At a Glance
- Tasks: Be the friendly face of our service team, helping customers with their vehicle needs.
- Company: Join the award-winning Donnelly Group, a leader in customer service.
- Benefits: Enjoy a competitive salary, 30 days leave, and healthcare perks.
- Other info: Dynamic work environment with clear paths for career progression.
- Why this job: Make a real difference in customer satisfaction while growing your career.
- Qualifications: Two years in customer service or admin, with great communication skills.
The predicted salary is between 30000 - 40000 £ per year.
At Donnelly Group, we are recruiting for a motivated and customer-focused Customer Service Coordinator to join our award-winning Jaguar Land Rover Retailer of the Year team at our Dungannon showroom. The Customer Service Coordinator acts as the key liaison between customers and the service department. The role involves communicating with customers regarding vehicle issues, repair progress, and expected timelines, while ensuring that customer concerns and requirements are clearly relayed to the service team. The successful candidate will demonstrate excellent customer service skills, maintain clear and professional communication, and adopt a proactive, sales-focused approach to support both customer satisfaction and business objectives.
Responsibilities:
- Provide excellent customer service through professional communication via phone, online bookings, and face-to-face interactions.
- Schedule and manage service appointments, including vehicle drop-offs and collections.
- Liaise between customers and technicians to ensure clear communication regarding vehicle issues, progress, and repair timelines.
- Keep customers informed throughout the repair process and ensure vehicles are ready within agreed timeframes.
- Build and maintain strong customer relationships to encourage repeat business.
- Promote and recommend relevant products, services, packages, and retail options where appropriate.
- Coordinate with technicians regarding parts ordering and communicate any delays to customers.
- Clearly explain completed work and associated costs to customers, ensuring transparency and satisfaction.
- Process payments and maintain accurate service records and documentation.
What We're Looking For:
- Previous two years experience in a customer facing, or administrative role.
- A customer service champion with excellent communication skills.
- Strong organisational abilities and attention to detail.
- A team player who thrives in a busy, fast-paced environment.
What We Offer:
- Market-leading salary plus performance-related bonus
- 30 days annual leave
- Pension provision
- Life insurance cover
- Healthcare benefits: Kingsbridge Hospital Diamond Club membership, Healthshield cashback & perks, access to discounted private healthcare scheme
- Cycle to Work Scheme
- Long Service Awards
- Enhanced maternity & paternity leave
- Job security, work-life balance, and clear career progression opportunities
Additional Information:
This is not an exhaustive list of duties, and the post holder may be required to undertake other reasonable tasks as directed by the line manager. Donnelly Group reserves the right to expand the short-listing criteria to facilitate the recruitment process.
Equal Opportunities: Donnelly Group is proud to be an equal opportunities employer. We value diversity and inclusion across our workforce.
To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Apply button below to Login/Register.
Customer Service Coordinator in Dungannon employer: Donnelly Group
At Donnelly Group, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises customer satisfaction and employee development. Our Dungannon showroom is not only home to an award-winning team but also provides market-leading salaries, comprehensive healthcare benefits, and clear career progression opportunities, making it an ideal place for motivated individuals to thrive in the automotive industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator in Dungannon
✨Tip Number 1
Get to know the company! Research Donnelly Group and their values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their award-winning team.
✨Tip Number 2
Practice your communication skills! Since the role is all about liaising with customers and the service team, make sure you can clearly express your thoughts and ideas. Role-play with a friend or family member to build confidence.
✨Tip Number 3
Show off your customer service experience! Be ready to share specific examples of how you've handled customer concerns in the past. Highlight your proactive approach and how it led to positive outcomes.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Donnelly Group family.
We think you need these skills to ace Customer Service Coordinator in Dungannon
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond for customers in the past, so share specific examples that demonstrate your skills!
Keep It Professional Yet Friendly:When writing your application, strike a balance between professionalism and friendliness. We’re looking for someone who can communicate clearly and effectively, so let your personality shine through while keeping it polished.
Be Organised and Detail-Oriented:Since this role involves managing appointments and liaising with customers, show us your organisational skills! Mention any tools or methods you use to stay on top of tasks and ensure nothing slips through the cracks.
Apply Through Our Website:Don’t forget to apply through our careers page! It’s the best way for us to receive your application and ensures you’re considered for the role. Click that Apply button and let’s get started on this journey together!
How to prepare for a job interview at Donnelly Group
✨Know the Company Inside Out
Before your interview, take some time to research Donnelly Group and their values. Understand their commitment to customer service and how they’ve earned accolades like the Jaguar Land Rover Retailer of the Year. This knowledge will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Prepare specific examples from your previous roles where you excelled in customer service. Think about times when you resolved issues or went above and beyond for a customer. This will demonstrate your ability to handle the responsibilities of a Customer Service Coordinator effectively.
✨Practice Clear Communication
Since the role involves liaising between customers and technicians, practice articulating complex information clearly and concisely. You might want to role-play with a friend, simulating scenarios where you explain vehicle issues or repair timelines to a customer. This will help you feel more confident during the actual interview.
✨Emphasise Teamwork and Organisation
Donnelly Group is looking for a team player who thrives in a fast-paced environment. Be ready to discuss how you’ve collaborated with others in previous jobs and how you manage multiple tasks efficiently. Highlighting your organisational skills will show that you can keep everything running smoothly in the showroom.
