At a Glance
- Tasks: Be the go-to person for customers, ensuring they get top-notch service and support.
- Company: Join Donnelly Group, a leader in customer experience and automotive service.
- Benefits: Competitive salary, full-time hours, and a supportive team environment.
- Other info: Great opportunity for career growth in a diverse and inclusive workplace.
- Why this job: Make a real difference in customer satisfaction while working with a passionate team.
- Qualifications: Must have a valid driving licence and excellent communication skills.
The predicted salary is between 25000 - 35000 £ per year.
Location: Donnelly VW, Courtauld Way, Eglinton
Job Purpose: At Donnelly Group, we pride ourselves on providing an outstanding customer experience. As a Service Advisor, you’ll play a key role in ensuring our customers receive the best service possible, acting as the crucial link between our customers and our expert technicians.
Responsibilities:
- Communicates with customers
- Maintains positive relationships with clients to ensure repeat and return customers
- Approaches transactions with sales-minded professionalism and suggestively sells products and services to clients, including making clients aware of all packages and retail options available
- Answers customer questions about services, including when to expect vehicle repairs
- Displays extensive knowledge about products and services
- Ensures customer vehicle is finished on time and details for customer services rendered and costs for those services, ensuring satisfaction at every step of interaction
- Uses all methods of customer communication, including online bookings, phone calls, and in-person interactions, to schedule and book appointments, vehicle drop-offs, and vehicle pick-ups
- Communicates with technicians about vehicle statuses, and ensures that vehicles will be ready for the customer on time
- Acts as an advocate for clients when communicating vehicle problems and needs to repair department
- Liaises with technicians about parts ordering to ensure requisite parts are available when vehicle repairs require them, and communicates any time restrictions to customers in a timely manner
- Processes customer payments
- Demonstrates extensive knowledge of service department
Required Criteria:
- Full valid driving licence required
- Excellent customer-facing skills
- Excellent organisation and time-management skills
- Strong communication skills
- Self-motivated
- Teamworking
- Strong computer skills
Desired Criteria:
- Previous experience in a vehicle service department
- Previous working experience with targets and selling
Closing Date: Friday 29th May 2026
Contract Type: Fulltime
Salary: Based on Experience
Donnelly Group is proud to be an equal opportunities employer. We value diversity and inclusion across our workforce.
Automotive Service Advisor & Client Care Expert in Eglinton employer: Donnelly Group
At Donnelly Group, we are committed to fostering a dynamic work environment that prioritises exceptional customer service and employee development. As an Automotive Service Advisor at our Eglinton location, you will benefit from a supportive team culture, comprehensive training opportunities, and the chance to grow your career in the automotive industry while making a meaningful impact on customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Automotive Service Advisor & Client Care Expert in Eglinton
✨Tip Number 1
Get to know the company! Research Donnelly Group and understand their values and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. As a Service Advisor, you'll need to interact with customers and technicians regularly. Role-play common scenarios with friends or family to boost your confidence and refine your responses.
✨Tip Number 3
Showcase your sales skills! Think of ways you can suggestively sell products and services during your interview. Prepare examples of how you've successfully upsold in previous roles or how you would approach it at Donnelly Group.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and tech-savvy, which is key for this role. Don't forget to follow up after applying!
We think you need these skills to ace Automotive Service Advisor & Client Care Expert in Eglinton
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your customer-facing skills in your application. We want to see how you’ve gone above and beyond for clients in the past, so share specific examples that demonstrate your ability to maintain positive relationships.
Be Organised and Detail-Oriented:As a Service Advisor, organisation is key! In your written application, mention any experience you have with managing schedules or handling multiple tasks at once. We love candidates who can keep everything running smoothly!
Communicate Clearly:Strong communication skills are a must for this role. When writing your application, be clear and concise. Show us that you can convey information effectively, just like you would with our customers.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re tech-savvy, which is a bonus!
How to prepare for a job interview at Donnelly Group
✨Know Your Stuff
Make sure you brush up on your knowledge about automotive services and the specific offerings at Donnelly VW. Familiarise yourself with common vehicle issues and repair processes, as well as the products and services they provide. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Skills
Since this role is all about customer interaction, be ready to share examples of how you've successfully handled customer queries or complaints in the past. Highlight your ability to maintain positive relationships and how you approach transactions with a sales-minded attitude. This will demonstrate that you understand the importance of customer care.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. This not only shows respect but also allows you to respond more effectively. You can even paraphrase their questions to confirm your understanding before answering. This skill is crucial for a Service Advisor who needs to communicate effectively with both customers and technicians.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of your interview. This could be about the team dynamics, the training process, or how success is measured in the role. Asking questions shows your enthusiasm for the position and helps you gauge if the company is the right fit for you.
