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For Companies At a Glance
- Tasks: Be the friendly face of our service team, helping customers with their vehicle needs.
- Company: Join the largest family-owned automotive company in Northern Ireland.
- Benefits: Enjoy a market-leading salary, generous leave, and healthcare perks.
- Why this job: Make a real difference in customer satisfaction while advancing your career.
- Qualifications: Two years in a customer-facing role; strong communication and organisation skills.
- Other info: Get involved in community projects and enjoy a fun, supportive work culture.
The predicted salary is between 30000 - 42000 £ per year.
About The Role
There has never been a more exciting time to join Donnelly Group and advance your career. With our new Volkswagen, Å koda, Seat / Cupra showrooms now open in Dungannon, we can offer excellent facilities, industry-leading pay, and full training to support your continued development.
Location: 59 Moy Road
Responsibilities:
- Acting as the first point of contact for customers, providing a friendly and professional service.
- Managing service and repair bookings, keeping customers informed at every stage.
- Coordinating with the workshop and parts teams to ensure smooth operations.
- Advising customers on service and maintenance plans.
- Delivering exceptional customer satisfaction through clear communication and attention to detail.
- The role will involve face to face and over the phone interactions with customers and colleagues.
What We’re Looking For:
- Previous two years experience in a Service Advisor, customer facing, or administrative role.
- Volkswagen, Å koda, Seat / Cupra experience desirable but not essential.
- A customer service champion with excellent communication skills.
- Strong organisational abilities and attention to detail.
- A team player who thrives in a busy, fast-paced environment.
What We Offer:
- Market-leading salary plus performance-related bonus.
- 30 days annual leave.
- Pension provision.
- Life insurance cover.
- Healthcare benefits: Kingsbridge Hospital Diamond Club membership, Healthshield cashback & perks, access to discounted private healthcare scheme.
- Cycle to Work Scheme.
- Long Service Awards.
- Enhanced maternity & paternity leave.
- Job security, work-life balance, and clear career progression opportunities.
Additional Information:
This is not an exhaustive list of duties, and the post holder may be required to undertake other reasonable tasks as directed by the line manager. Donnelly Group reserves the right to expand the short-listing criteria to facilitate the recruitment process.
Equal Opportunities: Donnelly Group is proud to be an equal opportunities employer. We value diversity and inclusion across our workforce.
Company Culture: Our teams across all our branches get involved with fundraising for our nominated charity partner, through football tournaments, Donnelly Group bake-off events, dragon boat racing, abseiling, cycling events as well as having a ‘Foundation Day’; a paid day off, to get involved with community projects. We like to feel that we work hard and play hard.
Required Criteria:
- At least 2 years experience in a similar role.
- Knowledge of vehicle parts would be advantageous.
- Ability to prove and demonstrate your experience in the provision of high levels of customer satisfaction.
- Excellent organisation and time management skills.
- Computer Literacy and a working knowledge of Kerridge is preferable.
- Professionally presented and possess a good work ethic.
- A full driver’s licence as driving duties is involved.
Closing Date: Friday 2nd January, 2026
Contract Type: Full-time
Salary: Based on Experience
Service Advisor - Volkswagen Group in Dungannon employer: Donnelly Group
Contact Detail:
Donnelly Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor - Volkswagen Group in Dungannon
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Donnelly Group and their values. This will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your customer service skills! Since you'll be the first point of contact for customers, think about how you can demonstrate your communication and problem-solving abilities during the interview. Role-play with a friend if you can!
✨Tip Number 3
Dress to impress! Make sure you present yourself professionally. A smart appearance shows that you take the role seriously and are ready to represent the Donnelly Group in the best light.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Service Advisor - Volkswagen Group in Dungannon
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer-facing roles. We want to see how you've gone above and beyond to ensure customer satisfaction, so share specific examples that showcase your communication skills and attention to detail.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the responsibilities and requirements mentioned in the job description. We love seeing candidates who take the initiative to connect their experience with what we’re looking for.
Be Professional Yet Friendly: Since this role involves interacting with customers, it’s important to convey a friendly yet professional tone in your written application. Let your personality shine through while maintaining a level of professionalism that reflects our company culture.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company there!
How to prepare for a job interview at Donnelly Group
✨Know Your Stuff
Familiarise yourself with Volkswagen, Å koda, and Seat/Cupra models. Brush up on common service and maintenance queries customers might have. This will show that you're not just a customer service champ but also knowledgeable about the products.
✨Practice Your People Skills
Since you'll be the first point of contact for customers, practice your communication skills. Role-play with a friend or family member to simulate customer interactions. Focus on being friendly, professional, and clear in your responses.
✨Organise Your Thoughts
Prepare for questions about your previous experience and how it relates to the role. Think of specific examples where you delivered exceptional customer service or managed a busy schedule. This will help you articulate your strengths effectively during the interview.
✨Show Your Team Spirit
Emphasise your ability to work in a team, especially in a fast-paced environment. Share examples of how you've collaborated with colleagues in the past to achieve common goals. This will demonstrate that you’re a team player who fits well with their culture.
