer training, and a strong focus on employee development, we ensure that our team members not only excel in their roles but also enjoy a fulfilling work-life balance with generous benefits like 30 days' holiday and health cash back schemes.
