Job Description
Are you looking for your next challenge? Ready to join the largest owned family owned motor retailer in Northern Ireland?
Does this sound like you? We are looking for ambitious individuals with:
- Excellent communication skills – listening is as important as talking in our industry.
- Curiosity – a desire to learn about our customers, our products and our new technologies.
- Confidence – a personality that will welcome and engage our customers.
- An eye for detail – to capture information accurately, follow processes and deliver an excellent customer experience.
- Energy – to motivate yourself, enthuse others and achieve performance targets.
As one of the leading Toyota Centres in the UK we are passionate about ensuring our customers are always put first every day, everywhere.
Donnelly Group prides itself on putting customers first and having the best team to support this, so why not join us?
Location
Donnelly Group, Maydown Industrial Estate, 15A Carrakeel Drive, Maydown
About The Role
The Trainee Customer Consultant Programme offers you the opportunity to develop your career with one of the world’s most prestigious companies and work alongside some of the brightest young talent, as well as the chance to earn while you learn. Toyota are the highest ranked Automotive Brand in the world and spend more on R&D than any other company, leading the way in Hybrid engine technology and innovation.
Whilst working for Donnelly Group the programme is delivered through the Toyota Academy, our outstanding learning & development organisation – the Programme targets and develops high calibre people like you, seeking to establish a professional automotive career. As a Trainee Customer Consultant you will be part of a new Toyota initiative which fast tracks you through the 12-week programme and onto the Academy’s development path, leading to a full industry-recognised accreditation and potentially into management.
As soon as you graduate from the programme you are rewarded immediately with a competitive benefits package and performance related bonuses.
Person Specification
This role requires you to be professional, have a smart personal appearance and have high standards of verbal and written communication.
The role involves determining a customer’s needs and being able to offer advice, guidance and product knowledge. It is, therefore, important that you are comfortable interacting and quickly building rapport with existing and new customers to Toyota and also with your colleagues.
Employee Benefits
- 30 Days’ Holiday — increasing with long service
- Health Cash Back Scheme
- Employee Assistance Programme — including GP Anytime
- Enhanced Maternity & Paternity Pay
- Pension Provision & Life Assurance
- Access to Discounted Private Medical Cover
- Retail Discounts through BenefitHub
- Cycle to Work Scheme
- Kingsbridge Diamond Membership Club
- Continuous Development & Learning
About The Company
For over 70 years, Donnelly Group has grown from a small family business in Caledon into Northern Ireland’s largest family-owned motor retailer. Today, our people are at the heart of everything we do across 22 leading automotive brands and 9 locations.
Whether you’re starting out, changing direction or taking the next step in your career, you’ll find opportunities across sales, aftersales, technicians, customer service, finance, marketing, administration and management.
Join a diverse and inclusive workforce, where your contribution matters and there are opportunities to learn, develop and grow.
Explore our current vacancies and discover where a career with Donnelly Group could take you.
Company Culture
Our Values
Five shared values. One Donnelly family.
- Team Ethos
- Integrity
- Passion
- Trust & Respect
- Innovation
Employee Benefits
Supporting our people at work and beyond.
- 30 Days’ Holiday — increasing with long service
- Health Cash Back Scheme
- Employee Assistance Programme — including GP Anytime
- Enhanced Maternity & Paternity Pay
- Pension Provision & Life Assurance
- Access to Discounted Private Medical Cover
- Retail Discounts through BenefitHub
- Cycle to Work Scheme
- Kingsbridge Diamond Membership Club
- Continuous Development & Learning
Required Criteria
- A full UK driving licence
- Eligibility to work in the UK
- At least 2 A Levels or equivalent qualification
- Previous relevant work experienceIT skills, (MS Word, PowerPoint and Excel)
- GCSE Maths and English
- Flexible to work hours required to carry out the role effectively and travel (to the training sessions)
Closing Date
Friday 23rd October, 2026
Contract Type
fulltime
Salary
Based on Experience
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Locations
Toyota Trainee Customer Consultant in Derry, Londonderry employer: Donnelly Group
Donnelly Group is an exceptional employer, offering a dynamic work environment at our Dungannon M1 location where you can advance your career as a Service Technician. With industry-leading pay, comprehensive manufacturer training, and a strong focus on employee development, we ensure that our team members not only excel in their roles but also enjoy a fulfilling work-life balance with generous benefits like 30 days' holiday and health cash back schemes.
