At a Glance
- Tasks: Be the go-to person for customers, managing their vehicle service needs and ensuring satisfaction.
- Company: Join a dynamic team at Donnelly Group, known for its commitment to customer service.
- Benefits: Enjoy a competitive salary, 30 days annual leave, and healthcare perks.
- Other info: Opportunities for career progression and a focus on work-life balance.
- Why this job: Make a real difference in customer experiences while growing your career in a supportive environment.
- Qualifications: Two years of customer-facing experience and strong communication skills are essential.
The predicted salary is between 30000 - 40000 € per year.
We are currently recruiting a Customer Service Coordinator to join our Campsie team. The Customer Service Coordinator acts as the key liaison between customers and the service department. The role involves communicating with customers regarding vehicle issues, repair progress, and expected timelines, while ensuring that customer concerns and requirements are clearly relayed to the service team. The successful candidate will demonstrate excellent customer service skills, maintain clear and professional communication, and adopt a proactive, sales-focused approach to support both customer satisfaction and business objectives.
Responsibilities:
- Provide excellent customer service through professional communication via phone, online bookings, and face-to-face interactions.
- Schedule and manage service appointments, including vehicle drop-offs and collections.
- Liaise between customers and technicians to ensure clear communication regarding vehicle issues, progress, and repair timelines.
- Keep customers informed throughout the repair process and ensure vehicles are ready within agreed timeframes.
- Build and maintain strong customer relationships to encourage repeat business.
- Promote and recommend relevant products, services, packages, and retail options where appropriate.
- Coordinate with technicians regarding parts ordering and communicate any delays to customers.
- Clearly explain completed work and associated costs to customers, ensuring transparency and satisfaction.
- Process payments and maintain accurate service records and documentation.
What We're Looking For:
- Previous two years experience in a customer facing, or administrative role.
- A customer service champion with excellent communication skills.
- Strong organisational abilities and attention to detail.
- A team player who thrives in a busy, fast-paced environment.
What We Offer:
- Market-leading salary plus performance-related bonus.
- 30 days annual leave.
- Pension provision.
- Life insurance cover.
- Healthcare benefits: Kingsbridge Hospital Diamond Club membership, Healthshield cashback & perks, access to discounted private healthcare scheme.
- Cycle to Work Scheme.
- Long Service Awards.
- Enhanced maternity & paternity leave.
- Job security, work-life balance, and clear career progression opportunities.
Additional Information:
This is not an exhaustive list of duties, and the post holder may be required to undertake other reasonable tasks as directed by the line manager. Donnelly Group reserves the right to expand the short-listing criteria to facilitate the recruitment process.
Equal Opportunities:
Donnelly Group is proud to be an equal opportunities employer. We value diversity and inclusion across our workforce. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Apply button below to Login/Register.
Customer Service Coordinator in Londonderry County Borough employer: Donnelly Group
Donnelly Group is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and professional growth. As a Customer Service Coordinator in Campsie, you will benefit from a market-leading salary, generous annual leave, and comprehensive healthcare benefits, all while working in a supportive environment that values teamwork and customer satisfaction. With clear career progression opportunities and a commitment to diversity and inclusion, Donnelly Group stands out as a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator in Londonderry County Borough
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the customer service field. A personal recommendation can go a long way in landing that interview.
✨Tip Number 2
Prepare for the interview by researching the company and its values. Understand their approach to customer service and think of examples from your past experiences that align with their expectations. This will show them you’re genuinely interested!
✨Tip Number 3
Practice your communication skills! Since the role is all about liaising with customers and technicians, being able to articulate your thoughts clearly and confidently is key. Try mock interviews with friends or use online resources to sharpen those skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team. So hit that Apply button and let’s get started on this journey together!
We think you need these skills to ace Customer Service Coordinator in Londonderry County Borough
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond for customers in the past, so share specific examples that demonstrate your communication skills and proactive approach.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills. Avoid fluff and focus on what makes you a great fit for the role.
Tailor Your Application:Take a moment to tailor your application to the job description. Use keywords from the listing to show us that you understand what we're looking for. This will help your application stand out and show that you're genuinely interested in the position.
Apply Through Our Website:Don't forget to apply through our careers page! It's the best way for us to receive your application and ensures you’re considered for the role. Just click the Apply button and follow the steps to get started!
How to prepare for a job interview at Donnelly Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Coordinator role. Familiarise yourself with the responsibilities listed in the job description, especially around communication and customer relations. This will help you tailor your answers to show how your experience aligns perfectly with what they’re looking for.
✨Showcase Your Communication Skills
Since this role heavily relies on excellent communication, prepare examples that highlight your ability to communicate effectively with customers and team members. Think of situations where you resolved issues or provided exceptional service, and be ready to discuss these during the interview.
✨Demonstrate Proactivity
The company is looking for someone who adopts a proactive approach. Be prepared to share instances where you took the initiative to improve customer satisfaction or streamline processes. This shows that you’re not just reactive but can anticipate needs and act accordingly.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, how success is measured in the role, or what challenges the service department currently faces. This not only shows your interest in the position but also helps you gauge if it’s the right fit for you.
