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For Companies At a Glance
- Tasks: Be the friendly face for customers, managing service bookings and ensuring smooth operations.
- Company: Join the largest family-owned automotive company in Northern Ireland with a rich history.
- Benefits: Enjoy a market-leading salary, generous leave, healthcare perks, and clear career progression.
- Why this job: Make a real impact by delivering exceptional customer service in a dynamic environment.
- Qualifications: Two years of experience in a customer-facing role and strong communication skills required.
- Other info: Get involved in community projects and enjoy a fun, supportive team culture.
The predicted salary is between 30000 - 42000 £ per year.
About The Role
There has never been a more exciting time to join Donnelly Group and advance your career. With our new Volkswagen, Å koda, Seat / Cupra showrooms now open in Dungannon, we can offer excellent facilities, industry-leading pay, and full training to support your continued development.
Location: 59 Moy Road
Responsibilities:
- Acting as the first point of contact for customers, providing a friendly and professional service.
- Managing service and repair bookings, keeping customers informed at every stage.
- Coordinating with the workshop and parts teams to ensure smooth operations.
- Advising customers on service and maintenance plans.
- Delivering exceptional customer satisfaction through clear communication and attention to detail.
- The role will involve face-to-face and over the phone interactions with customers and colleagues.
What We’re Looking For:
- Previous two years experience in a Service Advisor, customer facing, or administrative role.
- Volkswagen, Å koda, Seat / Cupra experience desirable but not essential.
- A customer service champion with excellent communication skills.
- Strong organisational abilities and attention to detail.
- A team player who thrives in a busy, fast-paced environment.
What We Offer:
- Market-leading salary plus performance-related bonus.
- 30 days annual leave.
- Pension provision.
- Life insurance cover.
- Healthcare benefits: Kingsbridge Hospital Diamond Club membership, Healthshield cashback & perks, access to discounted private healthcare scheme.
- Cycle to Work Scheme.
- Long Service Awards.
- Enhanced maternity & paternity leave.
- Job security, work-life balance, and clear career progression opportunities.
Additional Information:
This is not an exhaustive list of duties, and the post holder may be required to undertake other reasonable tasks as directed by the line manager. Donnelly Group reserves the right to expand the short-listing criteria to facilitate the recruitment process.
Equal Opportunities:
Donnelly Group is proud to be an equal opportunities employer. We value diversity and inclusion across our workforce.
About The Company:
The Donnelly Group has been synonymous with the motor industry in Northern Ireland since 1947 when Peter Donnelly started a vehicle repair and taxi business in Caledon on the border of Co Tyrone and Armagh. Since then the Donnelly Group has become the largest family-owned automotive company in Northern Ireland. We offer competitive salaries, industry-leading work-life balance, generous holiday allowance, continuous training and development, wide-ranging benefits, and an opportunity to give volunteering time back to the communities within which we serve through the Donnelly Group Foundation.
Company Culture:
Our teams across all our branches get involved with fundraising for our nominated charity partner, through football tournaments, Donnelly Group bake-off events, dragon boat racing, abseiling, cycling events as well as having a ‘Foundation Day’; a paid day off, to get involved with community projects. We like to feel that we work hard and play hard.
Required Criteria:
- At least 2 years experience in a similar role.
- Knowledge of vehicle parts would be advantageous.
- Ability to prove and demonstrate your experience in the provision of high levels of customer satisfaction.
- Excellent organisation and time management skills.
- Computer Literacy and a working knowledge of Kerridge is preferable.
- Professionally presented and possess a good work ethic.
- A full driver’s licence as driving duties is involved.
Closing Date: Friday 2nd January, 2026
Contract Type: Full-time
Salary: Based on Experience
Service Advisor in Dungannon employer: Donnelly Group
Contact Detail:
Donnelly Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor in Dungannon
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Donnelly Group. Understand their values, culture, and what makes them tick. This will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Since the role is all about providing exceptional service, think of examples from your past experiences where you went above and beyond for a customer. Be ready to share these stories during your interview.
✨Tip Number 3
Dress to impress! First impressions matter, especially in a customer-facing role. Make sure you look professional and polished when you show up for your interview. It shows that you take the opportunity seriously.
✨Tip Number 4
Apply through our website! We want to make it easy for you to join us at Donnelly Group. By applying directly through our site, you’ll ensure your application gets the attention it deserves. Plus, it’s a great way to stay updated on your application status!
We think you need these skills to ace Service Advisor in Dungannon
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer-facing roles. We want to see how you've gone above and beyond to ensure customer satisfaction, so share specific examples that showcase your communication skills and attention to detail.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the responsibilities and requirements mentioned in the job description. This shows us you’re genuinely interested in the role and understand what we’re looking for.
Be Professional Yet Friendly: Since you'll be the first point of contact for customers, your written application should reflect a friendly yet professional tone. We want to see your personality shine through while maintaining a level of professionalism that aligns with our company culture.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the whole process smoother for both you and us!
How to prepare for a job interview at Donnelly Group
✨Know Your Stuff
Before the interview, brush up on your knowledge of vehicle parts and service processes. Familiarise yourself with the Volkswagen, Å koda, Seat, and Cupra brands, as this will show your genuine interest and help you answer questions confidently.
✨Customer Service Focus
Prepare examples from your previous roles where you delivered exceptional customer service. Think about how you managed customer expectations and resolved issues, as this will demonstrate your ability to thrive in a customer-facing role.
✨Practice Communication Skills
Since the role involves face-to-face and phone interactions, practice clear and professional communication. You could do mock interviews with friends or family to refine your responses and ensure you come across as friendly and approachable.
✨Show Your Organisational Skills
Be ready to discuss how you manage your time and stay organised in a busy environment. Share specific strategies or tools you use to keep track of service bookings and customer communications, as this will highlight your attention to detail.
