Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the go-to person for customers, managing their service needs and ensuring satisfaction.
- Company: Join one of Northern Ireland's largest family-owned motor retailers.
- Benefits: Enjoy competitive pay, generous holidays, and ongoing training opportunities.
- Other info: Get involved in community projects and enjoy a fun, supportive work culture.
- Why this job: Make a real difference in customer experiences while developing your career.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 24000 - 36000 £ per year.
Location: Donnelly & Taggart, Maydown Industrial Estate, 15A Carrakeel Drive, Maydown
We are offering an exciting opportunity to join our well-established dealership as a Service Advisor. If you are ready to be part of one of Northern Ireland’s largest motor retailers and drive your career forward, we would love to hear from you.
Why This Role Matters
At Donnelly Group, we pride ourselves on providing an outstanding customer experience and as a Service Advisor, you will be the key link between our customers and the workshop. This isn’t just about managing service appointments—it’s about building trusted relationships and delivering an exceptional customer experience every time.
About The Role
What you will be doing:
- Acting as the relationship manager for service customers.
- Managing communication across all channels – phone, email, online bookings and face-to-face.
- Ensuring high levels of customer satisfaction and retention.
- Coordinating with the workshop and parts department to deliver timely and efficient service.
- Processing customer invoices and payments upon completion of work.
- Supporting your colleagues across the wider aftersales team.
You will be responsible for setting customer expectations and keeping in touch with them throughout the service or repair of their vehicle, upselling additional products and follow-up with the customer aftercare to ensure they are happy with the work carried out.
What We Are Looking For
Essential: You must have previous experience in a customer facing role. You will know how to handle queries and manage expectations while delivering excellent customer service.
Desirable: Previous experience as a Service Advisor is advantageous but not required.
Skills: Strong communication skills, the ability to work in a fast-paced environment, and a focus on meeting targets.
We invest in our colleague’s personal development, if you are successful, you can look forward to on-going manufacturer training opportunities that provide you with career progression.
Additional Information
This is not an exhaustive list of duties and the post holder will be required to undertake any other reasonable duties discussed and directed by the line manager. The company reserves the right to expand the short-listing criteria to facilitate the short-listing process. Donnelly Group is proud to be an equal opportunities employer. We value diversity and inclusion across our workforce.
Required Criteria
- Ability to prove and demonstrate your experience in the provision of high levels of customer satisfaction
- Excellent organisation and time management skills
- Previous experience in a similar role
- Professionally presented and possess a good work ethic
- Proficient in IT, including Microsoft Office
- A full driver’s licence as driving duties are involved
Desired Criteria
- Previous experience in a Service Advisor role
- Use of CRM system
Closing Date: Tuesday 10th February, 2026
Contract Type: fulltime
Salary: Based on Experience
Locations
Service Advisor in Derry, Londonderry employer: Donnelly Group
Contact Detail:
Donnelly Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor in Derry, Londonderry
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Donnelly Group. Understand their values, culture, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Service Advisor, you'll be the bridge between customers and the workshop. Role-play common scenarios with a friend or family member to get comfortable handling queries and managing expectations.
✨Tip Number 3
Show off your customer service experience! Think of specific examples from your past roles where you went above and beyond for a customer. This will demonstrate your ability to deliver exceptional service, which is key for this role.
✨Tip Number 4
Apply through our website! We want to make sure your application gets the attention it deserves. Plus, it’s a great way to show your enthusiasm for the position. Don’t miss out on this opportunity to join a fantastic team!
We think you need these skills to ace Service Advisor in Derry, Londonderry
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your experience in customer-facing roles. We want to see how you've handled queries and managed expectations while delivering top-notch service. Remember, this role is all about building relationships!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the skills and experiences that match the Service Advisor role. We love seeing candidates who take the extra step to connect their background with what we’re looking for.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Make sure to include all relevant information without rambling on too much!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re serious about joining our team at Donnelly Group!
How to prepare for a job interview at Donnelly Group
✨Know the Company Inside Out
Before your interview, take some time to research Donnelly Group. Understand their values, history, and what makes them stand out in the motor industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Service Advisor, your ability to manage customer relationships is crucial. Prepare specific examples from your past experiences where you successfully handled customer queries or resolved issues. This will demonstrate your capability to deliver exceptional customer service, which is key for this role.
✨Practice Communication Scenarios
Since you'll be managing communication across various channels, practice how you would handle different customer scenarios. Think about how you'd explain service processes or upsell additional products. Clear and confident communication will set you apart during the interview.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and training opportunities. This shows that you're not just interested in the job, but also in how you can grow within the company and contribute to its success.