At a Glance
- Tasks: Be the go-to person for customers, managing their vehicle service needs and ensuring satisfaction.
- Company: Join Donnelly Bros, a leading name in customer service and automotive care.
- Benefits: Enjoy a competitive salary, 30 days leave, healthcare perks, and a supportive work environment.
- Other info: Great opportunities for career progression and a focus on work-life balance.
- Why this job: Make a real difference by helping customers and building lasting relationships in a dynamic team.
- Qualifications: Two years of customer-facing experience and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Location: Donnelly Bros, 101 Irvinestown Road, Kilmacormick
We are currently recruiting a Customer Service Coordinator to join our Enniskillen team. The Customer Service Coordinator acts as the key liaison between customers and the service department. The role involves communicating with customers regarding vehicle issues, repair progress, and expected timelines, while ensuring that customer concerns and requirements are clearly relayed to the service team. The successful candidate will demonstrate excellent customer service skills, maintain clear and professional communication, and adopt a proactive, sales‑focused approach to support both customer satisfaction and business objectives.
Responsibilities
- Provide excellent customer service through professional communication via phone, online bookings, and face‑to‑face interactions.
- Schedule and manage service appointments, including vehicle drop‑offs and collections.
- Liaise between customers and technicians to ensure clear communication regarding vehicle issues, progress, and repair timelines.
- Keep customers informed throughout the repair process and ensure vehicles are ready within agreed timeframes.
- Build and maintain strong customer relationships to encourage repeat business.
- Promote and recommend relevant products, services, packages, and retail options where appropriate.
- Coordinate with technicians regarding parts ordering and communicate any delays to customers.
- Clearly explain completed work and associated costs to customers, ensuring transparency and satisfaction.
- Process payments and maintain accurate service records and documentation.
What We’re Looking For
- Previous two years experience in a customer facing, or administrative role.
- A customer service champion with excellent communication skills.
- Strong organisational abilities and attention to detail.
- A team player who thrives in a busy, fast‑paced environment.
What We Offer
- Market‑leading salary plus performance‑related bonus
- 30 days annual leave
- Pension provision
- Life insurance cover
- Healthcare benefits: Kingsbridge Hospital Diamond Club membership, Healthshield cashback & perks, access to discounted private healthcare scheme
- Cycle to Work Scheme
- Long Service Awards
- Enhanced maternity & paternity leave
- Job security, work‑life balance, and clear career progression opportunities
Additional Information
This is not an exhaustive list of duties, and the post holder may be required to undertake other reasonable tasks as directed by the line manager. Donnelly Group reserves the right to expand the short‑listing criteria to facilitate the recruitment process.
Equal Opportunities
Donnelly Group is proud to be an equal opportunities employer. We value diversity and inclusion across our workforce.
Required Criteria
- Full valid driving license required
- Excellent organisation and time management skills
- Teamworking
Desired Criteria
- Previous Experience in Vehicle Service Department
- Previous working experience with targets and selling
Skills Needed
Servicing, Relationship, Sales
Customer Service Coordinator in Enniskillen employer: Donnelly Group
Donnelly Group is an exceptional employer, offering a dynamic work environment at our Dungannon M1 location where you can advance your career as a Service Technician. With industry-leading pay, comprehensive manufacturer training, and a strong focus on employee development, we ensure that our team members not only excel in their roles but also enjoy a fulfilling work-life balance with generous benefits like 30 days' holiday and health cash back schemes.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator in Enniskillen
✨Tip Number 1
Get to know the company! Research Donnelly Bros and understand their values and services. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills. Since the role is all about liaising with customers and technicians, make sure you can clearly explain vehicle issues and repair processes. Role-play with a friend or family member to build confidence!
✨Tip Number 3
Be proactive during interviews. Think of ways you can enhance customer satisfaction and share those ideas. Show them you’re not just a fit for the role but someone who can bring fresh perspectives to the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and ready to embrace the digital side of customer service.
We think you need these skills to ace Customer Service Coordinator in Enniskillen
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your previous experience in customer-facing roles. We want to see how you've gone above and beyond to help customers, so share specific examples that showcase your excellent communication skills.
Be Organised and Detail-Oriented:Since the role involves scheduling and managing service appointments, it's crucial to demonstrate your organisational abilities. Mention any tools or methods you use to stay on top of tasks and ensure nothing slips through the cracks.
Tailor Your Application:Take a moment to read through the job description and align your application with what we're looking for. Use similar language and keywords to show us you're a great fit for the Customer Service Coordinator role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Donnelly Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Coordinator role. Familiarise yourself with the key responsibilities like managing service appointments and liaising between customers and technicians. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role heavily relies on excellent communication, prepare examples of how you've successfully handled customer interactions in the past. Think about times when you resolved issues or built strong relationships. Practising these scenarios will help you articulate your experience clearly during the interview.
✨Demonstrate Your Organisational Skills
Being organised is crucial for a Customer Service Coordinator. Bring up specific instances where you've managed multiple tasks or schedules effectively. You could even mention tools or methods you use to stay organised, as this will highlight your ability to thrive in a busy environment.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, team dynamics, or growth opportunities. This not only shows your interest but also helps you gauge if the company is the right fit for you. Plus, it gives you a chance to engage in a meaningful conversation!
