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- Tasks: Be the go-to person for customers, ensuring they have an amazing service experience.
- Company: Join one of Northern Ireland's largest motor retailers and grow your career.
- Benefits: Ongoing training, career progression, and a supportive team environment.
- Other info: Diversity and inclusion are valued; we welcome all applicants.
- Why this job: Make a real difference by building relationships and delivering top-notch customer service.
- Qualifications: Experience in customer-facing roles and strong communication skills are essential.
The predicted salary is between 24000 - 30000 £ per year.
We are offering an exciting opportunity to join our well-established dealership as a Service Advisor. If you are ready to be part of one of Northern Ireland's largest motor retailers and drive your career forward, we would love to hear from you.
Why this role matters: At Donnelly Group, we pride ourselves on providing an outstanding customer experience and as a Service Advisor, you will be the key link between our customers and the workshop. This isn't just about managing service appointments - it's about building trusted relationships and delivering an exceptional customer experience every time.
What you will be doing:
- Acting as the relationship manager for service customers.
- Managing communication across all channels - phone, email, online bookings and face-to-face.
- Ensuring high levels of customer satisfaction and retention.
- Coordinating with the workshop and parts department to deliver timely and efficient service.
- Processing customer invoices and payments upon completion of work.
- Supporting your colleagues across the wider aftersales team.
- Setting customer expectations and keeping in touch with them throughout the service or repair of their vehicle, upselling additional products and follow-up with the customer aftercare to ensure they are happy with the work carried out.
What we are looking for:
Essential: You must have previous experience in a customer facing role. You will know how to handle queries and manage expectations while delivering excellent customer service.
Desirable: Previous experience as a Service Advisor is advantageous but not required.
Skills: Strong communication skills, the ability to work in a fast-paced environment, and a focus on meeting targets.
We invest in our colleague's personal development; if you are successful, you can look forward to ongoing manufacturer training opportunities that provide you with career progression.
Additional Information: This is not an exhaustive list of duties and the post holder will be required to undertake any other reasonable duties discussed and directed by the line manager. The company reserves the right to expand the short-listing criteria to facilitate the short-listing process. Donnelly Group is proud to be an equal opportunities employer. We value diversity and inclusion across our workforce.
To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Apply button below to Login/Register.
Service Advisor in Derry employer: Donnelly Group
Contact Detail:
Donnelly Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor in Derry
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in the automotive industry. They might have insider info on openings or can put in a good word for you.
✨Tip Number 2
Practice your pitch! When you get the chance to meet potential employers, be ready to explain why you're the perfect fit for the Service Advisor role. Keep it concise and focus on your customer service skills.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It keeps you fresh in their minds and shows you’re genuinely interested.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest opportunities there!
We think you need these skills to ace Service Advisor in Derry
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your previous experience in customer-facing roles. We want to see how you've handled queries and managed expectations while delivering top-notch service.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match the Service Advisor role. We love seeing genuine interest!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read and get straight to the good stuff about you!
Apply Through Our Website: Remember, to be considered for this role, you need to apply through our careers page. Click that Apply button and let’s get started on your journey with us at Donnelly Group!
How to prepare for a job interview at Donnelly Group
✨Know the Company Inside Out
Before your interview, take some time to research Donnelly Group. Understand their values, mission, and what sets them apart in the motor retail industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Service Advisor, your role revolves around customer interaction. Prepare examples from your past experiences where you successfully handled customer queries or resolved issues. Highlight how you built relationships and ensured customer satisfaction, as this is key to the role.
✨Practice Communication Scenarios
Since you'll be managing communication across various channels, practice responding to common customer scenarios. Think about how you would handle a difficult customer or upsell additional services. This will help you feel more confident during the interview and demonstrate your problem-solving skills.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows that you’re not just interested in the job, but also in how you can grow and contribute to the company.