At a Glance
- Tasks: Be the go-to person for customers, managing their service needs and keeping them informed.
- Company: Join the Donnelly Group, a leader in customer service and automotive care.
- Benefits: Enjoy a competitive salary, 30 days leave, and health perks.
- Other info: Great career progression opportunities in a supportive and diverse environment.
- Why this job: Make a difference by ensuring customer satisfaction and building lasting relationships.
- Qualifications: Previous customer service experience and strong communication skills are essential.
The predicted salary is between 24960 - 30000 £ per year.
We are currently recruiting a Customer Service Coordinator to join our Campsie team.
Location: Donnelly VW, Courtauld Way, Eglinton
The Customer Service Coordinator acts as the key liaison between customers and the service department. The role involves communicating with customers regarding vehicle issues, repair progress, and expected timelines, while ensuring that customer concerns and requirements are clearly relayed to the service team. The successful candidate will demonstrate excellent customer service skills, maintain clear and professional communication, and adopt a proactive, sales‑focused approach to support both customer satisfaction and business objectives.
Responsibilities
- Provide excellent customer service through professional communication via phone, online bookings, and face‑to‑face interactions.
- Schedule and manage service appointments, including vehicle drop‑offs and collections.
- Liaise between customers and technicians to ensure clear communication regarding vehicle issues, progress, and repair timelines.
- Keep customers informed throughout the repair process and ensure vehicles are ready within agreed timeframes.
- Build and maintain strong customer relationships to encourage repeat business.
- Promote and recommend relevant products, services, packages, and retail options where appropriate.
- Coordinate with technicians regarding parts ordering and communicate any delays to customers.
- Clearly explain completed work and associated costs to customers, ensuring transparency and satisfaction.
- Process payments and maintain accurate service records and documentation.
Qualifications
- Previous two years experience in a customer‑facing or administrative role.
- A customer service champion with excellent communication skills.
- Strong organisational abilities and attention to detail.
- A team player who thrives in a busy, fast‑paced environment.
- Full valid driving licence required.
- Excellent organisation and time management skills.
- Teamworking.
- Previous experience in a vehicle service department.
- Previous working experience with targets and selling.
Benefits
- Market‑leading salary plus performance‑related bonus.
- 30 days annual leave.
- Pension provision.
- Life insurance cover.
- Health‑care benefits: Kingsbridge Hospital Diamond Club membership, Healthshield cashback & perks, access to discounted private healthcare scheme.
- Cycle to Work Scheme.
- Long Service Awards.
- Enhanced maternity & paternity leave.
- Job security, work‑life balance, and clear career progression opportunities.
Equal Opportunities
Donnelly Group is proud to be an equal opportunities employer. We value diversity and inclusion across our workforce.
Customer Service Coordinator in Eglinton employer: Donnelly Group
Donnelly Group is an exceptional employer, offering a supportive work environment in Eglinton where customer service excellence is at the forefront. With a market-leading salary, generous annual leave, and comprehensive health benefits, employees are encouraged to thrive both personally and professionally. The company fosters a culture of teamwork and growth, providing clear career progression opportunities and recognising long service, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator in Eglinton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Donnelly Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Donnelly Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Coordinator in Eglinton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Donnelly Group:Your cover letter is your chance to shine! Tell us why you want to work at Donnelly Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Donnelly Group!
How to prepare for a job interview at Donnelly Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
