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For Companies At a Glance
- Tasks: Be the friendly face for customers, ensuring top-notch service and satisfaction.
- Company: Join the award-winning Donnelly Group, a family-owned automotive leader since 1947.
- Benefits: Enjoy competitive pay, generous leave, health perks, and a contributory pension.
- Why this job: Make a real difference in customer experiences while working in a fun, supportive environment.
- Qualifications: 2 years in a similar role, great communication skills, and a full driver’s licence.
- Other info: Get involved in community projects and enjoy a vibrant team culture.
The predicted salary is between 30000 - 42000 £ per year.
Location: 59 Moy Road
Here at Donnelly Group we are recruiting for a motivated Jaguar Land Rover Service Advisor to join our award winning retailer of the year team, at our Dungannon showroom. You will act as a reliable and efficient point of contact for customers ensuring excellent customer service through communication and customer satisfaction.
About The Role
- Welcome all customers to the department and organise department bookings for service.
- Assist the Parts function on holiday and absence dealing with customer requests and phone calls.
- Prospect for Service Work to encourage customers of special offers available to them.
- Carry out customer follow up calls to maintain good customer relationships and build customer loyalty to the department.
- Promote the service and parts facilities to encourage repeat Aftersales ensuring that the customer is dealt with professionally every time.
- Co-ordinate with the Sales teams, Workshop, Parts and Service.
What We Offer
- Competitive Pay and Benefits Package
- Contributory Pension
- Life assurance scheme
- Company Health & Wellbeing package which includes membership of Kingsbridge Hospital Diamond Club
- 30 days annual leave
- Cycle to work scheme
This is not an exhaustive list of duties, and the post holder will be required to undertake any other reasonable duties discussed and directed by the line manager. The company reserves the right to expand the short-listing criteria to facilitate the short-listing process. Donnelly Group is an equal opportunities employer.
Skills Needed
- Servicing
- People
Required Criteria
- At least 2 years experience in a similar role
- Knowledge of vehicle parts would be advantageous
- Ability to prove and demonstrate your experience in the provision of high levels of customer satisfaction
- Excellent organisation and time management skills
- Computer Literature and a working knowledge of Kerridge is preferable
- Professionally presented and possess a good work ethic
- A full driver’s licence as driving duties is involved
Closing Date: Tuesday 27th January, 2026
Contract Type: fulltime
Salary: Based on Experience
Service Advisor - Jaguar Land Rover in Dungannon employer: Donnelly Group
Contact Detail:
Donnelly Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor - Jaguar Land Rover in Dungannon
✨Tip Number 1
Get to know the company inside out! Research Donnelly Group and their values, especially their commitment to customer service. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Service Advisor, you'll be the face of the company, so make sure you can confidently discuss how you can enhance customer satisfaction. Role-play with a friend or family member to get comfortable with potential questions.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local automotive events. Building relationships can give you insider info about the role and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Service Advisor - Jaguar Land Rover in Dungannon
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us see your enthusiasm for providing top-notch customer service. Share specific examples of how you've gone above and beyond for customers in the past – it’ll really make you stand out!
Tailor Your CV to the Role: Make sure your CV highlights relevant experience that matches the Service Advisor role. We want to see how your skills align with what we’re looking for, so don’t be shy about showcasing your knowledge of vehicle parts and customer satisfaction.
Keep It Professional Yet Personal: While we love a friendly tone, remember to keep your application professional. Use clear language and structure, but feel free to inject a bit of your personality to show us who you are – we’re all about finding the right fit!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’re good to go!
How to prepare for a job interview at Donnelly Group
✨Know Your Stuff
Before heading into the interview, make sure you brush up on your knowledge of Jaguar Land Rover vehicles and their parts. Familiarise yourself with common customer queries and service processes. This will not only show your enthusiasm for the role but also demonstrate your ability to provide excellent customer service.
✨Showcase Your People Skills
As a Service Advisor, you'll be the face of the company for customers. Prepare examples of how you've successfully handled customer interactions in the past. Think about times when you resolved issues or went above and beyond to ensure customer satisfaction. This will highlight your people skills and commitment to service excellence.
✨Organise Your Thoughts
Given the importance of organisation in this role, consider preparing a few key points about your time management strategies. Be ready to discuss how you prioritise tasks and manage bookings efficiently. This will reassure the interviewers that you can handle the fast-paced environment of a busy service department.
✨Be Ready to Promote
Since part of the role involves promoting services and special offers, think about how you would approach this. Prepare a few ideas on how you could encourage repeat business and build customer loyalty. Showing that you have a proactive mindset will set you apart from other candidates.
