At a Glance
- Tasks: Engage customers and drive retention through our Aftersales platform.
- Company: Join a dynamic team at Donnelly Group, a leader in customer service.
- Benefits: Enjoy competitive salary, flexible working, and 30 days annual leave.
- Other info: Great career progression opportunities in a supportive environment.
- Why this job: Make a real impact on customer loyalty and dealership performance.
- Qualifications: Proactive attitude and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Location: Ballymena, Dungannon or Enniskillen (Applicants may choose their preferred location).
We are looking for a proactive and results-driven Customer Retention Coordinator to help drive retention, workshop bookings, and dealership performance through our Aftersales platform. In this role, you will engage with customers at key points in their ownership journey, identify aftersales opportunities, maintain accurate customer data, and support dealerships in maximising service bookings and customer loyalty.
Key Responsibilities
- Manage customer retention activities using our Aftersales platform.
- Contact customers by telephone to secure service, maintenance, repair, and campaign bookings.
- Maintain accurate customer records and update all contact outcomes.
- Monitor dealership performance, conversion rates, and retention opportunities.
- Support marketing consent capture and CRM data quality initiatives.
- Review and validate prospect lists, ensuring data accuracy and quality.
- Identify trends and provide feedback to help improve dealership performance.
- Carry out regular data cleansing and reporting activities.
What We Offer
- Competitive Salary and performance related bonus.
- Flexible working opportunities.
- 30 days annual leave.
- Pension provision.
- Life insurance cover.
- Healthcare benefits: Kingsbridge Hospital Diamond Club membership, Healthshield cashback & perks, access to discounted private healthcare scheme.
- Cycle to Work Scheme.
- Long Service Awards.
- Enhanced maternity & paternity leave.
- Job security, work-life balance, and clear career progression opportunities.
Additional Information
This is not an exhaustive list of duties, and the post holder may be required to undertake other reasonable tasks as directed by the line manager. Donnelly Group reserves the right to expand the short-listing criteria to facilitate the recruitment process.
Equal Opportunities
Donnelly Group is proud to be an equal opportunities employer. We value diversity and inclusion across our workforce.
To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Apply button below to Login/Register.
Customer Retention Coordinator in Newtownabbey employer: Donnelly Group
Donnelly Group is an exceptional employer, offering a supportive work culture that prioritises employee well-being and career growth. With competitive salaries, flexible working opportunities, and comprehensive benefits including healthcare and generous leave policies, we empower our Customer Retention Coordinators to thrive in their roles while contributing to customer loyalty and dealership success in the vibrant locations of Ballymena, Dungannon, or Enniskillen.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Retention Coordinator in Newtownabbey
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Donnelly Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Donnelly Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Retention Coordinator in Newtownabbey
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Donnelly Group:Your cover letter is your chance to shine! Tell us why you want to work at Donnelly Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Donnelly Group!
How to prepare for a job interview at Donnelly Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
