At a Glance
- Tasks: Support customers in their vehicle purchasing journey and deliver exceptional experiences.
- Company: Join the Donnelly Group, a dynamic automotive family with exciting brands.
- Benefits: Competitive salary, health package, 30 days leave, and career development opportunities.
- Other info: Structured training and ongoing support to kickstart your automotive career.
- Why this job: Perfect for those passionate about people, technology, and innovation in the automotive sector.
- Qualifications: Interest in sales and customer service; no prior experience required.
The predicted salary is between 25000 - 32000 £ per year.
Donnelly Group is expanding its brand offering at our Mallusk showrooms to welcome Leapmotor into our family, alongside our already busy Fiat and Alfa Romeo franchises.
We're looking for energetic, motivated people to join our team and help deliver an exceptional customer experience across all three brands.
About the Role As a Sales Support Coordinator, you'll support customers throughout their vehicle purchasing journey while developing the skills and knowledge needed to succeed within a modern retail sales environment.
This is an ideal opportunity for someone with a passion for people, technology and innovation, particularly within the automotive sector.
An interest in sales and delivering exceptional customer experiences is essential, as this role offers structured development and clear progression opportunities.
Represent Donnelly Group and our brands with professionalism and enthusiasm Engage with customers, presenting and demonstrating the Leapmotor, Fiat and Alfa Romeo vehicle ranges Deliver personalised experiences based on customer needs and preferences Work closely with the wider sales and customer service teams to uphold our commitment to outstanding customer service Why Join Us?
Whether you're currently in sales, working in a customer-focused role, or looking for a fresh challenge, this role offers structured training, ongoing support and genuine opportunities for career development.
What You'll Gain Full training and ongoing support Knowledge of Leapmotor, Fiat and Alfa Romeo products Experience with electric vehicle and infotainment technology Development of sales, communication and customer engagement skills A strong foundation for a successful career in the automotive industry Rewards & Benefits Competitive Salary Contributory Pension Life Assurance Scheme Company Health & Wellbeing Package, including membership of Kingsbridge Hospital Diamond Club 30 Days Annual Leave Cycle to Work Scheme Enhanced maternity and paternity pay This is not an exhaustive list of duties and the post holder may be required to undertake other reasonable duties as directed by their line manager.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Support - Coordinator - Customer Support in Newtownabbey
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Donnelly Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Donnelly Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Sales Support - Coordinator - Customer Support in Newtownabbey
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Donnelly Group:Your cover letter is your chance to shine! Tell us why you want to work at Donnelly Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Donnelly Group!
How to prepare for a job interview at Donnelly Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
