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- Tasks: Diagnose, repair, and service Volkswagen vehicles while ensuring top-notch customer service.
- Company: Join the largest family-owned automotive company in Northern Ireland.
- Benefits: Enjoy competitive salary, generous holiday allowance, and continuous training opportunities.
- Why this job: Be part of an iconic brand and develop your skills with cutting-edge vehicle technologies.
- Qualifications: Completion of Light Vehicle Repair apprenticeship and a full UK driving licence required.
- Other info: Engage in community projects and enjoy a fun, supportive work culture.
The predicted salary is between 25000 - 35000 £ per year.
At Donnelly Group, we look for great people who share our passion for our Volkswagen brand. Everyone in our business plays their part in putting the customer first and bringing great customer experience to life, so this is a fantastic place to get your career in motion. You will be part of an iconic world-leading brand portfolio which opens up access to some of the world's most famous vehicles, enabling you to continually develop your skills to achieve a full understanding of the latest vehicles and technologies.
About The Role
As a Volkswagen Technician, you will be responsible for the diagnosis, repair and service of the full range of brand products. You will also undertake vehicle road testing and will be responsible for ensuring vehicle parts are handled and stored appropriately. You will also play your part in ensuring that our customers receive great service, from start to finish. You must hold a full valid driver's licence and have completed L3 Light Vehicle Studies. This is not an exhaustive list of duties and the post holder will be required to undertake any other reasonable duties discussed and directed by the line manager.
Required Criteria
- Completion of Apprenticeship in Light Vehicle Repair or equivalent BTEC or City & Guilds qualifications and/or equivalent time served experience
- Your commitment to achieve a manufacturer's recognised qualification within an agreed timeframe
- A full UK Driving Licence
- Great communication skills with the ability to liaise with colleagues
- A high focus on continued development by adapting and learning new tools/techniques as needed, with a willingness to embrace change
- A mindset that prioritises health and safety matters
Skills Needed
- Customer Service
- Effective Listening
- Technical Skills
- Exceeding Customer Expectations
- Mechanical Vehicular Repairs
About The Company
The Donnelly Group has been synonymous with the motor industry in Northern Ireland since 1947 when Peter Donnelly started a vehicle repair and taxi business in Caledon on the border of Co Tyrone and Armagh. Since then the Donnelly Group has become the largest family-owned automotive company in Northern Ireland. We offer competitive salaries, industry-leading work-life balance, generous holiday allowance, continuous training and development, wide-ranging benefits, and an opportunity to give volunteering time back to the communities within which we serve through the Donnelly Group Foundation.
Company Culture
Our teams across all our branches get involved with fundraising for our nominated charity partner, through football tournaments, Donnelly Group bake-off events, dragon boat racing, abseiling, cycling events as well as having a Foundation Day; a paid day off, to get involved with community projects. We like to feel that we work hard and play hard.
Company Benefits
- Vacation
- Paid time off
- Performance bonuses
- Paid sick days
- Retirement plan and/or pension
- Office perks
- Employee development programs
- Employee discounts
- Free parking
- Cycle to work
- Referral bonus
- Competitive salary
- Family and friends rates
- Long service recognition
- Employee Assistance Scheme
- Perks Card
- Wellbeing Scheme
- Work With Charities
- Social Opportunities
- On the job learning
- Progression opportunities
- Access to Health & Wellbeing app
- Long service awards
- Service recognition increases to annual leave
- Company employee App
Service Technician - Volkswagen in Londonderry employer: Donnelly Group
Contact Detail:
Donnelly Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Technician - Volkswagen in Londonderry
✨Tip Number 1
Get to know the company culture! Before your interview, check out Donnelly Group's social media and website. Understanding their values and community involvement can help you connect with the interviewers and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Brush up on your technical skills and be ready to discuss your experience with vehicle repairs. You might even want to prepare for some hands-on assessments during the interview process.
✨Tip Number 3
Show off your customer service skills! Think of examples where you've gone above and beyond for a customer. This is key for a role at Donnelly Group, so make sure to highlight your ability to exceed customer expectations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining the team at Donnelly Group.
We think you need these skills to ace Service Technician - Volkswagen in Londonderry
Some tips for your application 🫡
Show Your Passion for Volkswagen: When you're writing your application, let your love for the Volkswagen brand shine through! We want to see that you share our enthusiasm and commitment to delivering top-notch customer experiences.
Highlight Relevant Qualifications: Make sure to clearly outline your qualifications, especially your completion of an Apprenticeship in Light Vehicle Repair or any equivalent certifications. This helps us see how you fit into the role right from the start!
Emphasise Your Customer Service Skills: Since great customer service is key for us, don’t forget to mention your communication skills and any experience you have in exceeding customer expectations. We love candidates who can connect with customers effectively!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with the Donnelly Group!
How to prepare for a job interview at Donnelly Group
✨Know Your Volkswagen Inside Out
Before the interview, brush up on your knowledge of Volkswagen vehicles and their latest technologies. Familiarise yourself with common issues and repairs associated with the brand. This will not only show your passion for the brand but also demonstrate your technical skills.
✨Showcase Your Customer Service Skills
Since customer experience is key at Donnelly Group, prepare examples of how you've provided excellent service in the past. Think about specific situations where you exceeded customer expectations and how you handled any challenges that arose.
✨Demonstrate Your Commitment to Learning
Highlight your willingness to adapt and learn new tools and techniques. Discuss any additional training or qualifications you’re pursuing, especially those related to Light Vehicle Repair. This shows that you're proactive about your professional development.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, training opportunities, and how they support their technicians. This not only shows your interest in the role but also helps you assess if it's the right fit for you.
