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- Tasks: Be the go-to person for customers, managing their service experience and ensuring satisfaction.
- Company: Join Donnelly Group, one of Northern Ireland's largest motor retailers.
- Benefits: Ongoing training, career progression, and a supportive team environment.
- Other info: Diversity and inclusion are valued; apply now to kickstart your journey!
- Why this job: Make a real difference in customer experiences while growing your career.
- Qualifications: Experience in customer service is essential; previous Service Advisor experience is a plus.
The predicted salary is between 20000 - 25000 £ per year.
We are offering an exciting opportunity to join our well-established dealership as a Service Advisor. If you are ready to be part of one of Northern Ireland's largest motor retailers and drive your career forward, we would love to hear from you.
Why this role matters: At Donnelly Group, we pride ourselves on providing an outstanding customer experience and as a Service Advisor, you will be the key link between our customers and the workshop. This isn't just about managing service appointments - it's about building trusted relationships and delivering an exceptional customer experience every time.
What you will be doing:
- Acting as the relationship manager for service customers.
- Managing communication across all channels - phone, email, online bookings and face-to-face.
- Ensuring high levels of customer satisfaction and retention.
- Coordinating with the workshop and parts department to deliver timely and efficient service.
- Processing customer invoices and payments upon completion of work.
- Supporting your colleagues across the wider aftersales team.
- Setting customer expectations and keeping in touch with them throughout the service or repair of their vehicle, upselling additional products and follow-up with the customer aftercare to ensure they are happy with the work carried out.
What we are looking for:
Essential: You must have previous experience in a customer facing role. You will know how to handle queries and manage expectations while delivering excellent customer service.
Desirable: Previous experience as a Service Advisor is advantageous but not required.
Skills: Strong communication skills, the ability to work in a fast-paced environment, and a focus on meeting targets.
We invest in our colleague's personal development; if you are successful, you can look forward to ongoing manufacturer training opportunities that provide you with career progression.
Additional Information: This is not an exhaustive list of duties and the post holder will be required to undertake any other reasonable duties discussed and directed by the line manager. The company reserves the right to expand the short-listing criteria to facilitate the short-listing process. Donnelly Group is proud to be an equal opportunities employer. We value diversity and inclusion across our workforce. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Apply button below to Login/Register.
Service Advisor TLNT1_NI in Derry employer: Donnelly Group
Contact Detail:
Donnelly Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor TLNT1_NI in Derry
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Donnelly Group. Understand their values and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Service Advisor, you'll be the go-to person for customers. So, brush up on how to handle queries and manage expectations. Role-play with a friend or family member to get comfortable with different scenarios.
✨Tip Number 3
Show off your customer service experience! Think of specific examples where you've gone above and beyond for a customer. This will demonstrate your ability to build trusted relationships, which is key for this role.
✨Tip Number 4
Apply through our website! We want to make sure your application gets the attention it deserves. Head over to our careers page and complete the application process there. It’s the best way to ensure you’re in the running for this exciting opportunity!
We think you need these skills to ace Service Advisor TLNT1_NI in Derry
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your previous experience in customer-facing roles. We want to see how you've handled queries and managed expectations while delivering top-notch service.
Tailor Your Application: Take a moment to customise your application for the Service Advisor role. Mention specific skills that align with what we’re looking for, like strong communication and the ability to work in a fast-paced environment.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid fluff and get straight to what makes you a great fit for the role.
Apply Through Our Website: Don’t forget to apply through our careers page! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Donnelly Group.
How to prepare for a job interview at Donnelly Group
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to share examples of how you've handled customer queries and managed expectations in previous roles. This will show that you understand the importance of building relationships and delivering exceptional service.
✨Familiarise Yourself with the Role
Take some time to really understand what a Service Advisor does. Read up on the responsibilities mentioned in the job description, like managing communication across various channels and coordinating with the workshop. This knowledge will help you answer questions more confidently and demonstrate your enthusiasm for the role.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the dealership's approach to customer satisfaction or their training opportunities. This not only shows your interest but also helps you gauge if the company is the right fit for you.
✨Showcase Your Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly and concisely. You might want to do a mock interview with a friend or family member to get comfortable discussing your experiences and how they relate to the position.