At a Glance
- Tasks: Answer and process incoming calls to deliver excellent customer service.
- Company: Join the Donnelly Group, known for outstanding customer support.
- Benefits: Market-leading salary, 30 days leave, healthcare perks, and career progression.
- Other info: Enjoy job security and a supportive work-life balance.
- Why this job: Be the voice of a company that values customer experience and teamwork.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 25000 - 30000 £ per year.
At the Donnelly Group we pride ourselves on the consistently high level of customer service we provide which starts the moment we receive a phone call from a customer, supplier or manufacturer. In order to support this aim we wish to recruit a full time permanent Customer Support Call Centre Operator.
The Role: To answer and process all incoming calls made to the business/site in an efficient, courteous and timely manner and in doing so deliver an excellent customer experience.
Key Responsibilities:
- Answer all calls as soon as it enters the system.
- Consult with each caller, and obtain as much information as possible, so that calls are directed to the appropriate person or department on the first occasion.
- Transfer each call to the relevant member of staff.
- Transfer calls to the agreed Hunt Group or nominated person if the relevant member of staff is not available.
- Take, and pass on via email to the relevant member of staff, messages giving appropriate details of the caller and reason for the call when it has not been possible to connect a call.
- Escalate issues concerning calls not being answered to the Team Leader or directly to the relevant department manager.
- Treat callers with respect and courtesy at all times.
- Handle callers' personal information in line with GDPR.
What We Offer:
- Market-leading salary plus performance-related bonus
- 30 days annual leave
- Pension provision
- Life insurance cover
- Healthcare benefits: Kingsbridge Hospital Diamond Club membership, Healthshield cashback & perks, access to discounted private healthcare scheme
- Cycle to Work Scheme
- Long Service Awards
- Enhanced maternity & paternity leave
- Job security, work-life balance, and clear career progression opportunities
This is not an exhaustive list of duties and the post holder will be required to undertake any other reasonable duties discussed and directed by the line manager. Donnelly Group is an equal opportunities employer.
To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Apply button below to Login/Register.
Customer Support Call Centre Operator JBLE1_NI in Dungannon employer: Donnelly Group
At the Donnelly Group, we are committed to fostering a supportive and dynamic work environment where our Customer Support Call Centre Operators can thrive. With a market-leading salary, generous annual leave, and comprehensive healthcare benefits, we prioritise employee well-being and career progression. Our culture of respect and teamwork ensures that every team member feels valued and empowered to deliver exceptional customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Call Centre Operator JBLE1_NI in Dungannon
✨Tip Number 1
First things first, make sure you know the company inside out. Research the Donnelly Group and understand their values and customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone etiquette! Since this role is all about handling calls, get comfortable with speaking clearly and courteously. You could even role-play with a friend to simulate real call scenarios. The more you practice, the more confident you'll feel when it counts.
✨Tip Number 3
When you get the chance to interview, don’t just answer questions—ask them too! Show your enthusiasm by asking about the team dynamics or how they handle challenging customer interactions. It’ll demonstrate your proactive attitude and help you gauge if the company is the right fit for you.
✨Tip Number 4
Finally, don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about wanting to join the Donnelly Group. So hit that Apply button and let’s get you on the path to landing that job!
We think you need these skills to ace Customer Support Call Centre Operator JBLE1_NI in Dungannon
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight any previous experience in customer service. We want to see how you’ve handled calls and provided excellent service in the past. Use specific examples to demonstrate your skills!
Be Clear and Concise:When filling out your application, keep your answers clear and to the point. We appreciate straightforward communication, just like we do with our customers. Avoid jargon and make it easy for us to understand your experience.
Tailor Your Application:Take a moment to tailor your application to the role. Mention how your skills align with the responsibilities listed in the job description. This shows us that you’ve done your homework and are genuinely interested in the position.
Apply Through Our Website:Don’t forget to apply through our careers page! It’s the best way for us to receive your application and ensures you’re considered for the role. Click that Apply button and let’s get started on this journey together!
How to prepare for a job interview at Donnelly Group
✨Know the Company
Before your interview, take some time to research the Donnelly Group. Understand their values, mission, and what sets them apart in customer service. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. When asked questions, make sure to listen carefully and respond thoughtfully. This is crucial for a Customer Support Call Centre Operator role, as it reflects how you would handle calls with customers.
✨Showcase Your Communication Skills
Be prepared to discuss your previous experience in customer service or similar roles. Use specific examples to highlight your ability to communicate clearly and courteously, as this is key to delivering an excellent customer experience.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess how you would handle various customer situations. Think about past experiences where you resolved issues or provided exceptional service, and be ready to share those stories during the interview.
