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For Companies At a Glance
- Tasks: Be the go-to person for customers, managing their service needs and ensuring satisfaction.
- Company: Join Northern Ireland's largest family-owned automotive company with a rich history.
- Benefits: Enjoy competitive pay, generous holidays, and ongoing training opportunities.
- Why this job: Make a real difference in customer experiences while developing your career.
- Qualifications: Customer service experience is essential; strong communication skills are a must.
- Other info: Get involved in community projects and enjoy a fun, supportive work culture.
The predicted salary is between 30000 - 42000 £ per year.
Location: Donnelly & Taggart, Maydown Industrial Estate, 15A Carrakeel Drive, Maydown
We are offering an exciting opportunity to join our well-established dealership as a Service Advisor. If you are ready to be part of one of Northern Ireland’s largest motor retailers and drive your career forward, we would love to hear from you.
Why This Role Matters
At Donnelly Group, we pride ourselves on providing an outstanding customer experience and as a Service Advisor, you will be the key link between our customers and the workshop. This isn’t just about managing service appointments—it’s about building trusted relationships and delivering an exceptional customer experience every time.
About The Role
What you will be doing:
- Acting as the relationship manager for service customers.
- Managing communication across all channels – phone, email, online bookings and face-to-face.
- Ensuring high levels of customer satisfaction and retention.
- Coordinating with the workshop and parts department to deliver timely and efficient service.
- Processing customer invoices and payments upon completion of work.
- Supporting your colleagues across the wider aftersales team.
You will be responsible for setting customer expectations and keeping in touch with them throughout the service or repair of their vehicle, upselling additional products and follow-up with the customer aftercare to ensure they are happy with the work carried out.
What We Are Looking For
Essential: You must have previous experience in a customer facing role. You will know how to handle queries and manage expectations while delivering excellent customer service.
Desirable: Previous experience as a Service Advisor is advantageous but not required.
Skills: Strong communication skills, the ability to work in a fast-paced environment, and a focus on meeting targets.
We invest in our colleague’s personal development; if you are successful, you can look forward to ongoing manufacturer training opportunities that provide you with career progression.
Additional Information
This is not an exhaustive list of duties and the post holder will be required to undertake any other reasonable duties discussed and directed by the line manager. The company reserves the right to expand the short-listing criteria to facilitate the short-listing process. Donnelly Group is proud to be an equal opportunities employer. We value diversity and inclusion across our workforce.
Required Criteria
- Ability to prove and demonstrate your experience in the provision of high levels of customer satisfaction
- Excellent organisation and time management skills
- Previous experience in a similar role
- Professionally presented and possess a good work ethic
- Proficient in IT, including Microsoft Office
- A full driver’s licence as driving duties are involved
Desired Criteria
- Previous experience in a Service Advisor role
- Use of CRM system
Closing Date: Tuesday 10th February, 2026
Contract Type: fulltime
Salary: Based on Experience
Service Advisor in Londonderry employer: Donnelly Group
Contact Detail:
Donnelly Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor in Londonderry
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Donnelly Group. Understand their values and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Service Advisor, you'll need to be a pro at handling customer queries. Try role-playing with a friend or family member to get comfortable with common scenarios you might face in the role.
✨Tip Number 3
Show off your customer service experience! Think of specific examples from your past roles where you went above and beyond for a customer. This will demonstrate your ability to build relationships and ensure high levels of customer satisfaction.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your enthusiasm for the role.
We think you need these skills to ace Service Advisor in Londonderry
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your previous experience in customer-facing roles. We want to see how you've handled queries and managed expectations while delivering top-notch service.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the skills and experiences that match the Service Advisor role. We love seeing genuine interest!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid fluff and get straight to what makes you a great fit for us.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Donnelly Group!
How to prepare for a job interview at Donnelly Group
✨Know Your Customer Service Basics
Since this role is all about delivering exceptional customer service, brush up on your customer service principles. Be ready to share examples of how you've handled customer queries in the past and what steps you took to ensure their satisfaction.
✨Familiarise Yourself with the Company
Do a bit of homework on Donnelly Group. Understand their values, culture, and what makes them stand out in the automotive industry. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Practice Your Communication Skills
As a Service Advisor, strong communication is key. Practice articulating your thoughts clearly and confidently. You might even want to role-play common scenarios you could face in the job, like managing service appointments or upselling products.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and training opportunities. This shows that you're engaged and serious about the position, plus it gives you valuable insights into whether the company is the right fit for you.
