At a Glance
- Tasks: Be the go-to person for customers, managing their service needs and keeping them informed.
- Company: Join the Donnelly Group, a leader in customer service and automotive care.
- Benefits: Enjoy a competitive salary, 30 days leave, and health perks.
- Other info: Great career progression opportunities in a supportive and diverse environment.
- Why this job: Make a difference by ensuring customer satisfaction and building lasting relationships.
- Qualifications: Previous customer service experience and strong communication skills are essential.
The predicted salary is between 24960 - 30000 £ per year.
We are currently recruiting a Customer Service Coordinator to join our Campsie team.
Location: Donnelly VW, Courtauld Way, Eglinton
The Customer Service Coordinator acts as the key liaison between customers and the service department. The role involves communicating with customers regarding vehicle issues, repair progress, and expected timelines, while ensuring that customer concerns and requirements are clearly relayed to the service team. The successful candidate will demonstrate excellent customer service skills, maintain clear and professional communication, and adopt a proactive, sales‑focused approach to support both customer satisfaction and business objectives.
Responsibilities
- Provide excellent customer service through professional communication via phone, online bookings, and face‑to‑face interactions.
- Schedule and manage service appointments, including vehicle drop‑offs and collections.
- Liaise between customers and technicians to ensure clear communication regarding vehicle issues, progress, and repair timelines.
- Keep customers informed throughout the repair process and ensure vehicles are ready within agreed timeframes.
- Build and maintain strong customer relationships to encourage repeat business.
- Promote and recommend relevant products, services, packages, and retail options where appropriate.
- Coordinate with technicians regarding parts ordering and communicate any delays to customers.
- Clearly explain completed work and associated costs to customers, ensuring transparency and satisfaction.
- Process payments and maintain accurate service records and documentation.
Qualifications
- Previous two years experience in a customer‑facing or administrative role.
- A customer service champion with excellent communication skills.
- Strong organisational abilities and attention to detail.
- A team player who thrives in a busy, fast‑paced environment.
- Full valid driving licence required.
- Excellent organisation and time management skills.
- Teamworking.
- Previous experience in a vehicle service department.
- Previous working experience with targets and selling.
Benefits
- Market‑leading salary plus performance‑related bonus.
- 30 days annual leave.
- Pension provision.
- Life insurance cover.
- Health‑care benefits: Kingsbridge Hospital Diamond Club membership, Healthshield cashback & perks, access to discounted private healthcare scheme.
- Cycle to Work Scheme.
- Long Service Awards.
- Enhanced maternity & paternity leave.
- Job security, work‑life balance, and clear career progression opportunities.
Equal Opportunities
Donnelly Group is proud to be an equal opportunities employer. We value diversity and inclusion across our workforce.
Customer Service Coordinator in Eglinton employer: Donnelly Group
Donnelly Group is an exceptional employer, offering a dynamic work environment at our Dungannon M1 location where you can advance your career as a Service Technician. With industry-leading pay, comprehensive manufacturer training, and a strong focus on employee development, we ensure that our team members not only excel in their roles but also enjoy a fulfilling work-life balance with generous benefits like 30 days' holiday and health cash back schemes.
