At a Glance
- Tasks: Assist customers with vehicle parts enquiries and manage sales transactions.
- Company: Join the largest family-owned automotive company in Northern Ireland.
- Benefits: Competitive salary, generous holiday allowance, and continuous training.
- Other info: Enjoy a fun work culture with community involvement and team events.
- Why this job: Be part of a supportive team and make a real impact in customer service.
- Qualifications: Strong communication skills and a good understanding of vehicle parts.
The predicted salary is between 25000 - 30000 £ per year.
Location: Donnelly M1 Motorstore, 181 Ballygawley Road
We’re looking for a proactive and customer-focused Parts Advisor to join our busy team. This varied and rewarding role involves working closely with both customers and our internal Workshop team. You’ll be advising on the correct vehicle parts, managing sales transactions from enquiry through to payment and ensuring a smooth and efficient process from start to finish. We would love to hear from you if you have experience in a warehouse, stores or customer facing environment.
About The Role
- Assisting customers via phone, email and in person with parts enquiries and orders.
- Advising customers on the correct parts for their vehicle based on technical knowledge.
- Providing quotes and discussing availability, pricing and delivery timelines.
- Processing payments and updating customers throughout the order journey.
- Managing stock levels, processing returns and keeping the stock system up to date.
- Working closely with the Workshop to ensure accurate and timely parts supply for scheduled service work.
What We’re Looking For
- Excellent communication and interpersonal skills.
- Strong organisation and attention to detail.
- Confident IT user with the ability to learn new systems.
- A good technical understanding of vehicles and vehicle parts.
- A team player with a strong work ethic and a customer-first approach.
- Previous experience in a similar role is beneficial, but full training will be provided.
Why Join Us?
- Supportive team environment.
- On-the-job training and development.
- Be part of a company that values knowledge, teamwork, and great customer service.
This is not an exhaustive list of duties and the post holder will be required to undertake any other reasonable duties discussed and directed by the line manager. The company reserves the right to expand the short listing criteria to facilitate the short listing process. Donnelly Group is an equal opportunities employer.
About The Company
The Donnelly Group has been synonymous with the motor industry in Northern Ireland since 1947 when Peter Donnelly started a vehicle repair and taxi business in Caledon on the border of Co Tyrone and Armagh. Since then the Donnelly Group has become the largest family-owned automotive company in Northern Ireland. We offer competitive salaries, industry-leading work-life balance, generous holiday allowance, continuous training and development, wide-ranging benefits, and an opportunity to give volunteering time back to the communities within which we serve through the Donnelly Group Foundation.
Company Culture
Our teams across all our branches get involved with fundraising for our nominated charity partner, through football tournaments, Donnelly Group bake-off events, dragon boat racing, abseiling, cycling events as well as having a ‘Foundation Day’; a paid day off, to get involved with community projects. We like to feel that we work hard and play hard.
Required Criteria
- Confident IT user with the ability to learn new systems.
- Strong organisation and attention to detail.
- Excellent communication and interpersonal skills.
Desired Criteria
- Previous experience in a similar role is beneficial, but full training will be provided.
Closing Date Thursday 9th April, 2026
Contract Type fulltime
Salary Based on Experience
Parts Advisor in Dungannon employer: Donnelly Group
Donnelly Group is an exceptional employer, offering a dynamic work environment at our Dungannon M1 location where you can advance your career as a Service Technician. With industry-leading pay, comprehensive manufacturer training, and a strong focus on employee development, we ensure that our team members not only excel in their roles but also enjoy a fulfilling work-life balance with generous benefits like 30 days' holiday and health cash back schemes.
StudySmarter Expert Advice🤫
We think this is how you could land Parts Advisor in Dungannon
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Donnelly Group. Understand their values, culture, and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how your experience aligns with the Parts Advisor role, especially your customer service skills and technical knowledge about vehicle parts.
✨Tip Number 3
Show off your communication skills! During the interview, be clear and concise in your responses. Remember, as a Parts Advisor, you'll need to communicate effectively with customers and the Workshop team, so let your personality shine through!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you fresh in their minds.
We think you need these skills to ace Parts Advisor in Dungannon
Some tips for your application 🫡
Show Off Your Customer Skills:Make sure to highlight your experience in customer-facing roles. We want to see how you've helped customers in the past, so share specific examples of how you’ve provided excellent service or resolved issues.
Be Clear and Concise:When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your skills and experiences that relate to the Parts Advisor role.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Mention specific skills like your technical understanding of vehicles and your IT proficiency.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Donnelly Group
✨Know Your Parts
Brush up on your knowledge of vehicle parts and their functions. Being able to confidently discuss the correct parts for different vehicles will show that you’re proactive and technically savvy, which is exactly what they’re looking for.
✨Customer Service Focus
Prepare examples of how you've provided excellent customer service in the past. Think about times when you’ve resolved issues or gone the extra mile for a customer. This will demonstrate your customer-first approach and interpersonal skills.
✨Practice Your Communication Skills
Since this role involves assisting customers via phone, email, and in person, practice clear and concise communication. You might even want to role-play with a friend to get comfortable with discussing parts and processing transactions.
✨Show Your Team Spirit
Be ready to talk about your experience working in a team environment. Highlight any instances where you collaborated with others, especially in a busy setting, as this will align with their emphasis on teamwork and a strong work ethic.
