At a Glance
- Tasks: Assist customers with vehicle parts enquiries and manage sales transactions.
- Company: Join a supportive team at a leading automotive company.
- Benefits: Enjoy 30 days annual leave, health plans, and a contributory pension.
- Other info: Full training provided; previous experience is a plus!
- Why this job: Be part of a dynamic team and grow your skills in the automotive industry.
- Qualifications: Strong communication skills and a customer-first approach are essential.
The predicted salary is between 22000 - 28000 £ per year.
We're looking for a proactive and customer-focused Stores Operative to join our busy team. This varied and rewarding role involves working closely with both customers and our internal Workshop team. You'll be advising on the correct vehicle parts, managing sales transactions from enquiry through to payment and ensuring a smooth and efficient process from start to finish. We would love to hear from you if you have experience in a warehouse, stores or customer facing environment.
What You'll Be Doing:
- Assisting customers via phone, email and in person with parts enquiries and orders.
- Advising customers on the correct parts for their vehicle based on technical knowledge.
- Providing quotes and discussing availability, pricing and delivery timelines.
- Processing payments and updating customers throughout the order journey.
- Managing stock levels, processing returns and keeping the stock system up to date.
- Working closely with the Workshop to ensure accurate and timely parts supply for scheduled service work.
What We're Looking For:
- Excellent communication and interpersonal skills.
- Strong organisation and attention to detail.
- Confident IT user with the ability to learn new systems.
- A good technical understanding of vehicles and vehicle parts.
- A team player with a strong work ethic and a customer-first approach.
- Previous experience in a similar role is beneficial, but full training will be provided.
Why Join Us?
- Supportive team environment.
- On-the-job training and development.
- Be part of a company that values knowledge, teamwork, and great customer service.
If you're enthusiastic, driven and ready to grow in the automotive industry, we'd love to hear from you!
What we Offer:
- Contributory Pension
- Life assurance scheme
- Cycle to work scheme
- Access to discounted Medical Plan with AXA
- Access to a subsidised Healthshield plan
- Company Health & Well being package which includes membership of Kingsbridge Hospital Diamond Club
- 30 days annual leave
Apply today and become an essential member of our Stores team. This is not an exhaustive list of duties and the post holder will be required to undertake any other reasonable duties discussed and directed by the line manager. The company reserves the right to expand the short listing criteria to facilitate the short listing process. Donnelly Group is an equal opportunities employer.
To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Apply button below to Login/Register.
Stores Operative in Dungannon employer: Donnelly Group
Donnelly Group is an excellent employer that fosters a supportive team environment, offering on-the-job training and development opportunities for its Stores Operatives. With a strong emphasis on teamwork and customer service, employees can expect to grow within the automotive industry while enjoying benefits such as a contributory pension, life assurance, and access to discounted medical plans. Located in a vibrant area, this role provides a chance to be part of a company that values knowledge and encourages a proactive approach to customer engagement.
StudySmarter Expert Advice🤫
We think this is how you could land Stores Operative in Dungannon
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the Donnelly Group. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Think about common interview questions related to customer service and technical knowledge of vehicle parts. Practising your responses can help you feel more confident and articulate during the actual interview.
✨Tip Number 3
Show off your skills! During the interview, don’t just talk about your experience; give specific examples of how you've successfully assisted customers or managed stock levels in the past. This will demonstrate your capability and fit for the Stores Operative role.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds as they make their decision. Plus, it’s a great opportunity to reiterate why you’d be a perfect fit!
We think you need these skills to ace Stores Operative in Dungannon
Some tips for your application 🫡
Show Your Customer Focus:Make sure to highlight your customer service experience in your application. We want to see how you've gone the extra mile for customers in previous roles, so share those stories!
Be Specific About Your Skills:When listing your skills, be specific about your technical knowledge of vehicles and parts. We love seeing candidates who can demonstrate their understanding, so don’t hold back!
Keep It Organised:Just like in the role, organisation is key in your application. Make sure your CV and cover letter are well-structured and easy to read. A tidy application reflects a tidy mind!
Apply Through Our Website:Don’t forget to apply through our careers page! It’s the best way for us to receive your application and ensures you’re considered for the role. Click that Apply button and let’s get started!
How to prepare for a job interview at Donnelly Group
✨Know Your Vehicle Parts
Brush up on your knowledge of vehicle parts and their functions. Being able to confidently discuss the correct parts for different vehicles will show that you’re proactive and technically savvy, which is exactly what they’re looking for.
✨Practice Customer Interactions
Since this role involves a lot of customer interaction, practice how you would handle enquiries over the phone, via email, and in person. Think about common questions customers might ask and prepare clear, concise answers to demonstrate your customer-first approach.
✨Showcase Your Organisational Skills
Be ready to discuss how you manage tasks and keep things organised. You might want to share examples from previous roles where you successfully managed stock levels or processed orders efficiently, highlighting your attention to detail.
✨Familiarise Yourself with Their Systems
If you know what systems they use for stock management or sales transactions, do a bit of research beforehand. Showing that you’re a confident IT user who can quickly learn new systems will definitely impress them during the interview.
