At a Glance
- Tasks: Be the go-to person for customers, ensuring smooth communication about vehicle repairs.
- Company: Join a dynamic team at Donnelly Group, a leader in customer service.
- Benefits: Enjoy a competitive salary, 30 days leave, and great healthcare perks.
- Other info: Work in a fast-paced environment with clear paths for career progression.
- Why this job: Make a real difference in customer satisfaction while growing your career.
- Qualifications: Two years in customer service or admin, with top-notch communication skills.
The predicted salary is between 30000 - 40000 £ per year.
We are currently recruiting a Customer Service Coordinator to join our Mallusk team. The Customer Service Coordinator acts as the key liaison between customers and the service department. The role involves communicating with customers regarding vehicle issues, repair progress, and expected timelines, while ensuring that customer concerns and requirements are clearly relayed to the service team.
The successful candidate will demonstrate excellent customer service skills, maintain clear and professional communication, and adopt a proactive, sales-focused approach to support both customer satisfaction and business objectives.
Responsibilities:
- Provide excellent customer service through professional communication via phone, online bookings, and face-to-face interactions.
- Schedule and manage service appointments, including vehicle drop-offs and collections.
- Liaise between customers and technicians to ensure clear communication regarding vehicle issues, progress, and repair timelines.
- Keep customers informed throughout the repair process and ensure vehicles are ready within agreed timeframes.
- Build and maintain strong customer relationships to encourage repeat business.
- Promote and recommend relevant products, services, packages, and retail options where appropriate.
- Coordinate with technicians regarding parts ordering and communicate any delays to customers.
- Clearly explain completed work and associated costs to customers, ensuring transparency and satisfaction.
- Process payments and maintain accurate service records and documentation.
What We're Looking For:
- Previous two years experience in a customer facing, or administrative role.
- A customer service champion with excellent communication skills.
- Strong organisational abilities and attention to detail.
- A team player who thrives in a busy, fast-paced environment.
What We Offer:
- Market-leading salary plus performance-related bonus.
- 30 days annual leave.
- Pension provision.
- Life insurance cover.
- Healthcare benefits: Kingsbridge Hospital Diamond Club membership, Healthshield cashback & perks, access to discounted private healthcare scheme.
- Cycle to Work Scheme.
- Long Service Awards.
- Enhanced maternity & paternity leave.
- Job security, work-life balance, and clear career progression opportunities.
This is not an exhaustive list of duties, and the post holder may be required to undertake other reasonable tasks as directed by the line manager. Donnelly Group reserves the right to expand the short-listing criteria to facilitate the recruitment process.
Donnelly Group is proud to be an equal opportunities employer. We value diversity and inclusion across our workforce. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Apply button below to Login/Register.
Customer Service Coordinator in Newtownabbey employer: Donnelly Group
Donnelly Group is an exceptional employer, offering a dynamic work environment at our Dungannon M1 location where you can advance your career as a Service Technician. With industry-leading pay, comprehensive manufacturer training, and a strong focus on employee development, we ensure that our team members not only excel in their roles but also enjoy a fulfilling work-life balance with generous benefits like 30 days' holiday and health cash back schemes.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator in Newtownabbey
✨Tip Number 1
Get to know the company! Research Donnelly Group and understand their values, services, and customer approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since the role is all about liaising with customers and the service team, make sure you can clearly explain your thoughts and ideas. Role-play with a friend or family member to get comfortable.
✨Tip Number 3
Show off your organisational skills! Be ready to discuss how you manage multiple tasks and keep everything on track. Think of examples from your past experiences where you juggled appointments or handled customer queries efficiently.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you fresh in their minds.
We think you need these skills to ace Customer Service Coordinator in Newtownabbey
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond for customers in the past, so share specific examples that demonstrate your communication skills and proactive approach.
Be Organised and Detail-Oriented:Since this role involves managing appointments and liaising between customers and technicians, it's crucial to showcase your organisational skills. Mention any tools or methods you use to stay organised and ensure nothing slips through the cracks.
Tailor Your Application:Take a moment to tailor your application to the job description. Use keywords from the listing, like 'professional communication' and 'customer relationships', to show us you're a perfect fit for the Customer Service Coordinator role.
Apply Through Our Website:Don't forget to apply through our careers page! It’s the best way for us to receive your application and ensures you’re considered for the role. Just click the Apply button and get started!
How to prepare for a job interview at Donnelly Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Coordinator role. Familiarise yourself with the responsibilities listed in the job description, such as managing service appointments and liaising between customers and technicians. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role heavily relies on excellent communication, prepare examples of how you've successfully communicated with customers in the past. Think about times when you resolved issues or built strong relationships. Practising these scenarios will help you articulate your experience clearly during the interview.
✨Demonstrate Proactivity
The job requires a proactive approach to customer service. Be ready to discuss how you've anticipated customer needs or gone above and beyond to ensure satisfaction in previous roles. This will highlight your ability to not just react to situations but to actively enhance the customer experience.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, team dynamics, and growth opportunities. This shows that you're not only interested in the role but also in how you can contribute to the company's success and fit into their team.
